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Homewood Suites by Hilton Austin-Arboretum / NW

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#9 of 200 Hotels in Austin
Certificate of Excellence
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Homewood Suites by Hilton Austin-Arboretum \/ NW
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683 Reviews from our TripAdvisor Community

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Showing 672: English reviews
1 review
Reviewed 2 days ago NEW

I love ALL Homewood Suites! I often stay with my 20-year old son and 12-year old daughter. If I can get a 1-bedroom suite with 2 beds, perfect. If there are only king beds left, then my daughter and I will share the king, and my son likes to take the sleeper sofa. The kitchen is always fully equipped so... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Barbara W
New York City, New York
1 review
Reviewed 4 days ago NEW

This the second time I stayed at this place. Everything was excellent except for complimentary internet that sucks and tv did not had any guide. Heating/AC control is not automatic or I was not able to understand it. But i didn't had problem with that.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 730salmanm
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy 730salmanm! Thank you so much for sharing your feedback on Trip Advisor! I am glad you came back to stay with us. I am sorry to hear that the wifi in your room didn't meet your needs, and you had difficulty with the AC unit in your room. Please let us know the next time you come into town.... More 

Corpus Christi, Texas
1 review
Reviewed 1 week ago

Overall everything was great. Jason the manager on duty was an excellent host. The lady serving the breakfast every morning (Ms Octavia) was superb. She asked everyone in the breakfast area if they need anything before closing the counter. That was not seen by us before. Thanks for employing people like Jason and Octavia. Thanks again.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 450harishs
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings 450harishs! Thank you so much for sharing your "Great place to stay" review on Trip Advisor! I am happy to read that you were able to enjoy our breakfast, and that myself and Octavia provided service that you've never seen before. 450harishs, if you have any questions or would like assistance booking future reservations please don't hesitate to contact... More 

1 review
Reviewed 2 weeks ago

I had never stayed in a homewood suites before and this experience exceeded my expectations. The beds were extremely comfortable and I had a wonderful time the 2 nights I stayed there. Front desk was outstanding and breakfast was good for being complimentary. I will highly recommend this hotel for future visits to Austin.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Stephani E
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Stephani E, Thank you so much for sharing about your positive experience on Trip Advisor! I am happy to hear that we were able to exceed your expectations and you enjoyed our super duper comfy beds! We appreciate that you'll recommend us to your friends, and that you'll come back to stay with us next time you are in... More 

Houston, Texas
1 review
Reviewed 2 weeks ago

The stay was great from start to finish. The front desk staff was very welcoming and the breakfast staff were also very polite and helpful. The rooms were clean. Overall it was a great stay from start to finish.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank X9236XDjesssica
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hey There X9236XDjesssica! Thank you so much for taking the time to fill out a review on Tripadvisor. We strive to deliver exceptional customer service and I am so happy to hear that we exceeded your expectations from our welcoming staff, to breakfast, to our clean and spacious rooms. I'm glad you recognize our consistency from start to finish. X9236XDjesssica,... More 

Lexington, Kentucky
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

The common areas of the hotel are well-maintained and the staff are friendly and helpful. I was disappointed with the room. We had a suite with 2 queen beds. The living room area and kitchen were nice and roomy, even though the quality of the furnishings was not what I would expect in a Hilton property. The bedroom and bath... More 

Helpful?
Thank SGT99
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings SGT99! Thank you so much for sharing about your experience while staying here with us. I am happy to hear that you found our hotel well-maintained and the helpfulness of our staff exceeded your expectations. I do want to apologize for your suite not meeting the expectations you had. As you said, we maintain our hotel very well and... More 

A TripAdvisor Member
Reviewed 3 weeks ago via mobile

I stayed here for a few days while on a business trip. I received great customer service from the moment I checked in. The rooms were clean and spacious. The breakfast offered in the mornings was great and had several options. I am sure I will stay here again. My only recommendation would be to improve the lighting around the... More 

Helpful?
Thank A TripAdvisor Member
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy! Thank you so much for sharing about your experience while staying here with us. I am happy to hear that our rooms were clean and spacious and met all of your needs. Thank you for recognizing our above and beyond customer service, and I'm glad you will stay with us again. Thank you for your suggestion for better lighting... More 

Bengaluru, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

1. Had booked a twin room, but was sent to a queen/king room because the front desk person thought that the room given to me was indeed a "twin". Later was moved to a twin room, but it was in ground floor right next to main entrance with ZERO privacy. 2. The front desk person made faces and some not... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank RamPrasad M
Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear RamPrasad M, Thank you so much for taking the time to fill out a review on Tripadvisor. We strive to deliver exceptional customer service and have fallen short on this occasion. I have addressed your comments with my team in order to ensure that these instances do not occur again. We will be sure to take your recommendations on... More 

Arlington, Texas
1 review
Reviewed 3 weeks ago

My business trip was complimented by the perfect hotel. The serice, staff, and breakfast were all wonderful. Great place to stay and the location was perfect to avoid traffic to my office. I will definitely stay again on my next trip to Austin.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Twynia F
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy Twynia F, Thank you for sharing your positive feedback on Trip Advisor! I am so happy to hear that you had a "perfect" hotel experience with us. I'm glad you took full advantage of our delicious breakfast, and convenience to your office. Twynia F, if you have any questions or would like assistance booking future reservations please don't hesitate... More 

Texas
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 weeks ago

We stayed here while we were in town for the USGP. We had stayed here before and were impressed, and this 2nd visit was equally impressive. We felt welcome from the moment we arrived. Every inch of the property, inside and outside, was spotless. It was nice to have a fully equipped kitchen at our disposal since we stayed here... More 

Helpful?
Thank Cruz828
Jason A, Assistant General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Cruz828! Thank you so much for sharing your positive feedback about your stay with us! I am so happy to read that you continually choose to stay with us every time you come to Austin. Sorry to hear you didn't make it down for our breakfast, however I am glad that you took full advantage of cooking in our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 

Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd., Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: ₹ 8,276 - ₹ 17,919 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Travelocity and Odigeo so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Austin
Hilton Austin
Austin Hilton
Austin Homewood Suites
Homewood Suites Austin Arboretum
Hotel Style:
#6 Business Hotel in Austin
#7 Family Hotel in Austin
#37 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and other travellers.
3 questions
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Questions? Get answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king size suites are spacious and roomy!”
 of 5 bubbles Cruz828, 2 Nov 2016 | Read review
“Ask for a room with a view.”
 of 5 bubbles kimf261, 1 Nov 2016 | Read review
“I loved my room on the first floor, but I think they are all good according to our family members.”
 of 5 bubbles donnasZ6097TQ, 26 Sep 2016 | Read review
“Stayed there twice, once two double bed suite and once a king suite. Both rooms did not disappoint”
 of 5 bubbles Cet807, 16 Jul 2016 | Read review
“I prefer the higher floors for less noise.”
 of 5 bubbles RitaClaar, 14 Jul 2016 | Read review
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