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Unfortunately, I was not impressed with this Courtyard. There was nothing overwhelmingly wrong, just a lot of irritating little things that made the stay way less pleasant than usual. The bed had seen better days, with a crumply mattress pad that did not hide the...More
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 20 February 2015
Thank you for your feedback and choosing to stay with us at the Courtyard Austin Northwest. I would like to sincerely apologize that your stay did not meet your expectations of what you have come to expect from Courtyard. We pride ourselves on the services...More
Don't expect to get the room you booked. Further, manager is incredibly rude and says "well, you don't have to stay here if you don't want to." When you question why your room type is not available. Avoid this one....More
Thank Kelly S
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 9 February 2015
Thank you for your recent feedback from your stay at the Courtyard Austin Northwest. I would like to reach out to you and apologize for the confusion surrounding your reservation. We work to ensure that all reservations have their needs met and unfortunately, we...More
I spent four nights here during a recent business trip visiting a local office. The location is convenient to shops and restaurants, with some better places such as Rudy's across the highway and down the road a bit. We're talking all of a 7 minute...More
2 Thank drdasd
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 5 February 2015
Thank you for your recent review and staying with us here in Austin! I am pleased to hear that we were able to meet and exceed so many of your expectations, but I would like to apologize for the issue that you experienced with your...More
Meghan, the front desk person with the smiling face that greeted us upon check in, was super helpful and pointed out all the places that were within walking distance. The room had a coffee maker, fridge AND microwave! Ice machine was located on the same...More
1 Thank mymexicaneyes
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 26 January 2015
Thank you for your wonderful feedback and for choosing our hotel while in Austin! We hope to have you back with us again very soon!
My wife had a meeting in Austin so we went up a night early. We ending up staying at this hotel due to time and location. The front staff was very courteous and quick. I was very surprised to find out that the room was...More
Thank Mark R
Response from Aaron K, General Manager at Courtyard Austin Northwest/ArboretumResponded 12 January 2015
Thank you for your feedback from your recent stay with us. I am disheartened to read about your experience with us and hope that we can have the opportunity in the future to prove our value on a future stay. Thank you again, Mark.
US$ 101 - US$ 240 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin ,