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W Austin

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#19 of 199 Hotels in Austin
Certificate of Excellence
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W Austin
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1,161 Reviews from our TripAdvisor Community

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There are newer reviews for W Austin
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Showing 1,141: English reviews
UK
Reviewed 7 December 2014 via mobile

This was our first stay at a W hotel so we weren't completely familiar with the concept. We had booked a last minute Hotwire deal, so hadn't specifically chosen the W experience. Good points: Rooms are large with comfy beds/pillows. The reception area is designed to make you feel hip trendy when you walk in. The location is very central...

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Helpful?
Thank spider03
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review of the W Austin. I appreciate your feedback regarding your stay, and my sincerest apologies for the frustration you experienced. We strive for a superior customer service experience, and I can see that this was not met. Should you be open to discussing your stay further, I'd very much appreciate it. I...

Dallas, Texas
Reviewed 3 December 2014 via mobile

We stayed at this much hyped, fairly new 5 Star hotel over the weekend. Despite clearly stating when making the reservation for a Spectacular King with balcony the room we were given was ordinary at best and yet SPG guarantees an upgrade if available. The hotel was not full. As attentive as the staff was our concerns were not addressed....

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Helpful?
Thank GalahadEventDesign
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. My sincerest apologies for the frustration you experienced during your stay. We strive for a memorable experience across all facets of the hotel, so my apologies that this was not met. I would very much like to learn more about your stay so that I may address your concerns with my team....

Ottawa, Canada
Reviewed 2 December 2014

Excellent location to the entertainment district on 6th street. A hidden Gem! Modern and funky . they have an excellent lounge in the front entrance which has many little hidden lounges whithin. State of the art gym.

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Helpful?
Thank Gina P
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I'm so glad to hear that you enjoyed your stay with us and that my team delivered exceptional service. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade

Philadelphia
Reviewed 1 December 2014

This place is perfect--- great food and service, comfy beds, cool decor and fun location. The staff is outstanding and everything is top notch! Certainly its a bit pricey but worth keeping an eye on deals.

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Helpful?
Thank Lunky
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I'm so glad to hear that you enjoyed your time with us. We look forward to welcoming you back again soon! Warm Regards, Drew McQuade

Reviewed 30 November 2014

Everything was amazing from check in til my last day during check out! Everything went really well. I wanted to thank Cassandra at Welcome Office for treating me like a Rock Star! She made sure I was taken care of and helped me with everything I needed...she's a valuable employee! Also Brad from whatever whenever and Austin from the Living...

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Thank livelovebrazil
Portland, Oregon
Reviewed 26 November 2014

As expected, the W Austin offers very clean, crisp, stylish and comfortable stay. The room is spacious and well appointed without the cold contemporary style. The bed was very comfortable. The mini bar and amenity trays were well stocked. The Bliss bath products were excellent.

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Thank Waiyeehawaii
Reviewed 25 November 2014

My wife and I came to the W Austin on an anniversary trip. We booked our room using SPG points and spent quite a few of them. The room was well kept up with and very modern. The service was great, everyone was very friendly, and they had good recommendations. Looking back on it, I don't think I would have...

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Thank Tyler H
Naples, Florida
Reviewed 23 November 2014

Ok, you have read the good reviews, here is my recent experience- valet guys are very friendly and very nice, one guy was named "Angel". The check-in young woman (Cassandra) at the front desk, had the personality of "paint", flat affect, never smiled or said hello, maybe she was ill, if not she does not belong behind the front desk...

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Helpful?
Thank alex3485
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I greatly appreciate your feedback regarding your stay. We strive for a superior customer service experience across all facets of the hotel, so my sincerest apologies that you felt this was not met. I understand that our Director of Rooms has been in touch with you regarding your experience, however, should you...

Chelsea, Alabama, United States
Reviewed 19 November 2014

I stayed at the W for my first trip to Austin, and have decided that that hotel made my visit to Austin that much more fun. So convenient to fantastic food spots, shopping, and I could see 100's of thousands of bats flying from under the bridge! The staff was fantastic and was very helpful during our check-in and general...

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Helpful?
Thank Winston W
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I am thrilled to hear that you enjoyed your stay with us and that you found our location so central. We look forward to welcoming you back again soon. Warm Regards, Drew McQuade

Reviewed 17 November 2014

We were at the W Austin for a wedding, and had an amazing time. Caleb, the W Insider, thought of everything- from a surprise personalized welcome gift to a wedding card in case we had forgotten one. Whatever/Whenever was incredibly responsive when my husband needed his shoes shined in short order and when we forgot toothpaste - both were there...

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Helpful?
Thank Ruchi124
WAustinMgr, General Manager at W Austin, responded to this review

Hello and thank you for your recent review. I'm thrilled to hear that you enjoyed your time with us and that Caleb was able to make your stay more memorable. We look forward to welcoming you and your husband back again soon! Warm Regards, Drew McQuade

512 photos of this hotel

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Trace - W - Austin
Trace - W - Austin
Cuisines: American, Contemporary
Living Room
Living Room
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more   less 

Additional Information about W Austin

Address: 200 Lavaca St, Austin, TX 78701-3928
Region: United States > Texas > Austin
Price Range: ₹ 19,837 - ₹ 56,398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, Travelocity, Priceline, TripOnline SA and Jetsetter so you can book your W Austin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w Austin Hotel Austin
Hotel Style:
#2 Green Hotel in Austin
#4 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#9 Luxury Hotel in Austin
#11 Business Hotel in Austin
#30 Family Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from W Austin staff and other travellers.
3 questions
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Questions? Get answers from W Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the 16th floor if you can get it, must be an SPG rewards memeber”
stltravelgirl1107, 13 Apr 2017 | Read review
“Ask for a room without a pillar in the middle (we didn't have one and our room was big and great)”
  • Congress Avenue Bridge from the hotel
Olantro, 21 Feb 2017 | Read review
“We stayed in the Spectacular Room and it was VERY SMALL”
678DonnaW678, 12 Feb 2017 | Read review
“River views are sunny and beautiful”
PaulP427, 9 Feb 2017 | Read review
“Spacious modern rooms, dont pay for deck room, waste of money”
X4413ZAlisah, 4 Feb 2017 | Read review
5 of 5