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Holiday Inn Austin-Town Lake

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735 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Austin-Town Lake
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Showing 715: English reviews
Kansas City, Missouri
Reviewed 20 May 2014 via mobile

This hotel is terrible! We are currently staying here for 2 nights and counting the days until we can leave. As a Holiday Inn we expected the usual, but this hotel falls FAR short. There are two tours, make sure you don't get stuck in the old one. It is old, everything is damp-the hotel guide was soaking wet. The...

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Helpful?
1Thank Melissa F
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret that your stay was not up to our standards, particularly housekeeping issues. I hope you were able to relay this to our staff so we could remedy these issues. Each room is inspected daily after Housekeepers finish their work. I will share this with our Executive Housekeeper and inspectors to assure they are aware of your comments....

Maine, US
Reviewed 1 May 2014

I normally would have given this hotel 4 stars, but the unbelievable kindness and hospitality of staff make me love this place and want to come back. From check in- to the bar- to offering a shuttle to downtown-all staff were helpful and courteous! Gave good recommendations too! The hotel is slightly dated, but very clean. The location is fantastic-...

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Helpful?
Thank katie1128
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your positive comments about your stay. It sound like we achieved our goal of providing exemplary service and hospitality. We’ve got a great crew and do our best to retain these ambassadors of Holiday Inn and Austin. Please come back soon.

Broomfield
Reviewed 29 April 2014

Seldom am I inspired to write a review but after a great stay at this property I simply have to. I regret that I cannot remember the name of the young lady that checked me in. She was genuinely friendly and welcoming. She gave me some great pointers on where to go to dinner within walking distance of the hotel....

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Helpful?
Thank Theresortguy
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you, Thank you for taking the time and effort to compliment our hotel and staff. Your experience is what we seek for all our guests and were glad you enjoyed your stay. Please think of us the next time your travel plans bring you to Austin

Punta Cana
Reviewed 29 April 2014

Customer service at the front desk was very nice and personable (Garrett). I was placed in a room on the 12th floor facing I-35. Tried falling asleep around 11pm and lie in bed awake until 3am. The noise and vibration from the traffic was just simply unbearable. I put in earplugs and turned on the AC to mask the noise...

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Helpful?
Thank Alana D
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We regret that you did not get a good nights sleep. That's truly our goal for every guest. We do always try to accommodate our guests needs but it we have indeed had many sold out night recently. Thanks for you’re compliments to our staff. They are truly the backbone of our operation. Should you decide to return please contact...

Mexico City, Mexico
Reviewed 28 April 2014

The staff at the desk is super nice, look for Garrett, a friendly and helpful young man, Samir is very helpful too. Good service in general, free WI-FI & bussiness center. Rooms are small but decent and clean.

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Helpful?
Thank Paty F
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your kind words about our staff. We strive to hire and retain the best associates in Austin. We do indeed have complimentary WiFi. We also feature complimentary parking and airport transfers. These free services make us an exceptional value in the downtown area. Please come back and see us again soon.

Seattle, Washington
Reviewed 28 April 2014

Location, Location, Location is what made us book this hotel for a business trip to Austin. On the positive: staff extremely pleasant and helpful, the hotel/room was clean and centrally located in Austin. Negative: This hotel is in a bad need of a remodel! Just about every facet of the hotel is outdated even the TV/entertainment. I’m not sure how...

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Helpful?
Thank DeathNGraviy
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We appreciate your kind comments about our staff. We may not be the newest hotel in Austin but we can certainly be the most hospitable. You may be interested to learn that we will indeed be renovating in the coming months. We regret the poor reception on your TV. These units are less that two years old and we utilize...

London, United Kingdom
Reviewed 28 April 2014

We have had a brilliant service from Garrett and Danielle, who bent over backwards to assist us. They were thoroughly pleasant, and made the whole check in procedure a dream. We have enjoyed our stay so much so that we stayed and extra unplanned night.

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Helpful?
Thank Lugsy163
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the wonderful comments about our front desk staff. A good first impression certainly does set the stage for a pleasant stay. We’ll pass the compliment along. Be sure to come back and see us again soon.

Dallas, Texas
Reviewed 25 April 2014

The location of the hotel is great. The service was super friendly. The room was clean and cozy. The bathroom was tiny but adequate. Unfortunately, I didn't sleep a wink the entire night (as a matter of fact, I'm laying in the bed in my hotel room right now at 6:41 am). From the seventh floor, the traffic noise from...

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Helpful?
Thank Turnbun
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for the comments of our hotel and staff. We regret that noise from I35 did not allow a restful nights sleep. Although we’re replaced our windows with double paned glass and will be adding thicker blackout drapes, we can’t move the building or the interstate. Some of our guests are just more sensitive than others. We hope you...

Dallas, Texas
Reviewed 22 April 2014

We stayed here overnight on our way to the Texas Gulf Coast. The room was clean and the beds were comfortable. The shower spray was good and strong but the bathroom was a little small by American standards (but not as small as in France!). There were a few minor cosmetic blemishes such as a paint mark on the wall...

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Helpful?
Thank Steven B
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the through review. Your stay is what we strive to provide every guest. It seems like everybody has a different view on location but I’m confident that your observations are shared by most. The garage elevator is only connected to the lobby for security purposes. The goal is not to allow anybody into the hotel that has not...

Gilbert, Arizona
Reviewed 11 April 2014 via mobile

Great room, great location. Close to downtown as well as the arboretum location. full restaurant and bar, not priced to gouge you. If you are a whiskey person see if you can grab a a seat directly at the bar and hope Troy is working. Rockstar, very knowledgeable.

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Helpful?
Thank Nathan S
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Although you’re typical Holiday Inn lounge doesn’t always have the reputation as a fun place, it’s the people that make ours great and Troy is a big reason. He’s enjoys what he does and is good at his work. Thanks for taking the time to let us all know. We do appreciate it.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: ₹ 10,531 - ₹ 20,593 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Other reviews were correct.. ask for a lake view and no freeway”
 of 5 bubbles Inglishprincess, 18 Feb 2017 | Read review
“I was in the North Tower and really enjoyed it.”
 of 5 bubbles Ewong77, 14 Feb 2017 | Read review
“I was on the 14th floor (top floor) and still heard the highway traffic as if my window was open, request a lakeside room.”
 of 5 bubbles TravlinMan61, 30 Jan 2017 | Read review
“Opt for a room on a higher floor with a lake view”
 of 5 bubbles 804raem, 13 Dec 2016 | Read review
“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
5 of 5