All-suite extended stay hotel offering extended comfort at an affordable price. Guest rooms are large and comfortable, and all suites have a full kitchen. The hotel is located in the heart of Addison's 170+ restaurants. The hotel is walking distance to several restaurants including Outback Steakhouse & Texas de Brazil. Addison Airport is right around the corner.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The sheets were stained with yellow spots. The room stank like fried foods. I opened the windows all four days and the stink never left the room. Since the windows had to be open, and the room was on a busy street, I was awoken all night long.
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Review collected in partnership with this hotel
Date of stay: March 2020
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 17 Oct 2021
draleae, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without unpleasant smell evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.
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Needed a convenient comfortable place to stay for three days of schooling and this place was perfect. Great location right off of Beltline road. The mattress was so comfortable and not wore out making for a good nights sleep
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Review collected in partnership with Hawthorn Suites by Wyndham
Date of stay: December 2016
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Trip type: Travelled solo
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMAddisonHawthorn, General Manager at MainStay Suites Addison-Dallas
Responded 25 Dec 2016
Robert, Thank You for choosing us for your stay. We are happy you had such a nice experience. Look forward to seeing you in the future.
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The staff is very friendly and accommodating! The location is perfect (walking distance to food/beverages and an easy drive to everywhere). The hotel is clean but my particular room needed a bit of TLC. The couch had a ripped cushion, the dishwasher had a bit of "repair" work on the door - but still functioned fine. The free breakfast was good (hot biscuits and gravy, eggs, bacon and the usual cold cereal, bagel, pastry choices). If you're looking for a nicely priced, convenient location and you don't mind a few aesthetic faux pas - I'd recommend this hotel.
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Review collected in partnership with Hawthorn Suites by Wyndham
Date of stay: March 2017
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMAddisonHawthorn, General Manager at MainStay Suites Addison-Dallas
Responded 13 Mar 2017
Jakilynn V, Thank You for your stay. We are happy you enjoyed your stay and our staff. We are currently looking to upgrade the furniture in all the rooms and have informed maintenance of the dishwasher in the room you stayed in. We look forward to having you stay with us again in the future.
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My spireas at the Hawthorn was good they were very clean very friendly and actually checked upon the customer's satisfaction of their say upon arrival. I will be returning as my stay was welcomed and warming. Great staff clean facility
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 17 Oct 2021
Sweetlilsheila1977, Thank you for your kind comments and 5-star rating! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.
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me and my friends stay 2 nights and it was bad. first they took 95 off my card for a depoist when they was only going to take 50. the whole hotel smelled like weed. they didn't have breakfast like they said they did. and now they wont give my depoist back.
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Date of stay: October 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 18 Oct 2024
Dear joseph, I am truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is very important, and I want to address each of your concerns. I am also very sorry to hear about the odor you encountered and the lack of breakfast. This does not reflect our usual standards, and I will be addressing these issues with our team to ensure they are promptly corrected. We strive to maintain a clean and comfortable environment for all our guests, and your experience is not indicative of the service we aim to provide. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
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This place was a dump. Holes in the walls, baseboards torn off, microwave missing. The first time we flushed the toilet, it flooded the bathroom and flowed into the bedroom. I asked to change rooms, and the clerk wouldn’t give me the key to a new room until we had taken everything out of the first room, which was next door. It was very inconvenient. We will never go back. EVER.
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Date of stay: January 2023
Value
Location
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Trip type: Travelled with family
Room Tip:Just find another motel. There are plenty nearby.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 1 Jan 2024
Dear731gregj, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for the condition of your room.walls, toilet, bathroom, and these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
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The employees were somewhat friendly at least. but the first room I was put in, had bleach all over the floor, torn curtains, mold, the towels all had brown or yellow stains on them and the room smelled very rotten. I asked to change rooms and they let me. But the second room was not much better, the door didn’t lock properly and in the morning room service walked in on me.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 24 Aug 2022
Dear daniellesE7808KO, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
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Awful hotel. Holes in the walls, dirty carpets, missing baseboards and trim. Our toilet overflowed and we had to move to another room. And that one was no better, and even was missing its microwave. We will NEVER go there again. EVER
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Date of stay: December 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 10 May 2023
Dear 731gregj, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and we apologize for the negative impression we gave you, especially the walls, carpets, headboards, and toilet. We will use your comments as a training opportunity with our housekeeping team. We will make sure to address these maintenance mishaps and cleanliness issues you noted, and we hope you will allow us another opportunity to impress you should you return to the area.
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I stayed for 8 nights. Rude receptionist the room smelled like weed and cigarettes. The “kitchen” is not clean and even after all that the day I was checking out the receptionist was rude to me and it’s disgusting. Don’t go here unless you have no choice.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Don’t go here unless you got no where to go!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at MainStay Suites Addison-Dallas
Responded 1 Dec 2023
Dear tashet2023, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promise a better stay next time.
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This is a moderately priced hotel among a plethora of very expensive neighbors. It is "fairly clean" and understated. I found the "suites" to be aged and claustrophobic. I would not stay here again. If you are on a budget, maybe consider otherwise I would move on.
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Date of stay: September 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMHawthronAddison, General Manager at MainStay Suites Addison-Dallas
Responded 12 Oct 2015
Scott H, Thank You for staying with us.
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There are more places to choose from in the Addison area.
PRICE RANGE
₹5,606 - ₹6,394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hawthorn suites by wyndham hotel addison, hawthorn suites addison, best western addison, addison best western, hawthorn suites galleria area
FORMERLY KNOWN AS
Hawthorn Suites by Wyndham Addison Galleria
LOCATION
United StatesTexasAddison
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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