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Hilton Garden Inn Austin Downtown/Convention Center

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#52 of 200 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
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1,097 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Downtown/Convention Center
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Showing 1,074: English reviews
Reviewed 5 November 2015 via mobile

Setting: Close to the convention center and right downtown. This is the main advantage. Unimpressive lobby. Very nice mezzanine level. Extremely friendly receptionists in the morning. If you come with your car they offer a valet service - 30 USD overnight. Rooms: Very clean and the decorations in our times. And plenty of space. I have no complaints. Comes with...

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Helpful?
Thank Fernando B
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Fernando B, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction and that our staff was very friendly. We look forward to welcoming you back to our property in the not too distant future.

Nipomo, California
Reviewed 30 October 2015

This hotel is on the old side but is well maintained and the employees are friendly and helpful. However, the hotel is located in a somewhat sketchy neighborhood. The meeting facility associated with the hotel (not the nearby Convention Center) is large and has good facilities for large meetings. While the AV fees charged at any hotel-based meeting facility are...

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Helpful?
Thank Tom R
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Tom R, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry your stay did not exceed your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us...

Rockport, Texas
Reviewed 26 October 2015 via mobile

The room was nice and modern. The hotel is centrally located and easy to travel to. If you are looking for a hotel room downtown that is not expensive, but not a dive, I recommend staying here. The staff was polite and helpful with our requests and questions.

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Helpful?
Thank Chase B
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Chase B, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found our staff helpful and enjoyed the location and amenities of our hotel to your satisfaction. Hope to see you return...

Corpus Christi, United States
Reviewed 24 October 2015

Everything was nice and clean and your staff was very friendly and welcoming. Would have like to see a free continental breakfast, but did enjoy the coffee and hot tea selection. Would stay there again if possible.

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Helpful?
Thank Jasmine C
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jasmine C., Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We will take your feedback under consideration, as we continue...

Reviewed 20 October 2015 via mobile

I've stayed in nicer HGI establishments. It's not bad, it's just so-so. With so many hotel options, you'd think they would try harder, but... It's biggest advantage is it's proximity to 6th Street. The canal that runs adjacent to the hotel is filthy, and you'll need your key card in the elevator to punch in your floor. I presume that's...

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Helpful?
Thank kvnlngstn
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear kvnlngstn, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Leeds, United Kingdom
Reviewed 18 October 2015

Really enjoyed our stay in this lovely hotel. The location is fantastic – walking distance to the majority of the local attractions. The room was spacious and the beds were delightfully comfortable – a great bonus after being delayed in Dallas airport for four hours! All of the staff were great and very helpful – the free flavoured water available...

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Helpful?
Thank KD0502
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Samantha A, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our staff was helpful! I will be sure to share your comments with them. We appreciate the feedback and will take your comments under consideration as we continually work to improve our guest satisfaction. I hope...

Tomball, United States
Reviewed 18 October 2015

This hotel is with-in walking distance of a lot of bars, restaurants, and the Austin Convention Center. The check-in, check-out experience was quick and easy, thanks to the excellent staff. The only thing is that valet is $30 a night and is required, so be prepared to pay that on your room bill as well.

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Helpful?
Thank Samantha A
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear KD0502, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction and that our staff was very helpful after your long delay! We look forward to welcoming you back to our property in the not too...

Niceville, Florida
Reviewed 17 October 2015

First chance to take my wife to visit Austin. We were in the perfect location. 18th Floor restaurant and bar provided a scenic start. Easy walk to the Visitor's Center, toured the Capitol and UT, then partied down 6th street for music and fun! Facilities were great, gym, food and outstanding service! Awesome visit!!

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Helpful?
Thank Jay D
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jay D., Thank you for taking a moment to share your experience. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We hope your wife enjoyed Austin and all it has to offer! Hope to see you return soon…safe travels.

Bethesda, MD, United States
Reviewed 16 October 2015

I did an advance check-in on the iPhone app, which hiccuped and assigned me a room I did not want and could not change on the app. Upon arrival, a bit before check-in time, I was told MY room was not ready, and was told since I had "checked-in" I could not change my room to one that was ready....

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Helpful?
1Thank John C. K
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear John C. K., Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes...

Los Angeles, United States
Reviewed 11 October 2015

It's a good hotel for the government rate, and the location is great, but if you are here on business, overlooking 6th street can be LOUD. VERY LOUD. Suggest requesting a room that does not overlook 6th street. I listened to bass until 2am on a Monday night. Thankfully the staff was very nice in switching me. The other side...

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Helpful?
Thank Jennifer L
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jennifer L, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. My sincere apologies for the loud noise during the ngiht, but am happy to hear that our staff was able to transfer you to a much quieter room. We look forward to welcoming you back!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Region: United States > Texas > Austin
Price Range: ₹ 7,827 - ₹ 19,194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Cancelon, Priceline, Orbitz, Odigeo, Cheap Tickets and Travelocity so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travellers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, 15 Nov 2016 | Read review
“17th floor facing East on the 5th street side was still ridiculously loud. There's no escape.”
  • Monster with a million teeth in low light. Just ugly by day.
  • Lovely view
 of 5 bubbles nano5th, 2 Nov 2016 | Read review
“Get a Higher Floor”
 of 5 bubbles 103jesusc, 13 Oct 2016 | Read review
“Try to get a room between the 5th and 15rh floors as they are quieter”
 of 5 bubbles JonE295, 12 Oct 2016 | Read review
“best views, must recommend breakfast on the 18th floor”
 of 5 bubbles moshea1856, 28 Sep 2016 | Read review
5 of 5
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