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Extended Stay America - Austin - Arboretum - North

57 reviews
#153 of 203 Hotels in Austin
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Traveller (13)
Room & Suite (10)
Dining (3)
Overview
  • Excellent24%
  • Very good22%
  • Average14%
  • Poor21%
  • Terrible19%
Travellers talk about
“nice size”(2 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Room Service
Suites
Fitness centre
2.5 Star Hotel
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Offers from Extended Stay America - Austin - Arboretum - North
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Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (57)Write a Review
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All reviewsconvenience storetwo burner stovenice sizewould definitely stay here againdomainwasherhousekeeping
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1 - 5 of 56 reviews
Reviewed 6 days ago

Hotel is situated off the highway in a quiet residential area near the Domain. Staff was nice, but the room was very cramped with oversized furniture for the space. There was only 8 inches of space to squeeze through to get to the bathroom. We...More

Review collected in partnership with Extended Stay
Thank kristinl574
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum - NorthResponded 5 days ago

Kristin, thank you for being our guest. We are happy to read you had an overall good stay and that you liked our convenient location. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your comments will help us as...More

Hotel's Favourite
Reviewed 24 April 2017

I guess it's true that you get what you pay for. Upon my check in I opened my room door and was greeted by a strong odor of weed. The TV was on and the bed was not made. There was food out in the...More

Thank victorneil
Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 14 May 2017

Feedback is an important tool for us, and we appreciate that you shared your experience regarding your recent visit. We apologize for the error made by one of our staff members. Although very rare, accidents do happen. We already revisited our protocols with our staff...More

Reviewed 1 week ago via mobile

I've stayed here a couple times before for work. Those times were okay. It's not the best place to stay but it works. This time was not okay. I checked in for a couple nights and my room was on the second floor of the...More

Thank lynn8761
Reviewed 2 weeks ago

I am not sure why this hotel continually has problems with a lack of hot water in the showers in the winter time; this problem previously existed in 2014 and has now returned. Either the capacity of their water heating system is poor, calcium has...More

Thank MHreviews
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum - NorthResponded 1 week ago

We appreciate you being our guest again and thank you for taking the time to share your feedback. It was disheartening to read about the difficulties you experienced, and we apologise for the inconvenience caused. We are looking into this issue and have discussed with...More

Reviewed 4 weeks ago

Closest hotel near my family. Clean room. The staff members were the most helpful people I’ve ever encountered at a hotel! Will definitely be back! Outdoor pool closed and looked small. Parking lot and neighborhood felt very safe. Convenience store and a couple restaurants nearby.More

Review collected in partnership with this hotel
Thank Karen S
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum - NorthResponded 4 weeks ago

Karen, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Outdoor pool
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 81 - US$ 130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 81 - US$ 130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (10)
Dining (3)
Pool & Beach (2)
Hotel & Grounds (11)
Bathroom (1)
Questions & Answers
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Room Tips
"Shady hotel even though it's located right next to The Domain."
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"A lot of rooms but are very spread out over a large area. No elevator for 2nd floor."
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"Stay someplace else."
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"For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides..."
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