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Stay AWAY from this Extended Stay property on Town Lake in Austin. We paid $229 plus tax for a room with dirty sheets and a filthy bathroom (with human hair all over the tub and commode.) One of the lamps did not work. The hallways...More
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 May 2017
Thank you for feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did...More
I came for one night positively- the hotel should be closed. The blonde guy at the reception was totally unfriendly- this was an omen once in the room the WI Fi totally inaccessible despite my calls for assistance- I had legal work to send that...More
1 Thank Pagan L
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 14 April 2017
Pagan, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark....More
When my, baby, and I arrived, there was nobody at the front desk for an extended period of time. There was a sign up with numerous 1st grade level grammatical errors (pictured). Behind the front desk was a large TV screen flashing the word SECURITY....More
2 Thank Sadoll6360
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 13 April 2017
I was so disappointed to read your experience. Please accept my apologies for the inconvenience you experienced. This is not the type of service our hotel is known for, and I am taking incident this with my team members to check what went wrong and...More
Business trip, few minutes walk to Hyatt, close to good restaurants and any destination in Austin heartland about 10 bucks by Lyft or Uber. Excellent night life on Congress Ave by the night and Bats at The Statesman (bridge) is a stone throw away. Positives...More
1 Thank Murali R
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 3 April 2017
Murali, thank you for your evaluation. We regret that our hotel and amenities did not meet your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may...More
Let me start by saying that I loved my room and the location of the hotel. It is, 5 minutes walk from the spectacular trails along the lake, 5 minutes from the Congress Ave Bridge (bat bridge, 15 minutes walk from the restaurants and bars...More
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 April 2017
Namede, thank you for choosing our hotel. We are pleased to know you loved our convenient location. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what...More
US$ 102 - US$ 300 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin ,