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Courtyard Austin Northwest/Arboretum

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#85 of 197 Hotels in Austin
Certificate of Excellence
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1 room 2 adults 0 children
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Courtyard Austin Northwest\/Arboretum
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254 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Minneapolis, MN
Reviewed 1 week ago

This was my first stay at this property but I've stayed at hundreds of Courtyards so know what to expect. This property was recently redone and the rooms are quite nice. The staff was super friendly and willing to help. The workout room was quite small and one of the 3 machines was out of order. For the rate I...

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Helpful?
Thank lucycan
Margaret T, Front Office Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum! As a Valued Customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve...

Odessa, Texas
Reviewed 2 weeks ago

I was in Austin for a weekend meeting, and brought my wife along. We found the hotel to be very clean and well maintained. Most of all we found the staff to be very friendly. If I ran a hotel, the staff here would be what I measured my staff against. We were greeted each and every time by every...

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Helpful?
Thank barrythill50
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum! We appreciate your feedback and were all thrilled to hear you enjoyed your stay with us. Here at the Courtyard Austin North west our number one goal is to offer each and every one of our guests a wonderful place to stay with the highest quality of...

Saint Louis, Missouri
Reviewed 30 November 2016

Great location, a cheap cab ride away from downtown, but far enough away to avoid the insane rates. This hotel was very clean, and we had a very nice room for the cost. We were fairly close to the pool, and there was some construction that started very early in the day, so noise was the only issue we ran...

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Helpful?
Thank kelleyaelliott
North Richland Hills, Texas
Reviewed 28 November 2016 via mobile

My family and I stayed over Thanksgiving weekend. The customer service was excellent. Melanie and Margaret at the front desk were beyond welcoming and eager to help us with any need. The breakfast both mornings was delicious. We will go back on our next visit to Austin.

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Helpful?
Thank TexasGuyDfw
Italy
Reviewed 26 October 2016

I recently stayed at this property while attending a 3 day conference in the Westlake Hills area. I was greeted warmly by a lovely front desk employee. Check In was fast and efficient and my room was clean and quiet located on the 3rd floor. The hotel has been recently updated and the decor is very nice. There is a...

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Helpful?
Thank Italianyogi65
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for the survey you recently submitted in regards to your stay at the Courtyard Austin Northwest. It appears we met your expectations very closely and we be sharing this with our team. All of our team members are thrilled when they learn they have provided an exceptional hotel experience to our guests. If you would care to contact...

Austin, Texas
Reviewed 22 October 2016

Very nice tour had 90mins to Roma the beatyfull grounds. Also visited mormon Tabernacle choir practus area ( no practice ) i.went to temple no entry to church .the grounds are fenced in area about 2 blocks.

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Thank Mike C
Colleyville, Texas
Reviewed 13 September 2016

This property has been redone since the last time we stayed there and the new design is very well done. Things like a refrigerator and microwave, a special shelf for phone charging and also plugs on the nightstands, good lighting and couch seating added to the comfort of the room. We did have a major problem with the room lock...

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Helpful?
Thank Linda343
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the survey you recently submitted over your stay at the Courtyard Austin Northwest. It appears we met your expectations very closely and we be sharing this with our team. All of our team members are thrilled when they learn they have provided an exceptional hotel experience to our guests. We are so thankful and appreciative...

Round Rock
Reviewed 8 September 2016

My "go-to" hotel" in Austin was fully booked and it's my fault for not booking early enough. So I checked out a few places and only this hotel in this area has rooms available. But the price was double than on usual. Got no choice but to book it. The check in, rooms and sleep was pleasant. However, when we...

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Helpful?
Thank Retire2020
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, I am so terribly sorry about your overall impression of your stay at our hotel. We certainly hope to exceed all guests expectations, so if there is anything further that you would like to discuss, please don't hesitate to reach out. I apologize about the frustrations experienced with our non continental breakfast and certainly appreciate your feedback and...

Amarillo, texas
Reviewed 5 September 2016 via mobile

I stayed at this hotel because it is a good weekend value. It is the only reason I would pick this courtyard again. It was recently remodeled to try to be Ultra modern and it just doesn't work. Because of location it is kinda hard to get in and out of. You must drive to good restaurants. This is strictly...

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Helpful?
Thank dady8tor
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the review you recently submitted regarding your stay at the Courtyard Austin Northwest. We strive to continually better the experience we provide to all of our guests and we appreciate your feedback. After reviewing the survey I noticed some areas of your experience were less than perfect. I apologize for any gaps in your expectations...

Reviewed 27 August 2016

The staff at this Courtyard are extremely friendly and helpful from the front desk to the managers. Nice job on making me feel welcome. My only compliant was the work out room needed to be stocked better with wipes and towels. I guess they had just replaced wall paper during the night hence it was a little messy. So nice...

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Helpful?
Thank Tom H
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon Tom , We thank you so much for spending the time to share your feedback with us. I am so happy to hear that you had such a great experience with our staff. It is such a pleasure to have such kind people in house and we do thank you for being one of them. I really appreciate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Boulevard, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 8,526 - ₹ 16,643 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
3 questions
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor is top”
 of 5 bubbles lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
 of 5 bubbles barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
 of 5 bubbles Italianyogi65, 25 Oct 2016 | Read review
“Find another hotel if you are looking for value”
 of 5 bubbles Retire2020, 8 Sep 2016 | Read review
“top floor was very quiet with quick elevator service”
 of 5 bubbles goingplaces345, 7 Jul 2016 | Read review
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