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Candlewood Suites - Arlington

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160 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites - Arlington
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Showing 155: English reviews
Reviewed 15 June 2015

No ice machines in the entire hotel! (Atleast this is what staff told us.) We were told that you have to use the ice machine in the freezer in the room, which never did make any ice. The hotel advertises breakfast items in the morning, not so much as a cup of coffee available. The room was clean, but overall...

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Helpful?
Thank Meagan D
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

I apologize that we did not meet your expectations during your stay with us. We work to provide a pleasant stay for all our guests. I will take the information you provided in your review and make sure that our freezers are working properly, as well as make sure that new guests know where the breakfast items are located. Thank...

Arlington, Texas
Reviewed 10 June 2015

I sold my house and stayed at the Candlewood Suites in Arlington for 3 months. This hotel has the most amazing staff. Everyone and I mean everyone from the front desk to housekeeping where fantastic. The property is beautiful, centrally located yet very quite. The in house "free" laundry room is always clean and all the machines work fantastic. If...

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Helpful?
Thank Susan O
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to review your stay! We really enjoyed having you here! You were always so pleasant to all of our team members. We were really sad to see you go. But we are here if you ever need to stay! Thank you again!

Oklahoma City, Oklahoma
Reviewed 8 June 2015 via mobile

We had an overnight in Arlington this weekend and we were very comfortable at this hotel. The room was very clean, the bed was very comfortable and linens were as well. We had a suite with a kitchenette. We didn't use it but it was very clean. The front desk employees were friendly and helpful and they even had a...

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Helpful?
Thank Brandy L
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you very much for taking the time to review our hotel! We are glad you had a great experience during your stay. Please come back and see us when you are in Arlington! Thank you again!

Pueblo, Colorado
Reviewed 2 June 2015

Freda was wonderful at the front desk. She was friendly and gave a good overview of the area. The location is not right next to the road, which means that it can be harder to find, but the major upside is that you are guaranteed a quiet stay. There is a trolley service that takes guests to and from Six...

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Helpful?
Thank MeganH42
Steve S, Front Office Manager at Candlewood Suites - Arlington, responded to this review

Thank you for your kind comments! And for taking the time to review our hotel! I hope that next time you are in Arlington you come back and see us! Thank you again for your review.

Albuquerque, New Mexico
Reviewed 21 May 2015

This hotel had a mishap with the sprinkler system on first floor and was being remediated when we stayed. No pantry or fitness center during remodel. It also smelled. So, ask if remodel has been completed before staying here. It was also very hard to find, but Candlewood Suites usually are.

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Helpful?
Thank Linda S
Steve S, Manager at Candlewood Suites - Arlington, responded to this review

Thank you for taking the time to write a review for our hotel. We find all feedback good feedback, as we take information provided to improve all guest stays. We have completed our remodel since your stay in February. We thank you again for your review!

Chicago, Illinois
Reviewed 14 May 2015

The hotel is located in a good and safe location with easy access to / from highway. Prices were fairly reasonable. Rooms are basic but have good sized bathroom and fully equipped kitchenette within should you need to cook. I stayed 2 nights here. First night was fine. My lower than average rating is largely due to the giant cockroach...

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Helpful?
2Thank HCKM
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are so sorry for your experience! That most definitely should have been handled differently, and for that I apologize. The front desk team is now being retrained on matters such as this. We do hope that you will consider us again in the future. Our hotel has a program in place to prevent a situation like this. Thank you...

Arlington, Texas
Reviewed 5 May 2015

I knew I would be needing a place during the week for an extended period of time, so I scouted the local area and narrowed my options. I even stayed at a different hotel initially at the recommendation of a friend. But that only lasted 1 trip. Since changing to Candlewood Suites Arlington, I have had a great experience. Most...

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Helpful?
1Thank Douglas B
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

Thank you for such kind words! We do hope that each guest has the best experience while being away from home. Thank you! Steve Santoya-Shufeldt General Manager

Reviewed 3 May 2015

Booked this hotel to stay over the weekend ( check in friday and check out sunday) as I was going to visit a friend in Texas. Due to storms and tornado warning, I decided to do not travel friday morning in order to avoid strong storms along the way. When I called the hotel to check my options and try...

