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Extended Stay America - Austin - Arboretum - North

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Extended Stay America - Austin - Arboretum - North
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44 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Arboretum - North
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Showing 43: English reviews
Houston, Texas
Reviewed 4 May 2015

Quick room overview - The room was nice. It seemed to be recently renovated. Our queen bed was uncomfortably stiff (I'm not a picky sleeper, I just woke up really sore both nights). The price was reasonable for a weekend in Austin and the location was close enough to the highway to be accessible, but not too close to be...

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Helpful?
1Thank pvtmulholland
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the nice room and our location; however, we apologize that our grab-and-go breakfast wasn't sufficient. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I hope that you will contact me directly, at asa2@extendedstay.com, should you wish...

Skopje, Republic of Macedonia
Reviewed 14 April 2015

I paid for this hotel three months ago, I called the hotel two days before the date of my check in, just to make sure that they have my room, just in case, they said “Yes sir, we have the room, no worries”. I also called around 2 pm the same day just to inform them that I will be...

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2Thank Kosta-Macedonia
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I received a copy of your review and wanted to take a moment to personally respond to your concerns regarding your recent reservation with us. First, I want sincerely apologize that we were unable to honor your reservation at our hotel. Second, in response to your feedback, I am going to make changes to the way that we manage our...

Sayulita
Reviewed 9 April 2015

Matt & Monica E. are the best!! I had already arrived and the place was clean, room was nice and the service was very professional. I didn't have to ask for a thing, and It was alI needed. A quiet place to write a business proposal and after getting comfortable i decided to book more nights. After booking through my...

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Helpful?
Thank donderio
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

It is so rewarding to hear that you had a wonderful experience with us. Thank you for your comments. I am so pleased to hear that our staff made your stay very accommodating and exceeded your expectations. Once more, thank you for posting your review. We look forward to having you stay with us again in the future.

Snow Shoe, PA
Reviewed 23 March 2015

After waiting for a few hours for my room to become ready (they thought I wanted a King/Smoking room when my confirmation was for a Queen/Non-smoking), I finally got into my room (which was probably ready at noon when I got there) and discovered that the sink in the bathroom did not work. The water just dribbled out. I was...

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Helpful?
1Thank sweatdog
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you experienced maintenance issues during your stay. In response to your feedback, I am working with a boiler company to ensure that the issue is resolved so that it does not happen again in the future. I will also be meeting with our front desk staff about...

Houston, Texas
Reviewed 10 March 2015

- Bed bugs in the mattresses! (Take a look at my attached pictures) - Hot water not functioning in all rooms! - Breakfast is poor! - Internet connection is bad! Extended "Disaster" Stay America! Here is my story: I woke up the 1st day with more than 40 itchy red bites all over my body, BED BUGS IN THE MATTRESS....

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4Thank travel g
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. At your first report of issues in your room, we immediately contacted our pest control experts. The rooms in which you stayed were thankfully reported to have no pest activity. I am terribly sorry if anything else in our guest rooms caused you to have an allergic...

Los Angeles, California
Reviewed 6 March 2015

Positives: 1.) Hotel is conveniently located near the highway and 1 mile from the closest grocery store. 2.) Pretty cheap nightly rate. I paid around $45/night for staying one month. The longer you stay the cheaper it gets. I've heard you can get cheaper than what I had paid. 3.) You have apples/oranges/coffee and granola bars in the morning. Basic...

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Helpful?
2Thank Sebastian K
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we were unable to meet or exceed your expectations for a great, convenient "home away from home" during your month stay. I discussed your comments with the team, and we are performing hourly...

Dallas, Texas
Reviewed 3 March 2015

My friend bid on Priceline and all I got was the most amazing room, price and customer service for a fun weekend in Austin! From check-in to check-out, the staff was professional, friendly and organized. My room was spacious, clean and comfortable. This Extended Stay America is situated in a quiet neighborhood close to shopping and freeways. We walked to...

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Helpful?
1Thank angelfitz
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you taking the time to write a review of our hotel. It is so rewarding to read that you had a great stay with us. Thank you for your comments. I am glad to read that you were pleased with our staff and the cleanliness of your room during your stay. Thank you again for sharing your experience...

Austin, Texas
Reviewed 1 March 2015

My friend thought he smelled bacon when he walked in the room. I thought someone had been smoking in the room. The room was just ewww for the price. You have to contact the front desk for dishes and silverware even though they advertise "Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery." I don't...

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Helpful?
3Thank amymanor
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. I am very sorry for this experience. In response to your feedback, I am meeting with our staff to ensure every nook and cranny in our guest rooms has been checked before they are...

San Antonio, Texas
Reviewed 22 February 2015

Booked this hotel as my regular place was full. Nice clean quiet.Checkin was easy and the staff was very freindly and helpful. Would stay here again. Very close to the places we were visiting especially Pinballz Arcade one of our favorite places.

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Helpful?
Thank RobertBrews
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you had a wonderful experience with us and that the staff was friendly and helpful during your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the...

Canton, Michigan
Reviewed 10 February 2015

I stay in quite a lot of Extended Stay properties and this one was towards the bottom of the list. There is a wooded area on one side and looked like it was used as a trash dump. I even had a garbage bag next to my car one day. Some guests just toss their garbage everywhere. The room was...

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Helpful?
Thank Walter L
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for taking the time to write a review of your stay. The level of cleanliness in our parking lot and areas adjacent to the property you described is unacceptable and I sincerely apologize for your experience. Keeping our parking lot, grass, and trash receptacle area clean is something on which we focus daily. I discussed your comments with...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Ln, Austin, TX 78758-2964
Region: United States > Texas > Austin
Price Range: ₹ 5,482 - ₹ 6,768 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum - North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lot of rooms but are very spread out over a large area. No elevator for 2nd floor.”
 of 5 bubbles robynm647, 31 Oct 2016 | Read review
“Stay someplace else.”
 of 5 bubbles tdrew55, 26 Apr 2016 | Read review
“For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides a decent view.”
 of 5 bubbles tstandr, 30 Oct 2015 | Read review
“rear end of hotel is quiter”
 of 5 bubbles LuLu4472, 25 May 2015 | Read review
“Just go book your room and Enjoy!”
 of 5 bubbles Damidi, 14 May 2015 | Read review
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