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WoodSpring Suites Austin Aquarium

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58 Reviews from our TripAdvisor Community

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There are newer reviews for WoodSpring Suites Austin Aquarium
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Showing 57: English reviews
Austin, Texas
Reviewed 2 September 2016

Upon checking in, staff was rude and there was a discrepancy about the price that my room was booked for. Upon checking out as well, even though I had called at least a month in advance to add an extra day, the employee on the phone did not update the reservation. The room smelled weird but I could tell there...

1Thank guest_2456
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.

Temple, Texas
Reviewed 26 July 2016

I found everyone that worked there very friendly, and helpful. They worked happily to accommodate my unique schedule. The area feels very safe, and within walking distance ( across the parking lot ) to a nice restaurant and bar. This location is very near many restaurants and shopping areas. the room was spotless and felt new. Don't bring quarters for...

1Thank Walter W
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We will let our staff know you were happy with their service. We always want to be as accommodating as we can to each and every one of our guests. We are glad we were able to do that for you and your family. Please consider staying at Value Place in the future.

Reviewed 20 July 2016 via mobile

My daughters and I have been living here for the past eight months. The staff is very respectful and efficient. If a problem arises they are quick to get the matter taken care of. I would recommend this location to anyone looking to stay for a night or even longer if their situation calls for it.

1Thank Chiquila5
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you so much for commenting on your recent stay at Value Place. We are so glad you chose to stay with us. We are also glad you found us conveniently located, found the rooms to be clean and our staff friendly. We do hope you will indeed stay with us again.

Reviewed 19 July 2016 via mobile

Brenda who works the front desk it dosnt matter what i need or questions i need answered she is never a disappointment. Always a friendly face, I really appreciate her thoughtfulness and kind words. Not only only the guest, Along with Value Place is fortunate to have Brenda as part of the team. Sincerely Jeanna Minton

1Thank Jeanna P
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We are so glad our staff was able to make your time at Value Place a great one. The Value Place team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the privilege to serve you again soon.

Reviewed 14 July 2016

Upon arrival the AC did not work told the front desk agent and she proceeded to tell me a different way to operate the unit (my career is in HVAC) this is why I am in Austin to start with. So upon arrival back to my room after working all night long I was unable to go to sleep as...

1Thank Houston79_79
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.

Reviewed 5 June 2016 via mobile

I am always on to go and every where I travel I prefer to stay at the value place. This one in Austin Texas is staffed with very friendly and helpful people and the place is really nice, clean and quiet.

Thank Jordan W
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you for your recent review of our hotel. I am delighted to hear you continually return to our hotels due to the excellent service our staff provides and the great rooms we have to offer. It is always a pleasure having you stay with us and we look forward to having you stay with us more in the future.

Reviewed 25 May 2016

I had to stay a couple of nights and have no complaints whatsoever. The property is safe, clean, and the staff? Very helpful, friendly and professional. My room was perfect. I would highly recommend this place!

Thank Camille G
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

Thank you for the kind words!

Howe Oklahoma
Reviewed 4 April 2016 via mobile

We came to Austin for a Softball tournament. We chose Value Place because it was close to where we would be playing. Upon arriving we were checked in by a nice young man named David. He was so helpful and nice. He helped my daughter carry her equipment to our room while we were bringing in our luggage. Our room...

Thank Bailey S
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We love hearing from customers that truly enjoyed their stay with Value Place. We strive to provide an environment where our guests can feel comfortable and relaxed. Thank you for providing us with positive insights and we wish you well in your future travels. The Value Place team cannot wait for your return.

Reviewed 2 April 2016 via mobile

Love the place full kitchen nice bathroom nice open rooms. I've stayed in about 5 or 6 different rooms here and all of them were nice they are remodeling the whole hotel with brand new comfy beds new floors new furniture. The staff has been really helpful and definitely go out of their way to provide customers needs and satisfaction....

Thank Michael G
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We are glad Value Place provided you with an enjoyable stay. We, as a team, strive to provide guest the best experiences possible when staying with us. We thank you for your positive review and hope to see you back with us again.

Austin, Texas
Reviewed 24 March 2016 via mobile

We got lucky when we stopped here to see if they had a room. Some one just cancelled, we stayed for a week and it was a great stay. Friendly staff , rooms clean. They always checked on me and how my stay is. I will be back next year.

Thank Adrian F
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

On behalf of our entire staff here at Value Place, we would like to thank you for staying with us. We hope to see you again when your travels bring you back to the area.

22 photos of this hotel

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
WoodSpring Suites Austin Aquarium (formerly Value Place Austin Northwest) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. Call to learn more. ... more   less 

Additional Information about WoodSpring Suites Austin Aquarium

Address: 13689 N Highway 183, Highway 183 & Hymeadow, Austin, TX 78750-2209 (Formerly Value Place Austin, Texas (Northwest))
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 3,754 - ₹ 7,307 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Austin Aquarium 2.5*
Number of rooms: 119
Reservation Options:
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Hotel Style:
#2 Best Value Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from WoodSpring Suites Austin Aquarium staff and other travellers.
1 question
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Austin, Texas
4 months ago

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Questions? Get answers from WoodSpring Suites Austin Aquarium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My experience is that each time I have stayed there the various rooms have been GREAT”
 of 5 bubbles spoolemery, 18 Jan 2017 | Read review
“full fridge”
 of 5 bubbles mrcdsvns1, 5 Jan 2017 | Read review
“Never stay here!!!”
 of 5 bubbles Houston79_79, 14 Jul 2016 | Read review
“Families with children don't belong here. Stay away from rooms on the end of the hall near the stairways if you want quiet.”
 of 5 bubbles lindalU8052NJ, 27 Feb 2016 | Read review
“Fourth floor is definitely the best. No one walking above you.”
 of 5 bubbles KYcountryboy, 14 Jul 2015 | Read review
5 of 5