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Extended Stay America - Austin - Arboretum

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Extended Stay America - Austin - Arboretum
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Arboretum
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Showing 83: English reviews
San Antonio, TX
Reviewed 16 February 2016

I booked the hotel with a third party website. I got a great rate. I had a one bedroom Queen. Check in was quick with no fuss. I do wish they would have said exactly where the stairs were because they were a bit hard to find. I had a room on the 2nd floor facing the strip center next...

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Helpful?
Thank NewDeep
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your comments about our comfortable rooms and reasonable rates. Thank you again for posting your review. I do hope that...

Austin, Texas
Reviewed 21 January 2016 via mobile

Very impressed how clean and home like this room was, wasn't expecting this. Quiet and peaceful. I would definitely stay here again. Staff was very nice and friendly also. Location was easy to get too as well.

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Helpful?
Thank Ronda R
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for taking the time to share your experience with us. I’m thrilled to read that we were able to exceed your expectations and provide you with a comfortable stay! It’s great to hear that you enjoyed our friendly customer service as well as our convenient location. Once more, thank you for posting your review. We look...

Markham
Reviewed 13 January 2016

Stayed here for 5 days in October during the Formula 1 event. The ground floor room was spotless, very comfortable and quiet. I don't remember now who checked me in but the staff was very friendly and professional whenever I had to deal with them. I used the laundry facilities during the stay and the laundry room and equipment was...

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Helpful?
Thank MarkhamMichelle
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issue you experienced. We are sorry for this issue, but are pleased to read that you had a positive stay overall. I truly appreciate your kind comments regarding our accommodating customer service and convenient amenities. The staff and I would...

mansfield
Reviewed 27 October 2015 via mobile

Stayed for 3 nights over the formula 1 weekend. After a long haul flight and drive from Houston we were greeted by Louis who checked us in efficiently. Full suite hotel but oddly no cooking or dining items in room, you needed to request from reception. No coffee making facility unless requested. Fridge could be a bit noisy at night....

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Helpful?
Thank nicole c
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our amenities were not to your expectations. Still, I’m so pleased to read that you had a great stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 19 October 2015

We arrived at the hotel around 6 p.m. Waited at the front desk for several minutes since no staff was present. Finally, Louis arrived, only to tell us that they had overbooked and could only give us a smoking room. We are not smokers, so that would not work. For the next 30 minutes, Louis called sister properties in an...

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Helpful?
Thank Martin M
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve...

Mustang, Oklahoma
Reviewed 13 July 2015

Room was great! very clean, bed super comfy, everything in working order, very quiet, very nice place to stay and we have found the hotel for future when we are in Austin. Ample parking, elevators, and just very nice!!!

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Thank 143cst
Dallas, Texas
Reviewed 8 July 2015 via mobile

I stay at this hotel for one night and have to say that it was decent. The bed was comfortable and clean but it had an annoying smell of noodles. Also the shower leaked water all over the bathroom floor and ran out to the kitchen. Also the toilet kept breaking. The front desk workers were very friendly. I'm not...

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Thank t y
Austin, Texas
Reviewed 30 June 2015

This is a great hotel close to many great places. I like this part of town, close to The Domain area and not too far from downtown. It will take you about 20 minutes to go downtown from here. I will definitely stay here again.

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Thank JayJayasuriya
Hutto, Texas
Reviewed 17 June 2015

Look for Deen at the front desk on the night shift at Extended Stay America-Austin-Arboretum. Our house flooded last week. Last night around midnight, our phones started alerting flash flood warnings. My husband and I grabbed our dog and left. By 12:30 a.m., we hadn't found a room and it looked as if we would have to turn around and...

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Helpful?
1Thank dmartininhutto
McAllen, Texas
Reviewed 14 June 2015

This place is first off a small hotel. There was one person running the front and checking rooms, too. We were told twice to come back because our room wasn't ready even at 4:30 pm. (Even though it was pouring and there was a tornado watch.) The so called manager ignored us when we walked in, and was on the...

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2Thank Lisa P

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 6,604 - ₹ 10,893 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Arboretum staff and other travellers.
1 question
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Questions? Get answers from Extended Stay America - Austin - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“opt for non smoking if available”
  • Room on arrival
 of 5 bubbles SimonM438, 23 Aug 2016 | Read review
“Always request a room away from the elevator.”
 of 5 bubbles umairk07, 4 Apr 2016 | Read review
“Ask for a room on the right side if the hotel facing the apartment complex.”
  • bed
  • set up
  • kitchen in room
  • bed
  • bathroom
  • couch next to door
 of 5 bubbles NewDeep, 15 Feb 2016 | Read review
“we were on the first floor of 3 floors and never heard noise above us and we were there on the weekend.”
 of 5 bubbles 143cst, 12 Jul 2015 | Read review
“Haven't stayed here enough to know.”
 of 5 bubbles dmartininhutto, 17 Jun 2015 | Read review
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