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When we checked in we were not told we needed to request the items to make the "fully equipped kitchen" functional. We found no kitchen items or appliances in our room. We came back to the front desk and were told they would need to...More
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 13 April 2017
First and foremost, I would like to offer you my sincerest apologies for the inconveniences that you and your family encountered during your stay. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering...More
for the money its good. rooms size is perfect and awesome if you do a suite. Needs updates but I think it could be coming soon for them. great location. the staff was very kind and understanding and always happy to help...without them this hotel...More
Thank Jessica R
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 7 April 2017
Jessica, thank you for choosing Extended Stay America - Austin - North Central for your stay. I appreciate you mentioning our friendly staff and the great value we offer. Your compliments will be shared with the team to let them know their efforts were noticed....More
Our friends invited us to join them at this hotel in Austin for the weekend. They were given a 2 bedroom suite instead of a regular room. One, I usually wouldn't choose this place to stay, and two I would have looked at tripadvisor first....More
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 22 March 2017
Please accept my apologies for the cleanliness issue you experienced during your visit at our hotel. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance...More
I'll start by saying that the bedding was clean and the kitchenette area seemed functional (though I didn't use it). However, most of my experience wasn't good and what I have to say isn't complimentary. It could have just been my room but I suspect...More
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 20 March 2017
Thank you for posting a review of your recent stay. We are truly sorry for issues you encountered while you were here. We want to let you know our Maintenance team is already working to address the problems you mentioned. Your review highlights where we...More
The kitchen counters, bath room sink area looked like they were wiped with a dirty rag. The tub was dirty looked like they cleaned the mob bucket but forgot to rinse the tub after.( I went to the WALMART down the street and bought cleaners...More
Thank Michael C
Response from 00esa, General Manager at Extended Stay America - Austin - North CentralResponded 25 February 2017
Thank you for taking time to write a review of our hotel. We are pleased you enjoyed most of your stay with us. We do appreciate your feedback regarding areas where we can improve. Thanks again, we hope to have the pleasure of hosting all...More
US$ 66 - US$ 102 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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