We stayed here last weekend for the Cowboy game. The front desk was absolutely clueless about events, restaurants and transportation to game!!! There was only one ☝️ elevator working ! Not great when the game had over 90k in attendance! The hotel management did a horrible job preparing and staffing for an event they knew about plenty in advance! I do want to give a shout out to the bar staff ! They worked their butts off ! Only two bartenders and a food runner. There was a packed bar and I line off 20 people ordering food and drinks for over 3 hours after the game! I understand the hardships of hiring and keeping staff due to covid 💯 - but I saw several managers just standing around watching Monday night football doing absolutely nothing to help!
Covid still messes with the daily life in the hotel. Some things are not fully open. But, the bar is and the pool is, so what else do you need? Staff worked hard to give you everything you asked for. Free parking, lovely pool, big rooms. Our room was quiet and clean. The pool was huge and on some nights they have family friendly movies projected. Great location.
My whole team has been staying at this hotel for a while before the pandemic and now. We love the location, service, and beautiful ambiance. The club lounge is fantastic. The front desk service is superb. The manager Mr. Marwan is fabulous. Excellent place to stay. Lovely pool and views of the stadiums and six-flags.
My daughter and I stayed at the Sheraton Arlington for a weekend. I noticed throughout our stay that the hotel seemed to be running on a skeleton staff and I was pretty surprised because of the size of the hotel and the fact that it’s a summer weekend. (One staff member at the front desk, one staff member at the bar, etc.) I didn’t really realize the extent of it until we sat down for breakfast in the restaurant on Sunday morning and watched ONE staff member both seat tables, wait tables, and bus tables all alone, all morning. Everyone ate off of the buffet, but if anyone had ordered off of the menu, I wouldn’t have been surprised to see him cooking the food himself, too. Mario did an incredible job. He was efficient, friendly, and attentive. I was so impressed by the way he handled his job. I did not see him rest one time, and I sat in the restaurant for an hour and a half. I hope that management notices this and appreciates what he brings to the organization. I also hope management works to make sure that they are adequately staffed so that Mario has help.…
The good - location. 15 minute walk to Globe Life Field or free shuttle provided by hotel. 30 minutes walk to At & T Stadium or free shuttle. The bad - outdated, dirty hotel. Property has huge potential but either a lack of staffing or caring has left this huge property a dilapidated mess. They don’t clean the rooms daily due to COVID- ridiculous. The bar/restaurant is staffed by one person doing double duty- ridiculous. The tap beer made my wife sick. Even the soda machine dispensed the wrong soda. The ambience here is depressing as is the smell that emanates throughout this entire hotel. I felt like I was admitted to a hospital, not on vacation. They need to do better. Do yourself a favor and go somewhere else - I know I will next time.