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4.0
#12 of 64 hotels in Arlington
Location
Cleanliness
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Value
Hilton Arlington hotel is located between Dallas and Fort Worth in Arlington's entertainment and business district, minutes from Cowboys Stadium, Rangers Ballpark, Arlington Convention Center, Six Flags® Over Texas, and the Arlington campus of the University of Texas. We offer complimentary shuttle service to and from DFW airport, and within a three-mile radius of the hotel as well as 11,000 sq. ft. of event space. Dine at our on-site restaurant Conrad's or sip a chilled beverage at September's.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Just returned from a 3 night trip. Digital check in was down, as was room charges all day Friday and most of Saturday. Room was an end room. Seemed very large and very dated. Worn furniture but clean. Except for the dust on everything. Even after 2 house cleaning refreshes. Bathroom was small but survivable. Property is very old, shows it age. Pool deck is crumbling. See photos. Staff was fantastic. Brandon and front desk was nice, and professional and courteous via the Hilton App and in person. Some bumps in the road due to the systems being down and not getting my Diamond breakfast and food and beverage comps but over all good. Restaurant First staff was also very nice, though the, what Diamond should have had for free, was very poor they were cool. The Excutive lounge is worthless. Not restocked. Lucky to find a granola bar, cold old coffee. That's it. Soda was limited. No snacks during multiple visits. Never saw a person inside. Just close it.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonArlingtonTXGM, General Manager at Hilton Arlington
Responded 27 Jul 2023
Thank you for the review, Johnny! We love sharing our excellent service with each person who walks through our door. It's team members like Brandon who ensure our guests are getting the best level of service. It's also amazing you appreciated our spacious and comfortable accommodations. That's what we like to see! However, we regret that your stay with us was anything less than perfect. We apologize that some parts of your room weren't refreshed properly and that the condition of our hotel did not meet your expectations. We care deeply about the satisfaction of our guests and are saddened to hear that our restaurant and executive lounge experience fell short of your expectations as well. Please be assured that this is not the standard we aspire to. We've shared your concerns with the appropriate members of our team so that we may improve moving forward We can't wait until your next visit so we can share our high-caliber service with you. Have a beautiful day!
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The gym has broken equipment and no air conditioning. The elevators were loud and one had to be shut down . Tile in elevators was cracked . Wallpaper in bathroom peeling. Hot water was off for almost 2 days - not hotel’s fault. Lots of unmasked people. The wifi ( paid extra for the high speed) repeatedly kicked me off and I was charged twice for one day . The only saving Grace was great staff in the restaurant and front desk. The location was also good and convenient for our needs, but actually the overall state of the hotel was not worthy of what I thought the Hilton brand would deliver.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2021
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Discover01741978780, General Manager at Hilton Arlington
Responded 30 Sept 2021
Thank you for sharing your feedback, Sara R. We're glad to hear you enjoyed our friendly staff. We truly value your feedback and we'll address your concerns with our accommodations with the appropriate members of our team so we may improve for the future. We look forward to hosting you again next time you're in town. Thank you for taking the time to share, have a great day.
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Upon arrival we were assigned room 409. My usual routine is to pull back the covers to inspect the sheets and spray bedding with Lysol. When I pulled the covers back there were potato chip crumbs in the bed and the floor appeared dirty. I went down to the front desk and spoke with Leah the hotel front desk staff. She immediately assigned us to an executive king suite. This room was a lot bigger and cleaner. The hotel itself is in need of a renovation. The wallpaper was pealing from the walls in the bathroom, the toilet was placed at a slight diagonal in the very small bathroom which is not big enough for two people to occupy at the same time. This hotel needs to step is up because the location is great if you plan to visit Six Flags, ATT Stadium or the Texas Rangers. The hotel staff is excellent and very attentive to your needs. The shuttle drivers were very friendly and did not require you to wait long periods of time for pick up. This is not my first time at a Hilton as we are Hilton Honors members, but this one is was by far the worse one I’ve stayed in. Please give this hotel the upgrades it so badly needs.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonArlingtonTXGM, General Manager at Hilton Arlington
Responded 26 Nov 2023
Towanna, thank you for taking the time to share your experiences with us. We regret that your first room did not meet our typical cleanliness standards, and are glad to hear that Leah was able to promptly assist with a better accommodation. As we strive for excellence, it's evident from your feedback that certain areas need our attention, particularly the decor and restroom fixtures. On a brighter note, we appreciate your compliments about our team's attentiveness and the convenient shuttle service. Feedback from loyal Hilton Honors members like you is invaluable in highlighting matters that need our immediate attention. Please be assured our management is carefully considering your input about necessary upgrades. Despite the drawbacks you experienced, we hope to have another opportunity to serve you in the future, possibly in a freshly modernized setting.
