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Extended Stay America - Amarillo - West

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Traveller (18)
Room & Suite (6)
Dining (1)
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Overview
  • Excellent54%
  • Very good15%
  • Average8%
  • Poor13%
  • Terrible10%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Wheelchair Access
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (112)
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All reviewstravel nurseawesome customer servicepersonable staffpalo duro canyon isburner stovefront deskpower outletsinstant oatmealmovie theaterfull size refrigeratorkitchen areaminute driveroom was cleansmall kitchenhome away from homerestaurants and shoppingliving room
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11 - 15 of 111 reviews
Reviewed 26 December 2017 via mobile

Although the clerk was sick and pregnant at 10pm, she was still warm and friendly. Nice, clean, warm room on a very cold 27 degree night. Nice full kitchen.... Only down side, no full breakfast, only grab-and-go. Oh... Great rates!More

Thank jj_rog
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 26 December 2017

Thank you for being our guest and taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high...More

Reviewed 2 December 2017

Broken side entry door...Not secure. Broken toilet seat. Lost almost all cable channels for the last 3 out of 5 days (must not have paid their Dish bill) :D Getting them to wash towels for exchange is like pulling teeth. Amarillo has Plenty of hotels,...More

Review collected in partnership with Extended Stay
Thank billwM8670AA
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 3 December 2017

Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues....More

Reviewed 1 December 2017 via mobile

I stay in motels 278 nights a year and Mary at the front desk here treats me like family. She is friendly and courteous and always wants tp make sure that my stay is a great one. She is knowledgeable about local food places and...More

Thank troyh398
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 1 December 2017

We are thrilled to know you had a great stay at Extended Stay America. We appreciate you mentioning our staff, especially Mary. She is a true asset to our team, and we will be sure to share your compliments. Thank you for your feedback, and...More

Reviewed 15 November 2017 via mobile

Thank you so much! Mary was a blessing. After 14hrs on the road. We came in and we're handled in a professional , efficient manor with a courteous smile. A true asset to your company. I am a supervisor for Kiewit. I'm sure one of...More

Thank doc6969
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 16 November 2017

Anderson, thank you for posting such kind comments about Extended Stay America, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to...More

Reviewed 13 November 2017 via mobile

The staff at this extended stay are the best. Mary at the front desk is one in a million she is very friendly and makes you feel like she has known you forever and will do anything that she can to helpMore

Thank troyh269
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 15 November 2017

Thank you for your excellent review of Extended Stay America.  We are pleased to know that Mary went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 59 - US$ 86 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$ 59 - US$ 86 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (18)
Room & Suite (6)
Dining (1)
Questions & Answers
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Lyda S
27 August 2017|
AnswerShow all 2 answers
Response from JellyMango | Reviewed this property |
I do not know either, I would call. There is a large parking lot for a movie theater nearby that might work.
0
Votes
Cynthia C
5 July 2016|
AnswerShow all 3 answers
Response from ExtendedStayAmarillo | Property representative |
Extended Stay America offers dishpacks with pots, pans, and dishes to use inside of your room. At ESA, our rooms have kitchenettes with cooktops, microwaves, and refrigerators. Because we are geared in this way, we do not... More
0
Votes
Room Tips
"We should have asked for a room on the 3rd floor as the pitter patter of little feet (or big feet) above you..."
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"All are good"
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"travels best value"
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"Has 3 floors and 1 small elevator."
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