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Courtyard Abilene Southwest/Abilene Mall South

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165 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Abilene Southwest/Abilene Mall South
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Showing 164: English reviews
Austin
Reviewed 18 October 2016 via mobile

enjoyed the stay and staff was extremely helpful and courteous. though we were only there for one night we felt completely relaxed and catered too. there was a very large wedding party staying at that time but staff did not give us any less attention because of that. will definitely make that our regular stop on our future cross country...

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Helpful?
Thank Joan J
Management response:

I am SO EXCITED to hear this! We truly try and remember that EACH guest experience counts! Our staff will be so excited to hear about your experience and to welcome you back next trip!

Reviewed 16 September 2016 via mobile

Stayed 3 nights for business. The staff were all extremely friendly and helpful!!! The room was very clean and bed was comfortable. Bistro has a great variety of breakfast foods. Would recommend this hotel!!

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Helpful?
Thank Holly O
Management response:

Thank you we rely on our repeat guests, we are very happy with our location and staff, I am glad we were able to demonstrate this too you.

Midland, TX
Reviewed 7 September 2016

Easy access and lots a good place to eat within walking distance. Well maintained, and the free breakfast is actually a breakfast, not juice and toast. The mall is also directly across the street. Very friendly staff members.

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Helpful?
Thank metrotxex
CYMGMALEXANDRIA, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear: Metrotex. Thank you for staying with us at Courtyard Abilene. We are glad that our team took care of you. I am glad that you enjoyed your breakfast in our Bistro. We hope to see you again on your next trip through. Sincerely Courtyard Team

Coronado, California
Reviewed 3 September 2016

Jolleen at the front desk went out her way to accommodate our group and switch a reservation from a different Courtyard in town to this one. We needed a handicap accessible room for my 94 year old grandmother, but more than that, we needed to NOT drive another 15 minutes around town after a long day of driving. She and...

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Helpful?
Thank DebCoronado
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear: DebCoronado Thank you for choosing Courtyard Abilene as your place to stay while traveling. I am glad that we were able to accommodate your room request and that the team here made you fell welcome. If there is anything we can do for you in the future please feel free to reach out to us at the hotel. Sincerely...

Bury St Edmunds, United Kingdom
Reviewed 14 August 2016 via mobile

The most friendly staff we have ever encountered in any hotel. The front desk staff was extremely attentive and welcoming. I would stay here again in a heartbeat. Clean room and everything you need in a good hotel. The best aspect is the staff, unmatched.

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Helpful?
1Thank Cristina A
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear: Cristina A Thank you very much for taking the time to leave us feedback concerning your recent stay with us. We are very happy that you chose Courtyard Abilene South as your place to stay. I am glad that our team took great care of you and made you feel at home. If there is anything we can do...

Dallas, Texas
Reviewed 24 July 2016

I recently stayed at this hotel. I had a terrible experience with the staff and hospitality. Would not recommend any body to stay here. Would like to describe some incidents that happened with me-To our greatest shock the breakfast was picked up 20 minutes before time and then refused to give us anything to eat and the girl at the...

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Helpful?
Thank poojarsgrewal
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Thank you for taking the time to write a review for us on TripAdvisor. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We are very sorry that you missed breakfast one morning during your stay. The group buffet times were listed in the...

Abilene, Texas
Reviewed 2 July 2016

No free coffee in the lobby??? This room was a lot more costly than the nice Marriott on the north side of town near Abilene Christian University, and the rooms were not as nice. Stay on the north side if you have a choice.

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Helpful?
Thank sassybonnets
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear Guest, Courtyard as a brand does not offer complimentary coffee in the lobby as we have the Bistro restaurant which serves Starbucks. We do offer complimentary coffee in all of our guestrooms though.

San Tan Valley, Arizona
Reviewed 1 July 2016

I have stayed at this hotel multiple times. This hotel is in desperate need of a total room remodel. The carpets are dingy, most of the outlets don't work, had to ask for a replacement iron (black ash caked on). However, the bed is modern and comfortable, the service was great.Excellent wifi. Great cable selection. Hotel was awesome in reading...

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Helpful?
Thank Ocnangel
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear Guest, Thank you for taking some time to review us on TripAdvisor. We are in the process of updating parts of the hotel this year and are looking forward to a full renovation in the future.

Mansfield, Texas
Reviewed 31 May 2016 via mobile

The first thing I noticed was the carpet in the elevator, it looked as though it has never seen a vacuum. Second thing that got my attention came the next morning when we went down to have breakfast and found out it wasnt complimentary. For as much as they charge for rooms, you'd think the least they could do is...

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Helpful?
Thank kc9315
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear Guest, Thank you for taking the time to write a review for us on TripAdvisor. We apologize that the elevator was dirty upon your arrival. We do try to keep up with all of our high traffic areas, but it can be more challenging during busy holiday weekends. Courtyard as a Marriott brand does not offer complimentary breakfast. We...

Austin, Texas
Reviewed 23 May 2016

I judge a hotel on it's cleanliness. The Courtyard Abilene Southwest/Mall was exceptional clean from the lobby to the room. Very quite even with the hotel full of guests. The staff were very friendly with great customer service. We were greeted with a smile from Crystal which flowed through the rest of the staff. I've stayed in other Abilene hotels...

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Helpful?
Thank T R
CY-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall South, responded to this review

Dear Guest, Thank you for taking the time to write a review for us on TripAdvisor. We are so happy that you chose to stay with us and that you had a nice stay! We hope to see you again the next time your travels bring you to Abilene. Have a great day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Abilene Southwest/Abilene Mall South

Address: 4350 Ridgemont Drive, Abilene, TX 79606 (Formerly Courtyard Abilene)
Region: United States > Texas > Abilene
Price Range: ₹ 7,069 - ₹ 10,014 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Abilene Southwest/Abilene Mall South 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Courtyard By Marriott Abilene Hotel Abilene
Courtyard Abilene
Abilene Marriott
Abilene Courtyard
Hotel Style:
#1 Business Hotel in Abilene
#6 Family Hotel in Abilene
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Abilene Southwest/Abilene Mall South staff and other travellers.
2 questions
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Quitman,Tx
over a year ago
Sweetwater
over a year ago

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Questions? Get answers from Courtyard Abilene Southwest/Abilene Mall South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room #334. Very nice”
 of 5 bubbles TR717, 22 May 2016 | Read review
“Ask for a ground floor. Very convenient to parking.”
 of 5 bubbles Retired_in_MX, 29 Aug 2015 | Read review
“A high floor, away from the elevators”
 of 5 bubbles RoxyAtPlay, 18 Aug 2015 | Read review
“I was on the 3rd floor, and it was quite.”
 of 5 bubbles JPandLLC, 25 May 2015 | Read review
“Avoid the ground floor, since the pool and fitness center is located there.”
 of 5 bubbles Will794, 14 Jan 2015 | Read review
5 of 5