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Hilton Garden Inn Dallas/Allen

705 Central Expy S, Allen, TX 75013-8012
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1 room 2 adults 0 children
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Close 
  • Allen Premium Outlets
    4.6 km
  • 3 star hotel
  • Free Wifi
Reviewed 20 July 2016
Quality Hotel in Plano/Allen Area
We booked a room for a family member visiting from out-of-town... more
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409 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Dallas/Allen
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Showing 403: English reviews
Jenk
Reviewed 26 July 2016

Would not include breakfast for our large group with 12 rooms and would not let the stay count towards my rewards. Front desk was very unhelpful through our stay. Breakfast prices to high and not included in stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 0heidib
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear Oheidib, First off, I want to apologize that the front desk did not meet your standard with helpfulness on your recent stay. This is not typical nor is it acceptable. I also apologize with your disappointment in not having breakfast included in your stay or being allowed to use all 12 rooms to receive reward points. We have a...

Plano, United States
Reviewed 20 July 2016

We booked a room for a family member visiting from out-of-town, and she was delighted by the excellent service provided by the people at this Hilton Garden Inn. The room was clean and comfortable, the staff friendly and professional, and the food was great too. Overall a great experience, and we are happy to have a reasonably-priced hotel close-by to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ron H
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Ron H, Thanks for the wonderful review! Rest assured we will always do our best to take great care of your family, and appreciate being your choice for accommodating all who will come to visit you!

Houston, Texas
Reviewed 19 July 2016

Other than a glitch with online check-in, which is not this hotels fault, and quickly fixed with one phone call to the hotel, it was a nice stay. The food at our groups dinner was very good. Not like the usual hotel banquet food you usually encounter. Very friendly staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lynn G
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Lynn G, Thanks for the great review! We are very proud of the fact that we invest in the best Chefs to run our food and beverage, and everything starts from scratch with fresh food arriving several times a week. We appreciate you pointing out these things that sometimes go unnoticed such as great food and friendly staff!

Checotah, Oklahoma
Reviewed 18 July 2016

We had 4 rooms at the Hilton Garden Inn while we were in town for a funeral. The staff was very helpful in finding transportation, restaurants, and providing directions. The rooms were clean and comfortable. We had grandchildren with us, too young for the funeral. Our sitter (family member) was able to stay with the kids and play in the...

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Helpful?
Thank LaVonne P
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

LaVonne P, I remember your group, you are such nice people! Though saddened at it being the loss of a loved one that brought your family to us, we are grateful to be the ones to accommodate and make your stay as comfortable as possible. Thanks for taking the time to recognize our efforts with such a great review!

Allen
Reviewed 18 July 2016

We have had to literally live at this Hilton multiple times and these folks are simply the best and most professional group I've ever met, yet they each are so personable! A+ ALL THE WAY!!! I highly recommend this hotel!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TheHuffakerFamily
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Many sincere thanks to The Huffaker family for your loyalty and amazing review! Guests like you remind us all why we love being in the Hospitality business! See you next time!

McKinney, Texas
Reviewed 13 July 2016

Terrible experience. The sheets had blood stains. They changed them and the second set also had stains. It took them a very long time to change the linen. We asked for a new room to no avail. Not happy

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank roberttX8750NR
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear guest, We apologize that you still aren't happy this much later after checking out. We strive for excellence from check in to check out, and stood up to that guarantee before you were gone. We take all feedback seriously as we do care and value all our guests. Respectfully, HGI Management

Katy, Texas
Reviewed 11 July 2016

Stayed a holiday weekend for a wedding.. Staff was very nice, rooms clean. Would have liked to had more lounge chairs at pool and some umbrellas.. Something you may want to consider during the summer is maybe a server for pool side drinks. Great restaurants nearby along with a target in case you forget something. We would stay here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Vicky M
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Vicky M, Thanks for the great review, and great ideas! A poolside server and umbrellas, this will be discussed at our next staff meeting. Looking forward to meeting you, please stop by and introduce yourself the next time you are in town!

San Diego, California, United States
Reviewed 6 July 2016

Had a pleasant stay at this Hilton Garden Inn. The staff was very accommodating at the time of arrival. The room was not ready but the staff upgraded me to a junior suite. I only stayed here for a days during my business trip. Overall, I would stay at this location again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Robert C
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Robert C, We appreciate your kind review and to hear that you will be choosing to stay with us again the next time you are in the area. Reach out and I'll happily make your reservations myself. Let us know how to get this score to perfect for the next time!

United States
Reviewed 6 July 2016

Disappointed in cleanliness of rooms. Had to move from one room to another because the sheets were dirty and the refrigerator did not work. Sad what has happened to the "Hilton" name. It once stood for above average lodging. What happened?

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Rena B
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Rena B, I sincerely apologize that you were disappointed in your stay. That is not typical for our guests. We do go above and beyond to accommodate and of course Hilton does as a whole with the satisfaction guarantee, as you know. I have addressed your concerns with the team, and we do appreciate your feedback.

San Antonio, United States
Reviewed 6 July 2016

We arrived a little late but the staff was wonderful about it. The room was extremely clean and well kept. The strawberry lemon water in the lobby was just the refreshing thing I needed when we arrived. I will definitely return when I come back to the area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Diana D
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Diana D, I am glad to hear you enjoyed the strawberry water, it's meant to be refreshing for our wonderful guests and it sounds like it's a success. Your compliment about the cleanliness is also much appreciated as our team works very hard to make the accommodations just right. Thanks so much for the great review!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Dallas/Allen hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, Outdoor heated pool and whirlpool, Fitness center, Great American Grill® restaurant open for breakfast and dinner, Over 9,000 sq. ft. of divisible meeting and banquet space. We also offer a complimentary shuttle within a five mile radius of the hotel. ... more   less 

Additional Information about Hilton Garden Inn Dallas/Allen

Address: 705 Central Expy S, Allen, TX 75013-8012
Region: United States > Texas > Allen
Price Range: ₹ 7,371 - ₹ 10,646 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas/Allen 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Garden Inn Dallas/Allen Hotel Allen
Hilton Garden Inn Allen
Allen Hilton Garden Inn
Hilton Allen
Hotel Style:
#2 Business Hotel in Allen
#3 Romantic Hotel in Allen
#4 Family Hotel in Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Dallas/Allen staff and other travellers.
2 questions
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Austin, Texas
2 months ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Dallas/Allen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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