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Stay away from this place! The place stinks, the staff is horrible, it's dirty and the rooms are disgusting. The place smelled like weed and stinky food! The front desk attendant was outside smoking while people inside waited for assistance. I would never get near...More
2 Thank Keith P
Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 27 April 2017
The ratings and comments from our guests are important to us as it is an indicator of satisfaction. Our goals are to welcome our guests with friendly attentive service, clean, fresh and well maintained accommodations. We are sorry this was not the experience you...More
I stay in some type of hotel about 360 days a year. This place is by far the worst managed hotel I have stayed in a long time. If you were looking just for a place to sleep and it was about half or a...More
2 Thank Michael S
Response from 00esa, General Manager at Extended Stay America - Austin - SouthwestResponded 22 April 2017
Michael, we sincerely apologize for your disappointing stay. It is never our intention to lose focus on providing excellent hospitality. I ensure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed. We appreciate your candid...More
Boy, where do I begin. I was so excited about my stay because I have had good experiences with ES in the past. Upon arrival, the hotel jerk (Greg) said no rooms were available even though I reserved TWO WEEKS AGO. Placed us in a...More
We were in town for a wedding. First the hotel was difficult to locate. The room was rather run down, the bedding was so worn out...the sheets looked like rags. Plus they were dirty so we asked staff to change them and they had difficulty...More
This hotel has a couple of big problem. They do not have sufficient staff to effectively take care of their customers and the Hotel does not have full time housekeeping.
When we arrived the kitchen in the room had a sticky substance on the floor....More
US$ 92 - US$ 180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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