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We had three rooms before we finally got settled. The first had a broken toilet. We walked into the second and the furniture was laying all over the place, beds leaned up against the walls, etc. Finally the third room was ok. The outside and...More
Thank Amy C
Response from RedRoofPlus, General Manager at Red Roof PLUS+ Austin - SouthResponded 3 weeks ago
I would first like to thank you for your review and also apologize for having to move you three times. I understand as a guest this would be upsetting, however I am the new general manager and currently am working with my staff...More
Danielle at the front desk is the best. She mentioned that she's new at the job but I can say that she's already acting like a veteran. She's really nice, caring and would go out of her ways just to help a person. Best front...More
Thank miguel c
Response from RedRoofPlus, General Manager at Red Roof PLUS+ Austin - SouthResponded 9 July 2017
Thank you for noticing our new front desk guest service representative. We appreciate your feedback and look forward to seeing you again when you are in the Austin area.
The Worst place we have Ever stayed in. We checked in & our room was still dirty. The bed had been slept in & there was dirt under the covers, Roaches, dirty Q-Tips all over the floor & the toilet kept over flowing. They gave...More
Response from RedRoofPlus, Front Office Manager at Red Roof PLUS+ Austin - SouthResponded 6 July 2017
I want to apologize for the experience you had during your visit to Austin. I am the new general manager and will be working hard along with my staff to improve the rooms and the cleanliness of the hotel.
This place advertises as a nicer place but upon entering you we realize it's not. They had broken furniture in the lobby and the carpets are all stained and dirty. The walls a doors looks like someone took a hammer and beat them. The first...More
Response from RedRoofPlus, General Manager at Red Roof PLUS+ Austin - SouthResponded 6 July 2017
I want to apologize for the poor experience you had while staying at the property. I am the new general manager and will address these concerns with my staff to improve the hotel and all of the items you noted in your review....More
Upon arrival, it took over minutes to check in. The lobby was at least 80 degrees because one of the automatic doors was broken and just stayed open. Being slightly hurried after waiting so long, we didn't pay much attention to the room (other than...More
Thank Carter C
Response from RedRoofPlus, General Manager at Red Roof PLUS+ Austin - SouthResponded 15 June 2017
Dear Valued Guest,
I would like to take this opportunity to apologize for the concerns you addressed in your review. At Red Roof Inn Plus we pride ourselves on making all of our guests feel delighted, significant, and confident, however this time we have not...More
US$ 65 - US$ 202 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#18 Best Value Hotel in Austin
#71 Business Hotel in Austin
Number of rooms
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Also Known As
Red Roof Inn Austin - University Of Texas Hotel Austin