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Helpful?
Thank Melissa P
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our...

Reviewed 2 May 2015 via mobile

Was excited to stay at a location so close to Six Flags and Ranger Stadium. That was the extent of the excitement. Not a "hotel feel" by any means....more like a motel. No lobby space or adequate business center. Hallways and rooms smelled like smoke even though they were non smoking rooms. Was checked in by Freda. She was less...

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Helpful?
Thank Ronda S
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

We are sorry to hear that we did not meet your expectations. We strive to provide a great hotel and great customer service. I apologize that we did not follow through with that on your stay. We will use this as a training opportunity, as we do not want other future guests to have the same experience. Thank you for...

Reviewed 2 May 2015

Let's just say that the halls and rooms smell like smoke. You can barely walk down the halls because workers are doing some type of polish to the floor. Freda, the front desk person, needs to work on customer service. She was rude. Over priced in my opinon. I would stay elsewhere next time and suggest you do the same!

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Thank Kansas Volleyba... S
Steve S, General Manager at Candlewood Suites - Arlington, responded to this review

I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Laundry Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Candlewood Suites Arlington is located in the Heart of the Arlington Entertainment, close to the Globe Life Ballpark, Home of the Texas Rangers, AT&T Stadium, Home of the Dallas Cowboys, Arlington Convention Center, Six Flags Over Texas Amusement Park & Hurricane Harbor Waterpark & University of Texas at Arlington. Only 8 miles southwest of the DFW Int'l Airport, the Candlewood Suites Arlington is centrally located between Dallas & Fort Worth with easy access to Interstate 30 & Highway 360. The hotel is in close proximity to Lone Star Park & Verizon Theatre in Grand Prairie, Texas. Nearby Fortune 500 companies: General Motors, Siemens, Bell Helicopter/Textron, American Eurocopter, Safran/Turbomeca USA, Lockheed Martin, Vought Aircraft, American Airlines & L 3 Communications. Candlewood Suites Arlington, an extended stay hotel, offers complimentary high-speed Internet. Each suite has a fully equipped kitchen and full size refrigerator. Work efficiently at your over sized executive desk with two separate phone lines-check email and talk on the phone at the same time. Relax while you enjoy the CD player or VCR/DVD. Borrow your favorites from our free video & CD library. In our Candlewood Cupboard, you can purchase meals, snacks, & sundry items. Pets welcome with a non refundable fee: $15 for the first night, $10 for each subsequent night, not to exceed $150. Up to 2 pets allowed per room, must weigh less than 80 lbs. Pet agreement must be signed at check in. Ask about our shuttle service (Mon-Fri). ... more   less 

Additional Information about Candlewood Suites - Arlington

Address: 2221 Brookhollow Plaza Dr, Arlington, TX 76006-7405
Region: United States > Texas > Arlington
Price Range: ₹ 6,797 - ₹ 10,588 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Arlington 2.5*
Number of rooms: 125
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Also Known As:
Candlewood Suites - Arlington Hotel Arlington
Candlewood Arlington
Arlington Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites - Arlington staff and other travellers.
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Questions? Get answers from Candlewood Suites - Arlington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 130 next to staff laundry; we heard thumps at night. We moved to 314, which was very quiet.”
 of 5 bubbles 593markw593, 22 Jan 2017 | Read review
“A low numbered room on the 1st floor is close to a door by the side parking lot which isn't crowded.”
 of 5 bubbles 527SharonG527, 18 Jan 2016 | Read review
“Don't stay here.”
 of 5 bubbles Egharley, 15 Oct 2015 | Read review
“The entire hotel smells like an ashtray.”
 of 5 bubbles 234rayl, 7 Oct 2015 | Read review
“If you have a family the 1 bedroom suites are perfect. But the studio's are also very spacious”
 of 5 bubbles 934susano, 10 Jun 2015 | Read review
5 of 5