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Holiday Inn Express Abilene Mall

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Holiday Inn Express Abilene Mall
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53 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Abilene Mall
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Showing 53: English reviews
Nuevo Leon
Reviewed 6 January 2016

good hotel, same standard as any holiday inn, good breakfast, clean, good for business and families. Simple hotel, good installations, good air coniditioning, good service, hospitality. Recommended, average cost

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1Thank Soyaliaga
Southern California
Reviewed 4 January 2016 via mobile

We were passing through and accidentally reserved the Holiday Inn that was not right off the freeway. My fault. We arrived at about 5 and were the only people there. Hotel was almost empty and yet folks with rambunctious kids were placed in the room right above us! With an almost empty hotel! Luckily the bed was really comfortable so...

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Helpful?
Thank kayaker1959
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear kayaker1959, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and it is nice to know that the comfort of the bed received is up to par. However, we regret if your stay was negatively by the noise challenges which let down your stay. It is certainly not our...

Abilene, Texas
Reviewed 30 October 2015

This is a hotel with the honest employees. We left a very expensive item there (in fact it was left outside) someone turned it in, Smity, took it upon herself to call every guest on the list that had stayed at the hotel that weekend. Thank goodness for honest folks. P.S. We had not even missed the item until she...

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2Thank Sonda M
Muskogee, Oklahoma
Reviewed 12 October 2015 via mobile

Arrived about 10pm Saturday night. They had a room with 2 queen beds for $130. The front desk acted like it was an inconvenience to wait on me. We went up to the room & got the kids to bed. The beds were fine, but bedding was thin. The tv had no sound at all. The water started off hot...

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Thank 5SRanch
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear 5SRanch, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed. However, we’re sorry we fell below your expectation regarding customer service, room amenities, bathroom condition and shower experience. We will address these concerns. We take all reviews positive and...

Culleoka, Tennessee
Reviewed 6 August 2015 via mobile

Not the best Holiday Inn I stayed here with my corp team as we opened new business. The hotel is showing some age and it has some strange odors. The TV did not work well...no sound. I tried to call the front desk, but no one answered to help. I would not stay here again....one more reason why I stay...

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Thank PioneerTW
Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept my sincerest apologies for falling below the standards. I would like to discuss this further if you could please give me a call at 325-695-0500 Ext 400. We value your comments and hope that you will give us another chance. Regards, P. Singh

Tyler, Texas
Reviewed 5 August 2015

Clean hotel. Updated bathroom with plenty of light. Great breakfast! Pool was just average. There are several chain restaurants near by, such as Outback Steakhouse. My family rented two rooms for a wedding and we were comfortable and happy with our one night stay.

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Thank JordanMP
Reviewed 29 May 2015 via mobile

Room and hall smelled of old wet mold and mildew. Especially around drape, curtain and window area. Housekeeping department is very slack. The supervisor always corrected them but it was something everyday. The staff were very nice and friendly but due to the smell I dont think i would stay again unless that smell is corrected. Its at a very...

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Thank truckdrivrforammo
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear truckdrivrforammo, Thank you for staying with us during your business trip and for writing us a review. We are glad to hear our hotel staff were nice and friendly. On the other hand, it is regretful to see that this visit was not 100% satisfactory due to the smell in the room and hallway. Please know that this is...

Reviewed 22 April 2015

The first impression that I received at checking was that this property doesn't recognize it's IHG card holders. I had to ask for a bottle of water and there were no cookies set out. Next I check out the dining room to see if I could fix a cup of coffee but most machines had out of order on them...

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1Thank Kleman - V
Prmindr, Management at Holiday Inn Express Abilene Mall, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Reviewed 23 March 2015

Easy check in and friendly staff. Our room was very clean, everything worked. The bathroom was clean and the shower was great, we had one light bulb out in the bathroom but no biggie, they came to fix it the day we checked out. It was quiet the entire time. It's located near everything! This was very easy access to...

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Thank CMHJS
Reviewed 10 November 2014

I stayed at this hotel, last week and this place is a joke. The bigger lady behind the desk acted as if it put her off to do her job. I came to check in and she said they were full but then said o wait one room just opened? WoW, I went to say something to the front desk...

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1Thank waldolife
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear waldolife, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The newly built Holiday Inn Express hotel features an elegant three story/indoor corridor layout with easy access from Highway 83/84/277 and I-20. We are located less than a mile from the Mall of Abilene and only minutes from McMurry University, Dyess AFB and the Abilene Regional Airport. We also are close to many area attractions including movie theaters, shopping, golf courses and within walking distance of several restaurants. Other features include a fitness center with an outdoor whirlpool, business center, free internet access in all rooms, secure electronic locks, elevator access, meeting room facility, and a free continental breakfast! Visit Abilene, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express Abilene Mall

Address: 3112 S Clack St & Hwy 83, Abilene, TX 79606
Region: United States > Texas > Abilene
Price Range: ₹ 6,754 - ₹ 8,527 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Abilene Mall 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holiday Inn Express Abilene Mall Hotel Abilene
Holiday Inn Abilene
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Questions & Answers

Questions? Get answers from Holiday Inn Express Abilene Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had an upper floor corner room facing the highway and near the elevator. No sound problems at all.”
 of 5 bubbles shawnc332, 17 Oct 2016 | Read review
“All rooms are suitable - The quality of the rooms have been above average compared other hotels.”
 of 5 bubbles 533gonzalod, 23 Jul 2016 | Read review
“Upper floor on the back side of the property are quieter. There is a highway on the east side.”
 of 5 bubbles brad4226, 26 Jun 2016 | Read review
“Join the IHG rewards club. The points doesn't expire. I have saved enough points for free rooms”
 of 5 bubbles Tgow4319, 18 May 2016 | Read review
“Only one elevator, so if you are an impatient person, ask for a first floor room.”
 of 5 bubbles peabodytex, 9 Jun 2014 | Read review
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