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Residence Inn Austin Northwest/Arboretum

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Traveller (25)
Room & Suite (34)
Dining (7)
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Overview
  • Excellent52%
  • Very good32%
  • Average9%
  • Poor5%
  • Terrible2%
Travellers talk about
“whole foods”(19 reviews)
“sports court”(3 reviews)
“front desk”(33 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Additional information
Offers from Residence Inn Austin Northwest/Arboretum
Special Offer: Member Rates
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Offers from Residence Inn Austin Northwest/Arboretum
Special Offer: Member Rates
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
There are newer reviews for Residence Inn Austin Northwest/Arboretum
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Traveller rating
115
72
20
12
6
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115
72
20
12
6
Show reviews that mention
All reviewswhole foodssports courtfront deskfull kitchenlong term stayone bedroom suitethe entire staffgreat place to staybreakfast areabusiness tripan extended stayhousekeeping staffup to dateliving arearooms are spaciouslocation is greathome away from home
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31 - 35 of 225 reviews
Reviewed 8 September 2017

This hotel is good for extended stay and have very good staff. Area of this hotel is also quite and you can find many stores near by as well like Best buy, Whole food market etc. They offer breakfast, good Wifi and Evening snacks. In...More

Thank nitishkakkar
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 11 September 2017

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

Reviewed 1 September 2017

As I platinum member, I can compare this location to others. The breakfast, just ridiculous even for Residence.. Service friendly as at all Marriott hotels, but really not as professional as expected. Cleaness in the hotel also not as expected.More

Thank MarkM927
Management response:Responded 2 September 2017

Thank you for taking the time to provide feedback in regards to your recent stay. As a valued guest, we see that there is room for improvement based on your feedback and we also noticed that there were several missed opportunities. Please accept our apology...More

Reviewed 31 August 2017

My experience was great. The room was nice and the staf were very nice too! I visited Austin for a few days for a training and I could rest very good there. The breakfast was really good and the cleaning too.More

Thank Guido P
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 5 September 2017

Guido, Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant...More

Reviewed 31 August 2017

I travel to Austin 4-5 times per month and I ALWAYS stay at this hotel. The location is great; the hotel itself is bright, new, clean, and very comfortable; and they provide a full complimentary breakfast each morning (no make-em-yourself waffles and stale cinnamon rolls)....More

Thank Dave S
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 5 September 2017

Dave, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our staff for the level of service they provided you. I'm...More

Reviewed 29 August 2017

I spend the majority of my life living in hotels (Marriotts) for work. I find most of them have many things in common; nice accommodations, friendly(enough) staff, helpful management, etc etc. However, the staff at this particular location is excellent. I stayed at this hotel...More

Thank KEH19
Response from General M, General Manager at Residence Inn Austin Northwest/ArboretumResponded 31 August 2017

KEH19, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 116 - US$ 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Family Hotel in Austin
#50 Business Hotel in Austin
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 116 - US$ 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Family Hotel in Austin
#50 Business Hotel in Austin
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
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Traveller (25)
Room & Suite (34)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Barbara B
11 June 2018|
AnswerShow all 2 answers
Response from radar1026 | Reviewed this property |
Not positive, but I think it is $50.
0
Votes
Room Tips
"Corner room"
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"rooms on the first floor have no daylight. They're like bat caves."
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"Stay on the top floors, that way you never have an elephant walking above you!"
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"Thoroughly enjoy the suites; great to have coffee, refrigerator, etc."
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