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Hilton Garden Inn Austin Northwest / Arboretum

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#38 of 197 Hotels in Austin
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1 room 2 adults 0 children
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Hilton Garden Inn Austin Northwest \/ Arboretum
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594 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Northwest / Arboretum
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Showing 590: English reviews
Houston, Texas
Reviewed 13 September 2016

Over all a very good place to stay. The staff was very courteous and helpful through out our stay . Well satisfied and will recommend any one who is planning a trip to Austin. We were about 33 people in the group.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mary J
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the "EXCELLENT" review. We are so appreciative of you taking time to let us know about your experience and I am glad to hear that your group was all satisfied. Thanks!!

Burkburnett, Texas
Reviewed 13 September 2016

This was my first visit to this Hilton Garden Inn. From the welcoming emails to final check-out, everyone was friendly, professional, helpful and attentive. And, oh by the way, there were fresh cookies, coffee, tea, and water in the lobby when I checked in! The breakfast omelet was excellent, one of the best I've eaten in a restaurant. I loved...

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Thank 328tannak
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Family!!! That's the ultimate compliment. Thank You. This is why we do what we do.

Marietta, United States
Reviewed 13 September 2016

I stayed at the hotel because it was close to our office and I always love staying at Hilton hotels. I was disappointed in this one. The hotel staff at the front desk and the staff at the restaurant were not friendly at all. When checking out early in the morning at 5:30, I had to wait awhile at the...

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Helpful?
Thank Carry S
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sorry to hear about your experience. I am following up with these issues.

Boerne, TX, United States
Reviewed 10 September 2016

Really enjoyed my stay at this property. Clean, well-maintained, all staff friendly and helpful. Though I did not eat breakfast at this location, I did take a look at the presentation and it was inviting, well-stocked and supervised by staff. An excellent night's stay.

Review collected in partnership with Hilton Garden Inn
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1Thank Regina L
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the excellent review. We really appreciate your feedback and letting everyone know about this great hotel. Thanks!

Reviewed 4 September 2016

Stayed here because it was close to family we were visiting. Rooms were nice. The beds were comfy. i like the separate bedroom with door. Nice breakfast bar and omelets to order. Price was right for Austin. Only deal breaker for me is no bathroom fan. Really?

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Helpful?
1Thank Rob O
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. We do not have bathroom "FANS". We find them noisy, but we do have is a bathroom vent. We have large units in our attic that are venting air from the bathroom 24 hours a day. This provides constant fresh air with no need for a noisy fan.

Melbourne, Australia
Reviewed 4 September 2016

Since my visit to Austin was to visit an unwell close relative, who is all alone, escaping to the hotel everyday cushioned some of the negativities. I've recommended this hotel to my family, and they'd be staying here too, probably in the month of October 2016.

Review collected in partnership with Hilton Garden Inn
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Thank PepperPara
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the review and recommending us to your family. That says a lot when you trust us with your loved ones. Thanks!!

Pearland, Texas
Reviewed 31 August 2016

We chose this hotel for its close proximity to a family members' house. Rooms were great, beds very comfortable. We had a small issue with our key cards not working, but that was immediately corrected. Friendly staff, very affordable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Vicki L
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the review. We appreciate the great feedback and am glad to hear we were able to fix your issue promptly. Thank You.

Cypress, United States
Reviewed 30 August 2016

Our stay at this Hilton Garden Inn was pleasant in every way. We were attracted by the location and very reasonable rates but were pleasantly surprised to discover additionally how clean and modern the lobby was, the breakfast setup was very inviting, and the room was clean and comfortable, with the amenities (microwave, fridge and coffee pot) that you don't...

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Thank Greg C
Killeen
Reviewed 28 August 2016

Trip was just to get out and get away from the area I live in. The breakfast was very poor and the server was very rude. The room wasn't very fresh it has a musty smell to it. Other than that it was ok.

Review collected in partnership with Hilton Garden Inn
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Thank 901nakishap
League City, Texas
Reviewed 23 August 2016

Not too far from downtown. Several restaurants close by one is directly in front of the property. Nice clean quiet room. Property is about half a block off the main highway giving a little distance from the traffic noise. Staff was friendly. Ample parking.

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Helpful?
Thank Susan J
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the "great" review. Glad you found everything convenient. We are very convenient to everything Austin has to offer and we are very excited to have a new restaurant opening in our parking lot in December. Welcome Pappadeaux's!!!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 7,664 - ₹ 17,686 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Northwest / Arboretum staff and other travellers.
6 questions
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Denver, Colorado
over a year ago
Lufkin, Texas
Lufkin, Texas

See all questions (6)

Questions? Get answers from Hilton Garden Inn Austin Northwest / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very comfortable mattresses”
 of 5 bubbles 941amyg, 10 Feb 2017 | Read review
“Rooms away from the elevators are quieter”
 of 5 bubbles 1DeniseG, 8 Dec 2016 | Read review
“Ask to stay away from the elevators”
 of 5 bubbles mbaTravelsA, 27 Nov 2016 | Read review
“The suites are spacious and bedroom is completely separate.”
 of 5 bubbles 904dellav, 11 May 2016 | Read review
“Ask for room on higher floors and away from lift”
 of 5 bubbles Ricc57, 17 Apr 2016 | Read review
5 of 5