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Extended Stay America - Austin - North Central

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Extended Stay America - Austin - North Central
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92 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - North Central
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Showing 90: English reviews
Fort Worth, Texas
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 April 2015

This was the filthiest dump we have ever been in. The smell was a cross between rotten eggs and years of stale smoke. The floors in the lobby haven't seen a vacuum cleaner in ages. The room was disgraceful. The floors have never seen a vacuum cleaner. One of the drawers had been ripped out of the cabinet area. The... More 

Helpful?
1 Thank James G
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are making efforts to correct these issues by making sure we are thoroughly cleaning and inspecting rooms so they meet our company’s... More 

Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 March 2015

The hotel rooms were clean. The hotel location is really good. near to all the attractions. The breakfast menu was very limited. the staff was polite and well informed. overall - if you book the hotel via online deal (plan at least 2-3 weeks before) then the hotel is really good.

Helpful?
1 Thank Mangesh P
1 review
Reviewed 16 March 2015 via mobile

When me and my gf checked in the lady (lobby attendant) was soooooo lazy.... and chewing her gum like a cow... i couldn't even try to be nice to the lady because she was so rude... ZERO ETIQUETTE... i will never return to this place... plus the hotel smelled horrible across from our room it smelled like if something was... More 

Helpful?
Thank Isabel M
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described and the service you received are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken actions with our staff to ensure your experience is not repeated.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2015

I reached Extended Stay America on 28th Feb, 2015 night and checked into the hotel. They allocated me a room on the first floor (reception is on the second). I went to the room with my luggage (2 big suitcases and 1 carry on) and the card key would not work. There was no cellular network at that floor (T... More 

Helpful?
Thank Ajay R
Manager_11525, Manager at Extended Stay America - Austin - North Central, responded to this review

Hi there, I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken action with our staff to ensure your experience is not repeated. We continually work... More 

Austin, Texas
Level Contributor
5 reviews
Reviewed 4 March 2015 via mobile

Every time we open the door to come into the room we have to kill cockroaches. The small sofa is disgusting and dirty. The smell upon entering the room will make you sick. We had to purchase air freshners to try and mask the odor. (it doesn't work) There was apparently no cleaning done to this room in a long... More 

Helpful?
Thank itsjusttara
1 review
Reviewed 24 November 2014

Britney went above and beyond in customer service. The manager Dan is awesome and took care of any issues immediately. Every employee there was friendly and professional. The grounds are well kept and I always see the "grounds keeper" busy keeping trash picked up. I really like the layout of the "suite". Room smelled fresh. My family stayed here a... More 

Helpful?
Thank keyfamly
1 review
Reviewed 20 November 2014

This is the best hotel in the world. Everything from the facilities to the staff is over the top. The staff is super friendly. They have the most delicious muffins in the morning. Although conveniently located it super quiet.

Helpful?
Thank Sam C
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. I am so pleased to read that our staff was so friendly, and that you enjoyed the muffins that come with our grab-and-go breakfast. Thank you again for sharing your experience with us.... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2014

The second I walked into the smelly hallway i knew this was going to be bad. I opened the door to see a roach crawling across the floor. The floor had so many questionable stains on it that I didnt feel comfortable walking on it without socks/shoes. There was no couch in my room, just the outline in dirt from... More 

Helpful?
3 Thank Courtney A
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken action with our staff to ensure your experience is not repeated. We continually work to improve... More 

San Antonio, Texas
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 September 2014

Almost every hotel I have stayed at in Austin has allowed some leniency upon an early arrival; not the case with Extended Stay Austin North Central. After a long drive and wait in traffic, I arrived 30 minutes early before check in time and was not allowed to check in until 3:00pm on the dot; so do not arrive early.... More 

Helpful?
Thank TexasSAgirl2013
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear of the issues you experienced during your stay. To ensure that a situation like yours doesn't happen again, my team is in the process of deep cleaning our guest rooms. We continually work to improve our hotel, so I... More 

Los Angeles, California
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 September 2014

We stayed at this budget motel for a conference in downtown. Extended Stays are fairly uniform across the country. This one was a standard, but roomy layout with a comfortable living room with a desk area and desk chair and TV. The bedroom suite had an ensuite bathroom. Approaching this hotel at night is treacherously dangerous. The entrance to the... More 

Helpful?
Thank Stevio_1
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the spaciousness and value of our hotel; however, we apologize that our outside lighting is not adequate. Please note that I am working with my upper management to improve the quality of our lighting for the safety of our guests. Thank you very much for... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - North Central

Address: 8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)
Region: United States > Texas > Austin
Price Range: ₹ 4,568 - ₹ 6,068 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - North Central 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - North Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at a room in the back where it is quieter!!!”
 of 5 bubbles Kathy2835, 12 Jul 2016 | Read review
“On Back side of property on opposite side of 35.Roms are quieter.”
 of 5 bubbles Bowie23, 22 Jul 2015 | Read review
“Stay away. This hotel should be shut down for complete remodeling and clean up.”
 of 5 bubbles borisk189, 26 May 2015 | Read review
“Go to another hotel!!”
 of 5 bubbles 854JamesG, 20 Apr 2015 | Read review
“Choose something on 2nd or 3rd floor. AVOID 1ST FLOOR - ROOM NO. 127”
 of 5 bubbles 775ajayr, 3 Mar 2015 | Read review
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