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Extended Stay America - Amarillo - West

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Extended Stay America - Amarillo - West
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115 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Reviewed 3 weeks ago via mobile

In the last few months have been staying at extended stay for business which had basic kitchen awesome. Their so-called free Wi-Fi was the worst!! less than 1MB. You can upgrade for faster speed if you pay additional price which I would not take a chance on that from other people's reviews with their poor service call for technical assistance....

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Helpful?
Thank johnnypeterson95
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

I am so very sorry that you had a less than stellar experience with our WiFi. We try to make sure that our guests have everything that they need to have a unforgettably great experience and we fell short on that with you. I am, however, glad that you enjoyed the kitchen in the room as we pride ourselves on...

Reviewed 3 weeks ago

I paid in advance for two King Bedrooms. After arriving I ended up with one queen bedroom and one bedroom with two full size beds. The night clerk claimed that the hotel had been over booked. They tried to give me one king room originally but when I got up to the room it was filthy with garbage all over...

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Helpful?
Thank Terryl R
ExtendedStayAmarillo, Manager at Extended Stay America - Amarillo - West, responded to this review

Let me begin by apologizing for the experience you had here at our hotel. Of all things, service is what we pride ourselves on being the very best at. It is truly disappointing that you had such an experience and I assure you that, if you give us another try, we will blow you away. Exceptional service is my number...

Amarillo, Texas
Reviewed 31 October 2016

The first room there was trouble with the door lock. They moved us to another room. This was there suite. A/C did not work at all. The girl working the desk said it must be a old unit. REALLY!? The hotel is less then a year old. We just told them refund our card and we are going home. It...

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Helpful?
Thank 779Zip
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for reviewing our hotel. I am so sorry that your experience was less than exceptional. It is our promise to provide a clean and comfortable room for our guests and we didn't live up to our high standards in this case. I can assure you that we take pride in being the best value in Amarillo, and I...

Reviewed 20 October 2016 via mobile

We booked this hotel as it was close to the tesla charger. Website said new rooms and grab and go breakfast with fruits, muffins etc. No one at Lobby when we arrived with two customers waiting. Someone finally showed up. Great confusion for each of us with regard to our separate reservations Lobby was messy, printer not working etc. however...

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Helpful?
Thank linda b
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

I want to thank you for taking the time to write a review on our property here. Although I am pleased that you were satisfied with the economical pricing of our accomadations, I am truly sorry that you were not absolutely blown away with the value that we provide. We work hard to ensure that your stay is extremely comfortable...

Los Angeles, California
Reviewed 11 October 2016

This hotel is nice and the facility is well kept but it's the great staff that makes this location exceptional. Arrival and departure were smooth and the interactions we had with the people at the front desk were wonderful.

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Helpful?
Thank Anthony S
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review. It is great to see that you were provided with excellent customer service and that our facilities were to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Amarillo, Texas
Reviewed 7 October 2016

With my job I travel a lot. In this last year I have spent 8 months on the road staying in hotels. The staff here at Extended stay Amarillo Texas has to be the best staff I have in countered. I am always greeted by name, anything I have needed it has been addressed. I wish I could take this...

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Helpful?
Thank Amy_armstrong5
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about your experience. Your comments about our staff being courteous and showing excellent customer service is very important. Everyone will be informed on the great job they are doing. The staff and I would like to thank you again for posting your...

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 7 October 2016 via mobile

My family really enjoyed our stay here. We are a family of 5 so sometimes space is a premium. Joe offered us an upgrade for a small fee to room that gave us some extra space. Excellent service and facilities. Loved our stay. Everyone was very friedly, even the night crew.

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Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Your feedback is important. Thank you for sharing. It's great to hear that you and your family were well taken care of by our staff and that you enjoyed your accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Miami Beach, Florida
Reviewed 14 September 2016 via mobile

On our way to Albuquerque we needed a place to sleep for the night in Amarillo and found this property online. The rate was very competitive and the location right next to I-40 was perfect for us. Check in was quick and hassle free. We found the standard room assigned to us to be clean and comfortable. Water pressure was...

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Helpful?
Thank ARodriguezP
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. I'm glad you were able to find us and that we were able to accommodate you with an affordable rate and comfortable accommodations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you...

Heavener, Oklahoma
Reviewed 13 September 2016

Love the extended-stay!! August very helpful in booking my room ... very clean ...staff was very helpful helpful to get you around the city wish they would upgrade your TV from dish either that or get a few more channel selection

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Helpful?
1Thank Tad K
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. It is good to know our staff was able to assist you so well during your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 13 September 2016

Every question, favor, or request i have had Nicole and the rest of the staff have gone above and beyond to fulfill. Nicole goes out of her way to deal with my boss constantly extending my reservation using a 3rd party site even tho it Doesn't exactly work that way. i have been here for 4 weeks and will be...

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Helpful?
Thank Michael S
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for sharing your experience. It is great to know you were well accommodated by out staff and that anything you needed was well taken care of. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Dr, Amarillo, TX 79124-2113
Region: United States > Texas > Amarillo
Price Range: ₹ 4,129 - ₹ 5,550 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Amarillo - West 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
Hotel Style:
#4 Best Value Hotel in Amarillo
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Amarillo - West staff and other travellers.
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5 months ago

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Questions? Get answers from Extended Stay America - Amarillo - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check the rooms before you even accept it.”
 of 5 bubbles 165terrylr, 17 Nov 2016 | Read review
“Hope you have a better stay”
 of 5 bubbles 779Zip, 31 Oct 2016 | Read review
“Any room seems good.”
 of 5 bubbles 600anthonys, 11 Oct 2016 | Read review
“like most hotels, choose a room on the top floor for a quieter experience.”
 of 5 bubbles J1200ISmichaels, 13 Sep 2016 | Read review
“Corner suites have two windows.”
 of 5 bubbles dbcollin, 29 Aug 2016 | Read review
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