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Hilton Garden Inn Austin Northwest / Arboretum

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#39 of 197 Hotels in Austin
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1 room 2 adults 0 children
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Hilton Garden Inn Austin Northwest \/ Arboretum
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584 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Northwest / Arboretum
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Showing 580: English reviews
Bound Brook, New Jersey
Reviewed 16 January 2017

What makes this hotel most special is not only location but the staff. The staff was incredible I really felt cared for as a road warrior it really made all the difference. If I had to pick one thing that made this trip special was the fact that the staff always had a smile and ideas on where to go...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 330clintk
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for acknowledging our staff. That means the world to us. We are here to make your stay perfect and your day Bright!!

Houston, United States
Reviewed 11 January 2017

Trip Advisor was very helpful in getting my reservation and sending it to the hotel in a timely manner. I had to change my hotel at the last minute and when I arrived at the correct hotel, my reservation was already there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 92helenv
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Glad to see you are trusting Trip Advisor to choose your hotel and that we can follow that up with great service. Thank you for choosing our hotel.

San Carlos, California
Reviewed 11 January 2017

First time I stayed at this hotel. The location was ideal for me, as it was a couple of miles away from the office. Clean hotel, a couple of restaurants you can walk to, and the staff was friendly and helpful. However, 2 bottles of water that came with the room were not there. The wifi was terrible. Upgraded to...

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Helpful?
Thank Mark M
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

I am glad that you found the hotel clean and our staff friendly. I am surprised to hear about the difficulties you experience with the technology side of things. I will be sure to reach out to our vendor to do some testing to figure out if we have an issue with the access point. We have recently upgraded our...

Richardson, Texas
Reviewed 31 December 2016

We have stayed in this hotel several times and had good experiences. We highly recommend it. Our grandsons enjoy the indoor pool. The staff, especially the breakfast crew are friendly and helpful. The rooms are large.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carole1241
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for your continued support of our hotel and staff. We really appreciate your loyalty and the great comments.

Magnolia, United States
Reviewed 28 December 2016

Exceeded all our expectations! A very nice change from just your average or standard hotels. Will definitely stay here again. Stayed here during the Christmas weekend and the staff behind the desk as well as the custodial ladies and the waitress at the breakfast bar were extremely helpful and eager to assist us. The free breakfast was excellent. Both hot...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank philiphC2016ML
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for the great review. Glad we were able to be your home away from home over the holidays. So happy we were able to exceed your expectations. That makes us all very proud.

Mcallen, United States
Reviewed 27 December 2016

Overall felt very welcomed. The lobby was decorated for the Christmas holiday with refreshments available at the entrance. Rooms were comfortable and very clean. Would highly recommend this hotel to all.

Review collected in partnership with Hilton Garden Inn
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Thank 785noel
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

"Outstanding" is always nice to read. Glad you enjoyed your stay with us. We look forward to having you again.

Reviewed 26 December 2016 via mobile

The staff was friendly and the hotel was very clean. Walking distance to restaurants and convenient stores. I would definitely stay here again. * Side note: They do put a $50 hold on your credit /debit card (even if you are paying cash) which was reimbursed within about 3 days.

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Helpful?
Thank Totally_A1_Tourist
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for staying with us and glad you found your room and the staff top notch. We look forward to having you again.

Reviewed 18 December 2016

Arrived late at night to a very friendly staff member. The hotel is quite modern and clean. The rooms were also very clean with comfortable beds. The breakfast was great with excellent coffee. Every staff member always presented with a friendly smile and attitude.

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Helpful?
Thank Rollie R
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you so much for your loyalty to Hilton and thank you for recognizing our friendly staff. We are glad you had such a great experience.

Reviewed 12 December 2016

We had to stay in this hotel instead of downtown, because there was a large convention in Austin and all the other hotels were booked. Breakfast was simple, but still was very nice. Rooms are clean and spacious. The only inconvenience was at check in, as I got a key from the room, but someone else was already leaving there....

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Helpful?
Thank Ivan C
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for giving us the opportunity during your convention. Even though we are outside of downtown, we are only 10 miles and there are two ways to get there from our location.

McKinney, Texas
Reviewed 11 December 2016

We stayed at this hotel for a college graduation where events were in Austin and Round Rock. Perfect location and perfect hotel centered in between events. Room and Beds were comfortable and indoor workout and pool and hot tub was an added bonus on a cold rainy weekend. Breakfast was very good. Thanks Hilton!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank JTCfromDallas
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Thank you for taking the time to let the world know about your experience. We strive to be perfect each day and it is always nice to be described as perfect in a review. Thanks again and we look forward to having you back again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759-4031
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 7,595 - ₹ 17,945 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Northwest / Arboretum staff and other travellers.
6 questions
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Denver, Colorado
over a year ago
Lufkin, Texas
Lufkin, Texas

See all questions (6)

Questions? Get answers from Hilton Garden Inn Austin Northwest / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very comfortable mattresses”
 of 5 bubbles 941amyg, 10 Feb 2017 | Read review
“Rooms away from the elevators are quieter”
 of 5 bubbles 1DeniseG, 8 Dec 2016 | Read review
“Ask to stay away from the elevators”
 of 5 bubbles mbaTravelsA, 27 Nov 2016 | Read review
“The suites are spacious and bedroom is completely separate.”
 of 5 bubbles 904dellav, 11 May 2016 | Read review
“Ask for room on higher floors and away from lift”
 of 5 bubbles Ricc57, 17 Apr 2016 | Read review
5 of 5