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Extended Stay America - Amarillo - West

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Traveller (18)
Room & Suite (6)
Dining (1)
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Overview
  • Excellent54%
  • Very good15%
  • Average8%
  • Poor13%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Wheelchair Access
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (112)
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All reviewstravel nurseawesome customer servicepersonable staffpalo duro canyon isburner stovefront deskpower outletsinstant oatmealmovie theaterfull size refrigeratorkitchen areaminute driveroom was cleansmall kitchenhome away from homerestaurants and shoppingliving room
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31 - 35 of 111 reviews
A TripAdvisor Member
1
Reviewed 10 July 2017 via mobile

Great stay at this hotel! Front desk people were very helpful and good customer service, especially Ernst. He made sure any concern I had was addressed immediately and had a great attitude. Rooms are nice and the rest of the staff is very friendly.More

Thank A TripAdvisor Member
Response from 00esa, General Manager at Extended Stay America - Amarillo - WestResponded 11 July 2017

Thank you for the wonderful feedback. Our staff is committed to providing an outstanding service, so Ernst and his other team members will be happy to know their efforts helped make your stay a great one. On behalf of everyone here at Extended Stay America...More

Reviewed 7 July 2017

I had forgotten how well loved Extended Stay Americas were. I stayed at one down in Houston and had forgotten how run down the units were. The same in Amarillo. Just a big mistake that will not be made again.

Review collected in partnership with Extended Stay
Thank Nancy H
Response from 00esa, General Manager at Extended Stay America - Amarillo - WestResponded 8 July 2017

Nancy, thanks for staying with us while you were passing through our area. We appreciate your observation and concerns and will share it with my management. We acknowledge your loyalty and hope to see you on your next visit to our city. Sincerely, General Manager

Reviewed 5 July 2017 via mobile

I've never attempted to sleep in a more uncomfortable bed. My husband and I were both in so much pain the next morning that I was actually happy to hear his alarm go off. Also, they do not have an ice machine. They think a...More

2  Thank Ginny B
Response from 00esa, General Manager at Extended Stay America - Amarillo - WestResponded 6 July 2017

Ginny, we sincerely apologize for the problems you encountered with the comfort of your bed. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. Thank you for your valuable feedback, as well...More

Reviewed 3 July 2017

The staff was extremely welcoming! Our room was very spacious and allowed 3 small children to roam and stretch their legs after a long road trip. Location is close to shopping but if you want to be downtown it's about 20 minutes. Palo Duro Canyon...More

Review collected in partnership with Extended Stay
Thank tfallahay
Response from 00esa, General Manager at Extended Stay America - Amarillo - WestResponded 5 July 2017

Thank you for staying at Extended Stay America - Amarillo – West during your travels. It's great to know your room was comfortable for you and your family and that you appreciated our staff for the service they delivered. Your review made our day! Thanks...More

Reviewed 19 June 2017

This place is my home away from home the staff are great and treat you like family the good family. Bella at the front desk is like my sister she actually cares how I am doing and how my day went . Joe the GM...More

Review collected in partnership with Extended Stay
Thank troyh398
Response from 00esa, General Manager at Extended Stay America - Amarillo - WestResponded 20 June 2017

Thank you so much for the terrific review of Extended Stay America - Amarillo - West. We love to make our guests feel at home so it is wonderful to know that we accomplished that goal. We will share your kind compliments with Bella as...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Multilingual Staff
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
US$ 59 - US$ 85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$ 59 - US$ 85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (18)
Room & Suite (6)
Dining (1)
Questions & Answers
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Lyda S
27 August 2017|
AnswerShow all 2 answers
Response from JellyMango | Reviewed this property |
I do not know either, I would call. There is a large parking lot for a movie theater nearby that might work.
0
Votes
Cynthia C
5 July 2016|
AnswerShow all 3 answers
Response from ExtendedStayAmarillo | Property representative |
Extended Stay America offers dishpacks with pots, pans, and dishes to use inside of your room. At ESA, our rooms have kitchenettes with cooktops, microwaves, and refrigerators. Because we are geared in this way, we do not... More
0
Votes
Room Tips
"We should have asked for a room on the 3rd floor as the pitter patter of little feet (or big feet) above you..."
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"All are good"
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"travels best value"
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"Has 3 floors and 1 small elevator."
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