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Holiday Inn Austin-Town Lake

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723 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Austin-Town Lake
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Showing 703: English reviews
Reviewed 1 July 2014

We went down for a wedding and a short girls getaway. The hotel is very convenient to downtown. The room was nice. The bathroom situation does not allow for two different dressing locations so if you aren't really comfortable dressing in front of others, this is not the place for you. The toilet and shower are in a VERY small...

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Helpful?
1Thank Dotti F
todped, General Manager at Holiday Inn Austin-Town Lake, responded to this review

Thanks your comments and we’re glad you enjoyed your weekend with us. We do our best to maintain a calm atmosphere for our guests even when we’re in a high occupancy situation like ROT Rally weekend. Please come back and see us again soon. We think you will be happy with the results of your coming renovation.

Mansfield, Texas
Reviewed 30 June 2014

I had a great service experience at the Holiday Inn. They have wonderful managers, supervisors and a great staff overall. I would like to mention Casey the courtesy patrol officer, Leo in the restaurant AM, Joyce in restaurant, Seffany in restaurant, Leo R restaurant PM, Carolyn at the gift shop, Noelle, Shanna, Amanda, Aaron, Rachel, Ashlee, Alia, Fred, and Danielle...

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Helpful?
Thank Johnny A
todped, General Manager at Holiday Inn Austin-Town Lake, responded to this review

Wow, what a great review and for recognizing those member of our staff who made your anniversary special. We do hope you come back again and next year for sure to see the results of your coming renovation. We wish you a happy anniversary and many more to come.

Harker Heights, Texas
Reviewed 28 June 2014 via mobile

We arrived around 7 and Parker in the side of the building. Once we got to the desk we checked in and tried to find our room. We didn't know there was two different towers and spent some time looking for our room which ended up being on the other side of the building. Besides that, room was clean and...

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Helpful?
Thank CasualFoodie420
todped, General Manager at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your positive comments about our hotel. We’re glad you enjoyed your stay. We have both surface parking and a 5 level parking garage. The elevator to the garage is directly across from the South Tower elevators. Although this may seem confusing at first, it should be an easy route to guest vehicle. I’ll share this with our...

Shanghai, China
Reviewed 26 June 2014 via mobile

This hotel is walking distance to downtown by the lake! The breakfast is tasty and has a lot of choices for that amount. Helpful staff! I was looking for slippers in the room though and they did not have any :-)! They have a FREE shuttle to and from the airport!

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Helpful?
Thank kafegal_38
todped, General Manager at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind comments about our staff. They really are a true asset and exemplify the kind of Texas hospitality we strive to provide to all our guests. Yes our location is great. It’s truly the best of both worlds with our back door on the lake and easy access to downtown a short walk from our front door....

houston
Reviewed 26 June 2014

Too close to the high way and you can hear the noise very well Rooms outdated and old, needs crying out loud a remodel Not really worth the money Rooms are not big and beds are not big, so not for crow or groups or families bigger than 3

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Helpful?
Thank GERMAN R
todped, General Manager at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to comment on you stay. Although we weren’t able to provide you with a restful stay, we appreciate you business. Some guests are sensitive to the sound from the highway so we try to accommodate requests for a quiet room. Most properties will have rooms that are noisier than others. We installed double paned windows...

Palacios, Texas
Reviewed 18 June 2014

This hotel is nice, and the staff is very friendly. The hotel bar area you can tell has been updated but rest of hotel has not been. The hotel is cleanish but really needs updated. Paint peeling, carpets fading...the bed though was very comfortable, and they actually had real pillows!! Probably won't stay there again unless just needing a cheap...

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Helpful?
1Thank bradbatch
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your comments. We appreciate your positive comments on our staff and facility. We are indeed planning to update the facility and you noticed one of the initial upgrades, the pillows. We installed king pillows in all of our king rooms and queen pillows in all of our double rooms. We hope you come back and see us again...

Montreal, Canada
Reviewed 17 June 2014

Great Location. Close to the Running Trail and Rainey Street. Amanda was very helpful at check in. For extra $10 you could get an upgrade to higher floors with better views to TownLake. Room was great. Luz at housekeepers was very helpful as well.

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Helpful?
Thank Edgar A
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your comment and for staying with us. Our location definitely has its benefits. We’re close enough to downtown to enjoy all the hot spots but far enough away to allow us to offer free parking and put you right on the hike and bike trail. And yes, Rainey Street has blossomed into a full fledged entertainment area...

Eugene, Oregon
Reviewed 16 June 2014

We had several problems during our stay in May, and the staff did go above and beyond to remedy the situations, otherwise I would be writing a poor review. Upon check in, two hours past the minimum check in time, we were told that only one of the rooms was ready. We took the key and went up to the...

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Helpful?
Thank Wine76
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for your kind remarks about our staff. We encourage them to go above and beyond in every case and to do their best to Wow our guests. Some of the issues you experienced during your stay are of concern. We will be addressing these issues with our department heads to assure better communications and strengthen our procedures, particularly...

Austin, Texas
Reviewed 16 June 2014

This hotel will definitely have you thinking of extending your itinerary a couple of extra days just to be able to enjoy all the amenities and nearby options to enjoy. From kayaking and sailing to the Rainey Street district or just downtown in general, this hotel's location is right on! Then you'll still find plenty to enjoy here on the...

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Helpful?
Thank Mitch J
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your kind comments about our hotel and amenities. It appears that you had the chance to take advantage of all that we have to offer. Yes, Harley is a valued associate to guest and staff alike. He covers a lot of ground every single day and I’ll be sure to let him know about your appreciation...

Austin, Texas
Reviewed 12 June 2014

The customer service of Danielle, Alia, and Shanna was Excellent! I am an organization administrator and I understand the importance of great customer service. During my stay, these individuals were efficient, curteous and friendly. Shanna handled our check-in flawlessly as well as day to day questions about Austin and hotel features. Alia also displayed exceptional professional service, answering my questions...

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Helpful?
Thank dugrimes
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Our staff does truly represent our hotel well. We all work hard every day to assure great guest stays and we truly appreciate you for taking the time to recognize our efforts. Come back and see us again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 North IH-35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: ₹ 9,872 - ₹ 20,289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Austin-Town Lake staff and other travellers.
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Questions? Get answers from Holiday Inn Austin-Town Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a room on a higher floor with a lake view”
 of 5 bubbles 804raem, 13 Dec 2016 | Read review
“Rooms that face the lake have a nice view”
 of 5 bubbles GreenMan305, 1 Dec 2016 | Read review
“Get a Lake view room”
 of 5 bubbles Ahmed-Manara, 9 Nov 2016 | Read review
“Ask for a water view”
 of 5 bubbles Y5205GNdavem, 1 Nov 2016 | Read review
“Need a high floor to minimize the highway noise.”
 of 5 bubbles candl20, 26 Oct 2016 | Read review
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