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Extended Stay America - Austin - Arboretum South

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Extended Stay America - Austin - Arboretum South
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70 Reviews from our TripAdvisor Community

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Showing 70: English reviews
Start your review of Extended Stay America - Austin - Arboretum South
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Halifax
Reviewed 1 week ago NEW

Dirty, disgusting, unsafe, we did a 180 and left immediately. It had a terrible odor, the room was disgustingly dirty, there was not any bedding, mold in the showers, there weren't any towels, the fridge was disgusting, hot knife marks on the counter, the outside was disgusting and the hookers outside were looking for a place to stay

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Helpful?
Thank WizardScott
Houston, Texas
Reviewed 1 week ago

Linens where not changed, no pillows, dirty carpets, no towels and overall stinking inside. it was one of the worst experience staying there. kids were nauseated . No lobby and the breakfast sucked. Never will stay there again.

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Thank ashishdxb
Reviewed 1 week ago

Reserved non-smoking room and I got a smoking room. It was disgusting on so many levels. Never going back again. The floor was filthy and carpet and bed had a stench of oldness and abandonment. The coffee was great, and the managers were very kind.

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Thank Kevin H
Reviewed 3 weeks ago

So the best way I can describe it is this feels more like a $20-$30 a night place vs the $80 that it is. Sheets were dirty. Had me worried enough to sleep with a towel over the pillow and outside of the sheets. Kitchen appliances were stained. Room smelled like smoke even though it was a non smoking room....

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Thank Brian M
Dallas, Texas
Reviewed 28 January 2017 via mobile

I'm not one to take the time out of my day to make a review but I think people should know about this place before booking. I saw some reviews before booking this place and I was just hoping we would have had a decent room like some reviews described but that did not happen. There was someone else's hair...

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Thank Kymber11
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

We appreciate you bringing your concerns to our attention. Please accept our most sincere apologies for all of the issues you have brought to light during your stay, especially the bedding and the privacy of your room. To prevent this from happening again, our team will be retraining on the proper housekeeping procedures and also how to ensure each room...

Mechanicsville, Virginia
Reviewed 18 January 2017

+s: Bed was comfortable, queen studio sufficient for two people, pleasant employees, light breakfast of granola bars, instant oatmeal, and small muffin, great price compared to other area hotels, liked having a fridge and microwave (didn't use stovetop.) -s: Difficult to locate staff to check in - waited for 10+ minutes and no one came so I had to return...

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Helpful?
Thank Csquaregirl
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read that you were pleased with the room, our staff and our other amenities that we are able to provide. The situation you described regarding the elongated wait time in the lobby is truly regrettable. We are very sorry for...

Keizer, Oregon
Reviewed 4 January 2017

truly all accommodations were adequate except for the pervasive smell of stale smoke. Breakfast coffee was quite weak, but room was fairly clean, and bathroom was adequate. sheets towels, and bed were adequate..

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Thank pwolfh
Austin, Texas
Reviewed 22 December 2016

I've stayed at this location before and it has been consistently the same pleasant relaxing experience. The hotel is well kept inside and out. The location is in a nice part of town so u don't see any vagrants or disenfranchised hanging around the parking lot. , nice clean rooms,flat screen tv's, free wifi, free continental breakfast, friendly helpful service...

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Thank Kimberly H
Manager_11525, Manager at Extended Stay America - Austin - Arboretum South, responded to this review

We appreciate you taking the time to share your experience. It is pleasing to read you were well accommodated by our staff and that your room condition was to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Houston, Texas
Reviewed 12 November 2016 via mobile

The pictures are misleading and the good reviews are true if written by a desperate person. Was charged 100 a night w/discount on hotels.com. first guest I ran into in lobby while I was checking in said her room was filthy n wanted a refund, n the next guest was being handed cleaning supplies. My room: carpet was old, and...

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Thank latefoot
Reviewed 26 October 2016 via mobile

We came to celebrate our anniversary and it wasn't a fun experience of Stay at the Extended Stay. It was the worse experience we ever dealt with. Bathroom sink leaked no one fixed it the whole stay. Lack of sleep because we were put in a room next to an office with the doors slamming back and forth all night...

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Thank Pharris34

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Austin - Arboretum South

Address: 9100 Waterford Centre Blvd., Austin, TX 78758 (Formerly Homestead Studio Suites - Austin - Arboretum - South)
Region: United States > Texas > Austin
Price Range: ₹ 5,105 - ₹ 9,555 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum South 2.5*
Number of rooms: 124
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Also Known As:
Homestead Austin / Arboretum Hotel Austin
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Arboretum South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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