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Embassy Suites by Hilton Austin Arboretum

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Embassy Suites by Hilton Austin Arboretum
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801 Reviews from our TripAdvisor Community

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Showing 793: English reviews
Nashville, Tennessee
Reviewed 2 days ago NEW

Good location off Research Boulevard near restaurants and shopping. Fast, friendly, efficient check-in. Room was very spacious ... living room with tv, desk, sofa, chair, kitchenette (sofa & chair were a bit worn, but I didn't use them anyway). Separate bedroom with tv, desk, and very comfortable bed & pillows. Bathroom was small, but clean and functional. Shower has a...

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Helpful?
Thank 1TNtraveler
Austin, United States
Reviewed 3 days ago NEW

The bathroom was not properly cleaned. Hair in the tub. If location is a contributing factor for you, there are several other hotels in the area. Although the reception staff were helpful, they do not make up for the lack of cleanliness in the room.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sandradQ9180XI
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

sandradQ9180XI, Thank you for your review. I am very sorry about the cleanliness of your bathroom. I reviewed your comments with our Executive Housekeeper. She will ensure that she reviews with her team and that her inspectors are paying extra attention to bathrooms. I appreciate your recognizing the service of our Front Desk team and do hope that you will...

Leander, United States
Reviewed 4 days ago NEW

We visited this hotel for my daughter's 11th birthday, with 3 of her friends. It was such a hit. They loved swimming in January! The room was so nice, and the made-to-order breakfast was a huge hit. The staff were so kind and accommodating.

Review collected in partnership with Embassy Suites Hotels
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Thank D8959TTcarola
Keller, Texas
Reviewed 1 week ago

Great family or business hotel! We came as a group (50 people roughly). The staff did an exceptional job in catering to our every need. From the booking process to the front desk staff to the wait staff and bar tenders, this location makes it easy! Everyone was friendly and even catered to our kids repeated requests to feed the...

Review collected in partnership with Embassy Suites Hotels
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Thank David E
Cardiff, United Kingdom
Reviewed 1 week ago

This is exactly what I would expect from a mid-priced hotel in the United States. It was my second visit to the Embassy Suites and after resolving the issue with the chest of draws that looked like it had been attacked by a crazed man with an axe, my room was changed and the stay was very comfortable. The shower...

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Helpful?
2Thank oliverrsmith
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

oliverrsmith, Thank you very much for your review of our hotel. Our goal is to provide an exceptional experience as the cleanest and friendliest hotel in Austin. I am sorry that we fell short on that goal in regards to your stay. Butch and Sundance, our Muted Royal Swans are members of our family and our team takes great pride...

Richmond, Texas, United States
Reviewed 1 week ago

Embassy Suites Arboretum is my favorite hotel in Austin! Comfortable accommodations, a great breakfast and complimentary "happy hour" each evening with drinks and snacks. The hotel is clean and the staff very accommodating.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carol M
Dallas, United States
Reviewed 1 week ago

I've been staying at this hotel for the past 5 years or so for business. The staff are efficient and very friendly. The rooms are always clean and comfortable so I never hesitate to book; in fact, I won't stay anywhere else in Austin! I recently stayed for a personal trip because the value is superior to any other hotels...

Review collected in partnership with Embassy Suites Hotels
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Thank Erin V
Boston, Massachusetts
Reviewed 2 weeks ago

Pros: the included breakfast was very good - much better than most hotels. Food was fresh and high quality, and there was lots of it. Location is great - right in Arboretum area. Very easy to find, and lots of parking Cons: Considerable! The rooms were very dated and run down. The pull out sofa was ancient and uncomfortable. The...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bree B
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Bree. Thank you for your review. While I am pleased that you enjoyed breakfast I am osrry the rest of your experience was not up to our normal standards. We reviewed your comments at our last staff meeting and I am confident our Department Heads will be addressing your concerns. We hope you will choose to give us another opportunity...

Memphis, Tennessee
Reviewed 2 weeks ago via mobile

We went here for New Year's Eve we stayed December 30, 16 to January 2, 17 and I have to say this is one of our best stays anywhere yet! We stayed on the 6th floor suites room Was clean and well kept each day! I think the staff is by far the best staff! From the bartender to the...

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Thank jhowar32
San Antonio, Texas, United States
Reviewed 2 weeks ago

The lines for breakfast were extremely long and they only had one cook. We got to the line it was 9:30, we waited 30 minutes and finally got out of line. So we thought we would instead take advantage of the previously prepared items and they were out of bacon, sausage, bread and bagels. When I asked if they were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ruben C
Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum, responded to this review

Ruben C, Thank you for your review. I am very sorry that you did not have a good breakfast experience. We did not do our job properly in communicating to our Breakfast Team the large number of same day reservations that we received on Friday. This is my responsibility and I am sorry that I dropped the ball and it...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft. ... more   less 

Additional Information about Embassy Suites by Hilton Austin Arboretum

Address: 9505 Stonelake Blvd, Austin, TX 78759-6532
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 10,960 - ₹ 22,396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Austin Arboretum 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Travelocity so you can book your Embassy Suites by Hilton Austin Arboretum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Austin
Embassy Suites Austin
Arboretum Austin Embassy Suites
Austin Embassy Suites
Hotel Style:
#26 Family Hotel in Austin
#28 Business Hotel in Austin
#31 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Austin Arboretum staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Austin Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“6th floor rooms near the elevator”
 of 5 bubbles RobertSummers, 11 Dec 2016 | Read review
“Great breakfast”
 of 5 bubbles 1ICECREAM1, 24 Oct 2016 | Read review
“The corner rooms are huge, but any room at a Embassy Suites is nice.”
 of 5 bubbles okieroper, 30 Sep 2016 | Read review
“Located a few miles from 2 shopping centers, dozens of restaurants within walking distance.”
 of 5 bubbles 12sandyp, 24 Sep 2016 | Read review
“spin a roulette wheel and hope you don't land on 320”
  • Water Damage
 of 5 bubbles texas_forrest, 2 Aug 2016 | Read review
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