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All reviewsaustin airportben white blvdwaffle housean early flightthe shuttle driverthe hotel is cleanroad noisefresh fruitwould stay againgreat stayking roomfront desk stafffree breakfastclose to downtownlqdennysbergstrom
I had a reservation at the La Quinta Austin Southwest at Mopac for 1 night. When I arrived late and night and so tired I was told due to my reservation being "lost/canceled" (not by me) they would not accommodate me because they were full...More
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Austin AirportResponded 9 December 2017
Dear Valued Guest,
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered. If you would like to discuss further, please reach out to us at LQCustomerCare@lqreviews.com....More
We always choose to stay at La Quinta when needing a room near an airport, or traveling across country. They are always consistent in Service and Quaility. There is usually a restaurant we can walk to for dinner, and they have a sufficient breakfast in...More
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Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Austin AirportResponded 1 October 2017
Thanks for your wonderful review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels.
Diana - LQ Customer Care
It started off not so good, I checked in about 1 hour early and my room was not ready and I was told that I would be called when the room was ready. However, after returning from dinner the new front desk person did not...More
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Austin AirportResponded 19 November 2017
Dear Valued Guest,
Although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with management so that corrections...More
This place is being remodeled, so just put up with it for a few more weeks and it will be pretty decent. Excellent staff-on of the best I've encountered. Rooms are decent size. My only complaint is that my TV was rather small (it might...More
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Austin AirportResponded 11 November 2017
Dear Valued Guest,
We appreciate the positive rating and informative review! Your thoughtful comments will assist our management team as well as our future guests. As always, we thank you for choosing La Quinta and hope to continue having you as our guest for many...More
The hotel is going through renovations right now and they make you go through the construction zone to get to your rooms. Its a saftey hazard. If you go down the hallway the wrong way, you are at a deadend. Also I book the hotell...More
Thank Tammy T
Response from LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Austin AirportResponded 7 November 2017
Thank you for your candid feedback. We are very sorry to hear that our hotel and service was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you...More
Response from Michael W | Property representative |
We are happy to provide our airport shuttle for guests arriving and departing from Austin Bergstrom. Service begins at 4 AM and ends at 1 AM. Departures are scheduled on the hour and half-hour in the morning. You can... More
We are happy to provide our airport shuttle for guests arriving and departing from Austin Bergstrom. Service begins at 4 AM and ends at 1 AM. Departures are scheduled on the hour and half-hour in the morning. You can register for your preferred time with our front desk. For arrivals, after you retrieve your luggage please call our front desk and they will send a shuttle for you.