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04/06/2017 05/06/2017
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    Extended Stay America - Austin - Arboretum South

    9100 Waterford Centre Blvd, Austin, TX 78758-7674
    Hotel website
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 92
          US$ 81
          Great Deal
          US$ 82
          US$ 82
          Traveller (20)
          Room & Suite (7)
          Dining (2)
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          48 reviews
          #146 of 201 hotels in Austin
           
          Overview
          • Excellent8%
          • Very good22%
          • Average17%
          • Poor9%
          • Terrible42%
          10 Apr 2017
          “Micro management”
          18 Jan 2017
          “+s and -s”
          Free Wifi
          Free Parking
          Breakfast included
          Non-Smoking Rooms
          Suites
          Kitchenette
          Pets Allowed
          Wheelchair Access
          Self-Serve Laundry
          2.5 Star Hotel
          All hotel details
          Offers from Extended Stay America - Austin - Arboretum South
          Special Offer: Save up to 10% TODAY!
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          Rooms
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          1 room, 2 adults, 0 children
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          Reviews (75)
          Traveller rating
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          1 - 5 of 75 reviews

          Reviewed yesterday

          Room not ready, Filthy outside, no housekeeping for second day, light bulbs missing, no hangers, no towels, no soap shampoo or conditioner. This was my first and last stay at an Extended Stay Suites. there were 4 other families with us that all had similar...More

          Thank devinrushing
          Reviewed 1 week ago

          Horrible customer service at front desk. No housekeeping during stay; regardless of what is told to you at check-in. Mold along tub walls. Holes in doors & walls. Plumbing issues. Something kept biting in the room. Stay only if desperate...BRING BUG SPRAY.More

          Thank Monique H
          Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum South

          Monique, please accept my apology for failing to provide you with a pleasant stay. Your comments have prompted us to redouble our efforts so we can be sure to meet the high standards you expect from us every single stay. Let me simply say we...More

          Reviewed 4 weeks ago

          Management apparently is not too concerned with upkeep and maintenance here. There appears to be a lack of supervision and quality control of the housekeeping staff. We had to ask for toilet paper roll and clothes hangers. The back of the dresser was off and...More

          1  Thank Bobby J M
          Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum South

          Bobby, thank you for evaluating your stay. You are absolutely correct to expect a well-maintained property, and I apologize for failing to provide that for you. We are taking steps to ensure exceptional customer service and impeccable attention to detail in all areas of our...More

          Reviewed 11 April 2017 via mobile

          Stayed here for three days and it is not the cleanest....even though it's in a decent area the people are unprofessional and the cliexnts is shady. The cleanliness was average and breakfast was coffee and granola.

          Thank Crystal E
          Reviewed 5 April 2017 via mobile

          The most unprofessional staff from upper management down. I was rudely greeted by the front desk employee while on their cell phone taking a personal call, who appeared irritated because I had to repeat my name and/or reservation information because they could not hear over...More

          Thank rortiz0886
          Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum South

          I appreciate you bringing your experience to our attention. The situation you described regarding my staff and the treatment you received at check-in is truly regrettable. We are very sorry for your experience. Your comments were reviewed by myself and the staff, and we will...More

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          Extended Stay America - Austin - Arboretum - Capital of Texas Hwy.
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          Extended Stay America - Austin - Arboretum - North
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          About
          Amenities
          • Top amenities
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Breakfast included
          • Hotel Amenities
          • Free Parking
          • Self-Serve Laundry
          • Breakfast included
          Details
          • Price range
          • US$ 72 - US$ 114 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Kitchenette ,
          • Non-Smoking Rooms ,
          • Suites
          • Number of rooms
          • 124
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Extended Stay, Orbitz, Hotels.com, Hotwire, Priceline, Cheap Tickets, Cancelon, TripOnline SA and HotelsClick so you can book your Extended Stay America - Austin - Arboretum South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Texas >
          • Austin
          • Also Known As
          • Homestead Austin / Arboretum Hotel Austin
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          Traveller (20)
          Room & Suite (7)
          Dining (2)
          Hotel & Grounds (18)
          Bathroom (2)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & Answers
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          Room Tips
          "Don't even consider this place would be my TIP"
          Read review
          "Has Smoking Rooms."
          Read review
          "Away from the busy highways if possible."
          Read review
          "Do NOT stay in 211"
          Read review
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