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26/11/2017 27/11/2017
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    Extended Stay America - Austin - Arboretum South

    9100 Waterford Centre Blvd, Austin, TX 78758-7674
    +1 877-432-9997
    Hotel website
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    26/11/2017 27/11/2017
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    US$ 84
    US$ 71
    SAVE US$ 13
    US$ 72
    Traveller (29)
    Room & Suite (13)
    Dining (2)
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    The Westin Austin at The Domain
    1,074 reviews
    #37 of 201 hotels in Austin
    2.6 km
     
    Overview
    • Excellent8%
    • Very good19%
    • Average15%
    • Poor9%
    • Terrible49%
    Travellers talk about
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Air Conditioning
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - Arboretum South
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (92)
    Traveller rating
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    1 - 5 of 92 reviews

    Reviewed 1 week ago via mobile

    White stains on the bedside chest, no housekeeping, corridors and room smell cigarette. Big guy at the reception who is almost rude. The breakfast is a cup of coffee (if you're lucky). Dirty, not welcoming hotel, internet not working, try to avoid. I'll avoid ESA...More

    Thank Remi C
    Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 1 week ago

    Remi, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More

    Hotel's Favourite
    Reviewed 11 July 2017

    I have stayed here several times in the past. I made reservations so checking in was no problem. The Coustomer Service Representative had my room ready upon my arival.All the members of staff are friendly and informative. Extra towels were provided to me upon request...More

    Review collected in partnership with Extended Stay
    Thank winterk2017
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum SouthResponded 13 July 2017

    Thank you for your review filled with so many kind comments and making us your home away from home. We are thrilled to know you loved each and every aspect of your trip, particularly our outstanding service and your spotless room. We hope to welcome...More

    Reviewed 1 week ago

    Filthy inside and out. Internet did not work. Black mold in bathroom. Soap from previous guest still in bathtub. No hangers. No TV remote. Roomed smelled of smoke. Stained comforters. Overflowing trashcans outside of room. Beercans and old shoes laying in the walkway.More

    Review collected in partnership with Extended Stay
    Thank Kevin M
    Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 1 week ago

    Kevin, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

    Reviewed 4 weeks ago

    You get what you pay for, except in this case you get less than what you pay for. Dirty rooms and dirty exterior. Trash and cigarette butts all over the outside grounds. Rooms are no smoking, however there is a ash tray pot every 20...More

    Review collected in partnership with Extended Stay
    Thank forddm
    Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 4 weeks ago

    We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

    Reviewed 6 October 2017

    The way I was treated at this property was horrible. It is now October 6th and I had put in a complaint September 11th and still no response to what has happened to me. I was told you were a good hotel I far they...More

    Review collected in partnership with Extended Stay
    Thank denevat
    Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 11 October 2017

    Thank you for being our guest and for taking time to leave feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    Details
    • Price range
    • US$ 64 - US$ 99 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 124
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Hotels.com, Expedia, Booking.com, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire and Cheap Tickets so you can book your Extended Stay America - Austin - Arboretum South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Homestead Austin / Arboretum Hotel Austin
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    Traveller (29)
    Room & Suite (13)
    Dining (2)
    Hotel & Grounds (18)
    Bathroom (4)
    Business Centre & Event Rooms (1)
    Nearby
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    2.55 km away
     
    Renaissance Austin Hotel
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Based on the room I had, and the people that seem to stay there, I would say there are no good rooms"
    Read review
    "Choose any other hotel besides this one... don't go there."
    Read review
    "Avoid unless you can levitate in your sleep"
    Read review
    "Don't even consider this place would be my TIP"
    Read review
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