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Candlewood Suites - Austin Arboretum-Northwest

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85 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites - Austin Arboretum-Northwest
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Showing 84: English reviews
Buenos Aires, Argentina
Reviewed 30 June 2015

Nice rooms, they are clean, and the housekeeping is very often. The front desk is always available to help you in whatever you want. The hotel does not have breakfast included, but it has a lot of things to buy in the laundry room.

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Helpful?
1Thank locu05
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your experience and for your wonderful rating. We appreciate you choosing our location and for painting a picture for future travelers. Please come back and see us soon.

Austin, Texas
Reviewed 13 March 2015

I did upgrade to a room with an extra bed(couch pullout) but even without this upgraded room, this was a very beautiful location. Staff were very kind, and helped with what we needed. The beds, rooms, and everything about them were very clean. The television was nice along with the addition of being able to rent a dvd from the...

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Helpful?
1Thank Ryan M
Jamie F, Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to review our property and for choosing Candlewood Suites Austin NW during your time in Austin. We truly appreciate your recommendation and detailed overview of our amenities for our future guests. We look forward to having you with us again.

Houston
Reviewed 16 February 2015

The price - $85 - was not bad. I am an IHG member. Room was clean and all of the furniture and kitchen items were up to date. Great location, quiet neighborhood with dining, theater and grocery store very near by. The AC was loud but didn't bother me but could see where others would find it distracting. Small lobby,...

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Helpful?
Thank StevieGee82
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to thank you for taking the time to rate us on Tripadvisor. We value all feedback from our guests so we can continue to strive to do better. If there is any further information you would like to share we would love to listen. Thank you,

Hradec Kralove Region, Czech Republic
Reviewed 28 January 2015

Room was large and very beutiful. It had separated bathroom, bedroom, place for working, relaxing part and kitchen - with many modern and usefull equipment. Staff was very friedly and heplful. Shop inside of hotel had a lots of goods and reasonable prices. It is situated in good and quiet location. Hotel has also really nice place for BBQ.

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Helpful?
1Thank Pavel S
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for choosing our property and for sharing your experience. We are thrilled that you enjoyed your stay and we look forward to your next visit at Candlewood Suites Austin NW.

Dallas
Reviewed 29 November 2014

Very Very Clean - personnel very nice and accommodating. If you have a pet - bring them along. Close to highways so its easy on and off. Room has a full size refrigerator, microwave, two burner stove top. You will not regret it.

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Helpful?
1Thank RitaandKen
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for taking the time to share your comments about the Candlewood Austin Northwest! We look forward to having you back very soon!

Dallas, Texas
Reviewed 28 November 2014

Only stayed 1 night.. There were bugs in my bed. I will never stay here again. Lucky I booked through Hotels.com. They gave a full refund. I got a call from the manage she said they would be spraying the room and not to worry.

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Helpful?
2Thank Sonny S
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

I am so sorry you had a bad experience during your stay at our hotel. We treat every issue that is brought to our attention very seriously that would prevent our guests from having a close to perfect stay with us. This time of year, when the weather is dramatically changing, hotels do experience an increase in issues concerning what...

Saint Charles, Missouri
Reviewed 11 November 2014

As I had read when I checked this place out on Trip Advisor, the staff is friendly, helpful, & altogether above average. I was very happy with the size & location of my room, & the kitchenette was great for a week-long stay. The laundry & the little grocery shop were handy after meetings that lasted all day--prices OK, too...

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Helpful?
Thank citizenoftheworld42
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you so much for taking the time to share your comments. We are always looking for feedback to ensure we provide a better stay for all of our guests. If there is anything else you would like to share please let us know. We look forward to your next trip to Austin!

Toronto, Canada
Reviewed 2 October 2014

Arrived for an overnight visit. No car!! $50 cab ride from airport. No facilities for breakfast except to buy food from the food shop and serve yourself. Air conditioner was very noisy so I switched it off but then woke up at 4:00am too hot. Basic facilities and certainly good for long term stay. Free laundry and drying machines are...

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Helpful?
Thank JimS48
Jamie F, Front Office Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We do strive to provide a great value, privacy and convenience for our guests. We want to ensure you truly feel at home by offering the freedom to be in charge of your own priorities and on your own terms, whether in our Cupboard or laundry facility,etc. We certainly hope you will come back to visit, even for a shorter...

Reviewed 24 September 2014

They only clean once a week and only give you enough so that every other day you have to do the dishes and get clean towels, the rooms smell old, the air conditioner is extremely loud no wonder everyone's tvs are blaring (you can hear your neighbors). The bath tubs are plastic and creak, and my first floor smelled like...

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Helpful?
1Thank Kelli Q
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

We want to apologize for the disappointing stay you experienced during your time with us in Austin. Even though it is true that we do weekly housekeeping we take great strides when training our staff to ensure that our guests know that we are available 24 hours a day if you need fresh linen and towels. Thank you again for...

Memphis,TN
Reviewed 3 September 2014

I arrived on a very late flight, ( after midnight ) and was greeted warmly by the staff at the desk and checked in quickly. They provided me with details as far as amenities offered at this property which is basically more of an extended stay hotel. Upon entering the room, I was quite impressed for the price I had...

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Helpful?
1Thank Confusie
Jamie F, General Manager at Candlewood Suites - Austin Arboretum-Northwest, responded to this review

Thank you for such a wonderful review and recommendation. We appreciate you taking the time to help paint such a great picture of our property and amenities offered. We certainly look forward to your next visit!

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Candlewood Suites is not your traditional hotel, and that is the best part! At the Candlewood Suites Austin Arboretum NW we put the amenities where they really count; in the rooms! That means a suite with a full kitchen and plenty of space to stretch out! Each suite has a full kitchen complete with microwave, full sized refrigerator and all your utensils and pans to cook with. Work efficiently at your executive desk with two separate phone lines, free hi speed internet, check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy a DVD borrowed from the hotel in your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. In the Candlewood Cupboard you can purchase meals, snacks, and sundry items at value prices. ... more   less 

Additional Information about Candlewood Suites - Austin Arboretum-Northwest

Address: 9701 Stonelake Blvd, Austin, TX 78759-6534
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 6,644 - ₹ 12,246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Austin Arboretum-Northwest 2.5*
Number of rooms: 125
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Also Known As:
Candlewood Suites - Austin Arboretum-Northwest Hotel Austin
Candlewood Austin
Austin Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites - Austin Arboretum-Northwest staff and other travellers.
4 questions
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Savannah, Georgia
Saint Charles, Missouri
Saint Charles, Missouri

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Questions? Get answers from Candlewood Suites - Austin Arboretum-Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor was quiet”
 of 5 bubbles keeshaf, 13 Mar 2017 | Read review
“Try a different hotel first”
 of 5 bubbles RicardoR114, 6 Mar 2017 | Read review
“If you want your room to be even quieter, avoid rooms over-looking the car park”
 of 5 bubbles jacobg92, 2 May 2016 | Read review
“We had a Basic Suit: Queen Bed with sofa (nonsmoking) no. 133.”
  • Relaxing part of room
  • Bedroom
 of 5 bubbles pavels701, 27 Jan 2015 | Read review
“ask for a room on the side away from I-35.”
 of 5 bubbles citizenoftheworld42, 11 Nov 2014 | Read review
5 of 5