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Great rates. Attentive and professional staff. Comfy bed. Strong shower water pressure and stable hot water temperature. Bartender was friendly. Good stay. This was priced around $125 which allowed me the full Hilton experience at Hampton Inn prices. Good stuff.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2020
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is fine for business. The walls are very thin and doors heavy and slam loudly, per most Hiltons. The lightbulbs are horrible, blue-tinted bulbs in the rooms, which mean the rooms are very dark and seem like a cheap motel. For that reason, I wouldn't stay there again. Depressing.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: March 2020
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here twice for a total of two weeks in May/June. Have stayed here before and was prepared for the worst. Lived up to that expectation for sure. Used the app to checkin as the last time I was at this hotel the front desk was useless. I did manage to snag a suite on one of the stays, however that doesn't mean much. This is a tired and worn down property. The blue sueded furniture in the room has arms that are brown from years of use. Plenty of stains on them too. Televisions are slow to respond to the remote and sometimes have blown out speakers. Each floor does not have a working ice maker, so be prepared to either go up or down a floor(s). I awoke one night at 3 am to the lovely smell of weed being smoked in the hallway. The neighborhood where this hotel is located isn't the greatest anymore either. They do have a security person watching the parking lot all night, however I still did not feel 100% safe parking my car there. It is free though. Speaking of complimentary a year ago I could use my Hilton Diamond status for a free made to order breakfast in First restaurant on the first floor, now the food is a crummy buffet for twice as much money so you're $15 food and beverage credit will only cover half ($30). It is the equivalent of a low end Hampton Inn. It does have an executive lounge, which it seems like is a dying breed among Hilton properties these days, so there is that positive I guess.
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Date of stay: June 2023
Value
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Trip type: Travelled on business
Room Tip:Â If you're looking for a four star hotel experience I would stay elsewhere because this isn't it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonArlingtonTXGM, General Manager at Hilton Arlington
Responded 1 Aug 2023
MasterWilliamD, we're sorry to hear you did not have the experience you were hoping for during your stay. We understand you had some concerns about in-room amenities and features of the property, and it's unfortunate that these aspects fell short of your expectations. Please know your feedback is valuable and it will be taken on board to identify areas of potential improvement. Regarding your remarks about the neighborhood and security, rest assured that safety of our guests remains our top priority. We have comprehensive measures in place to ensure peace of mind for all who visit us. As for the noted changes in breakfast and the executive lounge, this feedback provides insights for us to assess and better streamline our offerings in the future. The importance of providing quality and value for our loyal guests, like yourself, is something we take seriously. We hope to have the opportunity to assure you of our commitment to your comfort and satisfaction in the future.
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I don't write a lot of reviews anymore but felt I needed to say a few words about a quick business trip to Arlington.
I stayed at the Arlington HIlton one night on 12 Aug 21. I made a quick reservation on the road from my Hilton app. When I arrived at the hotel I found out I had done something wrong and the reservation had not been made.
I had been on the road for several hours and I was annoyed that the reservation had fallen through. Reservations quickly helped me get the junior suite I thought I had booked and made me feel comfortable instead of just foolish.
The room was excellent with a very comfortable bed and an excellent view. The AC unit worked well and had not been locked so that you could not cool the room. Since it was nearly 100 outside, a cool room is certainly a pleasure.
Dinner on site was very good with multiple choices that I was interested in. I had blackened shrimp tacos and they were very good.
I had espresso in the members lound early and then breakfast in the adjoining breakfast room. The avocado toast was a delight.
