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Extended Stay America - Austin - Downtown - Town Lake

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Extended Stay America - Austin - Downtown - Town Lake
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240 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
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Showing 234: English reviews
Reviewed 30 July 2014

First, the location: You can walk to South Congress, Town Lake Park, downtown -- it's really very nicely situated. However, it's very basic. The bed is not particularly comfortable and there are NO accoutrements in the room. You have to request coffee cups, coffee pot, dishes, silverware, etc. We even had to ask for an alarm clock. They accept pets...

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Helpful?
Thank foodieschmoodie44
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

We appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you did not appreciate our new customizable kitchen packs. We store our kitchenware in a sterile environment so that we can ensure our guests are receiving the...

Broken Arrow, Oklahoma
Reviewed 25 July 2014 via mobile

I recommend paying more to stay somewhere else. When we arrived at 4:30, they said we would need to wait to check in so they could have a "clean" room for us. The wait was only about 10 minutes but the room was not clean. The first thing we noticed was that the room smelled strongly like body odor. There...

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1Thank Crystal F
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding your room not being cleaned properly is truly regrettable. We are very sorry for your experience. In response to your feedback, I am meeting with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. As...

Reviewed 19 July 2014

This is a good budget hotel that is close to downtown, and it has free parking. It is not a typical hotel, though. There is no daily maid service, no pool or exercise room, and the hotel can be fairly noisy, even though there is a quiet time from 10:00 pm on. The noise is from the doors opening and...

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Helpful?
Thank C I
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you so much for sharing your experience with us. I am glad that you enjoyed your stay overall, and that you found us to be a good value. Still, I do apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our breakfast selection. Thank you...

Reviewed 11 July 2014

I got a great price on this from one of those "don't show you the name" sites last trip to Austin, and I found it adequate. I disagreed with that web site's star rating for the place: there is no maid service, however you may exchange soiled towels at the front desk, there is a kitchen in each room, however...

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Helpful?
Thank C I
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad to read that your stay was pleasant overall. The staff and I are proud to have provided you with a clean room at a convenient location. Still, I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be...

Honolulu, HI
Reviewed 21 June 2014

Stayed here for one night in June. First of all the price was fantastic. I got a deal for $56 + tax on Priceline (one of Priceline's Express Deals). The location was perfect. Just a few blocks from the heart of downtown Austin. I had a meeting on Congress St. which was just a short 4-5 block walk. The meeting...

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Thank honolulutraveler
Colorado
Reviewed 19 June 2014

This hotel is the place to stay if you need to be in Austin on a budget. The nicer hotels in the area can be very expensive and this one was very reasonable when we were there. The hotel itself is nice and the bed was comfortable but it does not have some of the other amenities that the other...

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1Thank Martin_from_Colorado
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments about our reasonable price and our comfortable beds. We are pleased to read that you found our hotel to be a good value. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

London, United Kingdom
Reviewed 7 June 2014

Generally a nice place to stay. Kitchen is equipped quite bascially. Nearest supermarket is driving distance away. Location is fair, just outside the dowtown centre but close to alot of public transport. Rooms are alright, fairly clean. All in all alright. I felt that the reception could use with extra staff, they are often on the phone or answering queries...

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1Thank Remi S
Edinburg, Texas
Reviewed 24 May 2014

The price for this hotel has increased significantly as have prices for all downtown Austin hotels. Look for discounts; sign up for alerts, which offer 25-20% discounts. Prices go down as you get closer to travel dates depending on booking. Suites are dated and do not look remodeled, as the hotel website states. Popcorn ceilings, worn bed sheets. Roomy with...

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2Thank ffmer1
Leawood, Kansas
Reviewed 15 May 2014

Asked for non-smoking room when reserving online, but somehow got assigned to a smoke room covered by heavy cleaning perfumes. (First night) Water heater was not working for whole hotel second day morning. They did repair it, but I had to delay my meeting. Asked to switch to anothe room, staff was friendly to help but the new room door...

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1Thank KuanNDot
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had several issues with your stay. I have spoken to the housekeeping staff to let our maintenance staff know of any issues with the air conditioner....

Singapore, Singapore
Reviewed 14 May 2014

Leaking bathtub facet and shower didn't work properly. Slamming neighbor's doors made it difficult to sleep. Asked housekeeper to change towels but, she never did. Front desk staff were cold and impersonal.

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Thank Ditch99

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Address: 507 S 1st St, Austin, TX 78704-1207 (Formerly Homestead Studio Suites)
Region: United States > Texas > Austin
Price Range: ₹ 7,513 - ₹ 12,927 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - Town Lake 2.5*
Number of rooms: 130
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Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Homestead Austin
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Downtown - Town Lake staff and other travellers.
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Questions? Get answers from Extended Stay America - Austin - Downtown - Town Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on ground floor opposite car park and it was fairly quiet, but it was a Monday/Tuesday. Might be noisier on the weekend.”
 of 5 bubbles fmckay, 25 Nov 2016 | Read review
“Preview the room before accepting it?”
 of 5 bubbles 464hansp, 8 Sep 2016 | Read review
“Stay elsewhere”
 of 5 bubbles AustinSkier22, 4 Jul 2016 | Read review
“Get a scrubber for utensils cleaning, dish detergent available at hotel”
 of 5 bubbles bobbyfaith, 14 Jun 2016 | Read review
“don't go there”
 of 5 bubbles lauriemZ7519LT, 25 Apr 2016 | Read review
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