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DoubleTree by Hilton Austin - University Area

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DoubleTree by Hilton Austin - University Area
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896 Reviews from our TripAdvisor Community

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Showing 882: English reviews
Start your review of DoubleTree by Hilton Austin - University Area
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Reviewed yesterday NEW

Horrible experience with this hotel and the man at the front desk. Booked the room two weeks in advance for SXSW weekend, received a confirmation email and applied my Hilton Honor's member points. Arrived at 7:15pm to check in (I was guaranteed late check in on my confirmation), and they said they did not have my room. They SOLD my...

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Helpful?
Thank Kathryn M
Ipswich, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 13 December 2016

The hotel was lovely , very clean and comfortable. The staff are so friendly and helpful . A special mention for Bill and Aggie helping two Brits around Austin ! It is slightly out of town which is fine for walking around during that day but we used cabs at night. Gym was fine and we didn't use the pool...

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Helpful?
Thank JanieC50
About Hotel's Favourite Review
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued guest, We are please to hear about your wonderful experience at our hotel and that Bill and Aggie were able to assist you in providing exceptional service. We look forward to welcoming you back to our hotel in the near future. -The Doubletree Team

Pensacola, United States
Reviewed 2 days ago NEW

This facility had well designed rooms and I opened the door with my cell phone. The process was easy and convenient. The staff was very helpful and professional and I would definitely revisit this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Donnie F
Dallas, Texas
Reviewed 2 days ago NEWvia mobile

We did a recent weekend stay during SxSWn music festival. The hotel is close to downtown, festival and 6th St but not down in the fray. It is really close to the capital, university of Texas and very close to the UT baseball stadium and we walked over and caught a game. It's an older property but the rooms have...

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Helpful?
Thank kelvan m
United States
Reviewed 3 days ago NEW

Even though we paid 10.00 a night for parking, there was no security and no cameras. We did have a theft of our school vehicle. The staff did their best to help us, but nothing came of the investigation.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank leet998
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, We apologize about your vehicle getting broken into while on our property. If you want to discuss this further with our management team, please contact our hotel and ask to speak to the manager on duty. -The Doubletree Team

Denton, Texas, United States
Reviewed 4 days ago NEW

We stayed here because I had to attend a meeting at the Texas Capitol. Friendly staff upon arrival, nice rooms, and a great location. You do have to pay for parking in their lot though, so prepare for that but it's only $15.

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Helpful?
Thank James S
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on trip advisor. As you have mentioned, our staff are very friend and our newly renovated rooms look fresh and welcoming. Our staff takes great pride in providing wonderful service to all of our guests weather it is welcoming them into our hotel with a warm walnut...

Reviewed 5 days ago NEWvia mobile

I am completely floored at my last night's experience at this location. I am asleep in my room with my wife and we here at loud noise. We jump up to see that there is someone attempting to enter our room and the only thing keeping them out is the top latch. Apparently, this stranger was assigned a room key...

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Helpful?
Thank Jeigh J
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, We are sorry to hear about your experience at our property. I assure you, this is not the normal experience our guests have. When you have a moment, can you please contact our hotel directly and ask to speak to the manager on duty. We would like an opportunity to hear more about your experience and do...

Baltimore, Maryland
Reviewed 5 days ago NEW

I stayed at this hotel for 1 night on a solo trip. The hotel is located just off the highway, near the university. There is a cemetery and neighborhood next to the hotel, and it felt like a safe area. As Hilton Diamond, I was upgraded to the 6th floor. Sadly, I didn’t check the layout of the building and...

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Helpful?
Thank Goosebump6
ericchen2, General Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for completing an online review! We appreciate your feedback and are pleased to hear that our staff members were friendly and ensured you were well taken care of. We hope that we will have another opportunity to be your hotel of choice again in future. Thank you for staying with us! Eric Chen

San Rafael, California
Reviewed 1 week ago

Our swim team from California reserved a block of rooms here for a big swim meet because the hotel is close to the UT pool. Unfortunately, the pool got closed down and the venue was changed to San Antonio. When our team asked to switch to another Doubletree in San Antonio or any other Hilton brand hotel, the sales manager...

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Helpful?
Thank ncovelo
Brad P, Manager at DoubleTree by Hilton Austin - University Area, responded to this review

Dear Valued Guest, I appreciate your feedback during your stay with us, this was an unfortunate situation for all parties. When you have a moment, please call the hotel and ask for the Manager on Duty to discuss the situation further. Your opinion is very valuable to our management staff and we look forward to speaking to you. -Doubletree Team

Brownwood, United States
Reviewed 2 weeks ago

This hotel was close to 6th street and was worth the stay. The bar was great and the rooms were conformable. The cookies well worth buying a tin of them. Will stay with them again in the future. Thanks for great stay to staff.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank ryanbO7629LS
Jenny L, Director of Sales at DoubleTree by Hilton Austin - University Area, responded to this review

Thank you for the 5 star review! I am excited that we exceeded your expectations. I will definitely share your feedback with our team. We look forward to hosting your stay again. Jenny Liang

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel Austin - University Area provides a homelike warmth, less than a mile from downtown Austin. Our hotel is across the street from the University of Texas and the Frank Erwin Center. The most centrally located hotel in Austin, we're only four blocks from the Texas State Capitol and within easy reach of many Austin attractions. ... more   less 

Additional Information about DoubleTree by Hilton Austin - University Area

Address: 1617 N Interstate 35, Austin, TX 78702-1005
Region: United States > Texas > Austin > East Austin
Price Range: ₹ 10,327 - ₹ 22,157 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Austin - University Area 3.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Doubletree Austin - University Area Hotel Austin
Doubletree Hotel Austin
Doubletree University Area
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Austin - University Area staff and other travellers.
4 questions
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Questions? Get answers from DoubleTree by Hilton Austin - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you need to pay for parking”
 of 5 bubbles jamessJ9224MC, 20 Mar 2017 | Read review
“Lower numbered rooms are closer to the highway, high even numbered rooms face the cemetery.”
 of 5 bubbles Goosebump6, 19 Mar 2017 | Read review
“Get a room not facing the I-35 so it will not be so loud when you are trying to sleep.”
 of 5 bubbles ncovelo, 13 Mar 2017 | Read review
“Ask for one not facing I-35”
 of 5 bubbles kinwafu, 26 Feb 2017 | Read review
“High room with a view to the west (city)”
 of 5 bubbles MarkV709, 16 Nov 2016 | Read review
5 of 5