All in all, this hotel turned out to be everything a Hilton should be. Staff were very courteous and helpful. The physical plant is beautiful. The furnishings were comfortable. The food and service were great. I had a delightful stay and can recommend this property if you are ever in the Dallas / Fort Worth area.
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Date of stay: August 2021
Value
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Trip type: Travelled on business
Room Tip:Â I was in a junior suite and it was excellent.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Discover01741978780, General Manager at Hilton Arlington
Responded 24 Aug 2021
Thank you for taking the time to leave this wonderful review! We're thrilled to know you enjoyed your stay at Hilton so much! We strive for excellence so we're pleased to hear you appreciated not only our check-in process and comfortable rooms, but also our friendly and helpful staff! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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Hotel staff was polite and very accommodating. Also the rooms were clean and hotel offered food and drinks. Sanitizer stations were full and staff were wearing mask. I would def book again. Lots of food options
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I reserved two rooms & paid in advance. When we checked in, the desk clerk advised we had $30 per room credit that we could use on snacks, meals, etc. I asked if we could use in the hotel's restaurant/bar that night and she said we could. The local television channels were not being received in the rooms the night we arrived (11/24/2022) due to problems with the hotel's provider, so the man in the other room & I went down to the restaurant to eat & watch the football game while our wives were shopping. I asked again if the room credit was good to use for the meal and the desk clerk said it was. We spent less than $30 for each of the meals & had the charges applied to the rooms, we told the restaurant waiter that we were using our available room credits. The next night, the same desk clerk reminded our family group that we had $30 credit per room to use; I told her that we had used the credits to purchase a couple of meals at the hotel restaurant and she advised she would ensure we received the room credits. The next morning I was emailed the room receipts and was surprised to find the hotel had charged my credit card for the two meals. Thinking there had been a mistake, I went to the front desk to have it corrected. Two of the desk clerks deferred to a third person, a woman I think may have been the lead worker. She told me I had been told wrong by the hotel's night clerk; after further discussion, she said that I could only receive one $30 credit, no matter how many rooms I had reserved. She became very condescending and rude. She said "for future reference you should know that you will get only one room credit, even if you book more than one room." I would rather think that I could believe what the Hilton Hotel clerk tells me when I check in and depend on that information. She finally said they would credit my account; I asked for a paper copy of my hotel receipt as proof and she refused to give me a paper receipt. More than 24 hours later, I've still not received the promised credit & I don't believe I will. If we had never been told we had been given $30 credit for each of the two rooms, we would have still ate the meals and there would be no question on paying the bill. At this point, however, I am extremely irritated by how I was treated the morning of 11/27/2022 when I checked out. I'm a retired engineer/manager and have much experience dealing with the public: I assure you that the young woman I dealt with needs customer service/ public relations training!!
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Date of stay: November 2022
Value
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Room Tip:Â Hotel guests should not rely on information the desk clerks give as being true.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room 1103 does not need to be rented out. The plumbing is terrible. The only thing that saved us from asking for a new room was the connecting room we had available to us. The toilet in 1103 barely flushed. The handle had to be held for 10 full seconds straight. The sink and bathtub both clogged when water was barley ran. There is no way I would shower in that bathroom. There was mint green toothpaste on the bathroom wall, and the baseboard wasn't attached to the wall, just lying on the ground. The gross chairs and dirty walls were also nice to look at. To charge over $300 a night was ridiculous. The location of this hotel was great for when we went to a concert at the new baseball stadium and the proximity to food was great. The AC also worked well in our room. With that said, the bathroom was so gross, I have NO idea how they can rent this room out.
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Date of stay: October 2022
Value
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Room Tip:Â DO NOT Let the hotel put you in room 1103
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Discover01741978780, General Manager at Hilton Arlington
Responded 12 Oct 2022
We appreciate your feedback, SlL2673MX. While we're glad you appreciated our convenient location and temperature control system, it's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness and the condition of your accommodations didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our management team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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There are more places to choose from in the Arlington area.
PRICE RANGE
₹12,844 - ₹18,553 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton arlington hotel arlington, hilton hotel arlington, arlington hilton hotel
LOCATION
United StatesTexasArlington
NUMBER OF ROOMS
308
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
