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WoodSpring Suites Knoxville Airport

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WoodSpring Suites Knoxville Airport
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38 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Start your review of WoodSpring Suites Knoxville Airport
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Knoxville, Tennessee
Reviewed 1 week ago

My wife and I decided to stay here for a week while apartment hunting because we got a great price. It's a basic hotel with not a lot of bells and whistles, but is very clean, modern, and has everything you need. The staff is very friendly and accommodating. The kitchen was functional and clean. Free WiFi is included in...

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Helpful?
Thank sewmform3
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

St. Augustine, Florida
Reviewed 2 weeks ago

I decided to stay at the WoodSpring Suites after a business meeting brought me to the area. I am very pleased with the customer service I received while checking in. Steve and Donna were very friendly and accommodating to my needs. When I got to my room I couldn't help but to notice how clean it was. I had no...

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Helpful?
Thank camoboy070203
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the excellent service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Dalton, Georgia
Reviewed 2 weeks ago

I had to make an unexpected trip come up on very short notice. I called on my way to Maryville to make A reservation and to my surprise I got to "TALK" to a real person. Donna booked the reservation for me right then. She was very helpful with my needs. While traveling to the hotel I missed my exit....

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Helpful?
Thank truluv1996
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff and cleanliness of the room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 2 weeks ago

I have stayed many places as I travel often. The room was extra clean. My interactions with the staff was great. Sherry in housekeeping was the most pleasant lady I have dealt with. She was extremely helpful with my needs. My other interactions with Donna making my reservations and Steve with a billing question was met with a very pleasant...

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Helpful?
Thank Jo Ann F
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 3 weeks ago via mobile

I booked my room via third party the date of the stay I was charged for the room right then. I came to the hotel after working a 19 hour day and let the gentleman in the front office I had a reservation. He rudely asked when. I said this afternoon. He gruffley said I don't have any rooms available....

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Helpful?
Thank Julie M
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. The problem you described at check-in is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am reviewing your comments with the staff to ensure that this does not happen again. We do hope you will choose to...

Reviewed 4 weeks ago via mobile

Nice place for the money, enjoyed the kitchen. Staff is nice. I would stay there again. Convenient location to downtown Knoxville and the airport. Easy to get to from interstate. I had to stay 2 weeks for work and I found that having a kitchen allow me to save money by going to the grocery store. The full size fridge...

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Helpful?
Thank Dona M
Stephen S, Manager at WoodSpring Suites Knoxville Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 15 January 2017 via mobile

I stayed there just I was working at that area. This is good just for stay for week they have kitchen but is not clean, you have to pay for internet, the bathroom are nasty!!! They not change the bathroom liners and had black stuff. They need clean more often!!

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1Thank Iris D
Louisville, Tennessee
Reviewed 18 November 2016

My family and I have been at the Value Place for at least 8 months and the experience has been excellent. It is like a second home. Steven is the greatest always their to help and with a smile on his face. Michael is also very good and always willing to assist. Tommy the head maintenance man is friendly and...

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Thank susanlucci74
Alcoa, Tennessee
Reviewed 9 August 2016

So far my stay here has been completely enjoyable- thanks to the staff! Donna at the front desk and Tommy in maintenence have been completely amazing. . . both have continually shown a true and genuine concern for my happiness, comfort, and my personal safety while staying here. I have had only one issue with my stay thus far and...

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Helpful?
Thank kellylynn7215
Heather L, Guest Relations Manager at WoodSpring Suites Knoxville Airport, responded to this review

Thank you so much for taking time out of your busy schedule to comment on your recent stay at Value Place. It is always nice to hear that we were everything the guest was looking for. We do hope you will stay again next time business or pleasure brings you to the area.

Jackson, Tennessee
Reviewed 4 August 2016

My credit card was charged $10.98 for using internet. I did not use internet service but was charged anyway. And then when I called about the charge they told me I must have used it. I absolutely didn't. Also the shower has no water pressure.

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Helpful?
Thank smartblonde2016
Heather L, Guest Relations Manager at WoodSpring Suites Knoxville Airport, responded to this review

The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
WoodSpring Suites Knoxville Airport is a new kind of extend-stay hotel. Our hotels are designed for business and personal travelers who intend to stay a week (or longer). Kitchens in every room allow you to store, cook, and eat food to save time and money. A table in each room is ideal for working and eating. Lots of room to relax and refresh. Many of our policies and amenities vary from traditional/nightly hotels. ... more   less 

Additional Information about WoodSpring Suites Knoxville Airport

Address: 4412 Singleton Station Rd, US 129 & Singleton Station Rd., Alcoa, TN 37777-4645 (Formerly Value Place Knoxville (Alcoa))
Region: United States > Tennessee > Alcoa
Price Range: ₹ 2,803 - ₹ 4,302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Knoxville Airport 2.5*
Number of rooms: 121
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Questions & Answers

Here's what travellers have asked, with answers from WoodSpring Suites Knoxville Airport staff and other travellers.
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Questions? Get answers from WoodSpring Suites Knoxville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the ends are closer to the outside doors and you can avoid the elevator”
 of 5 bubbles truluv1996, 12 Mar 2017 | Read review
“Any room would be great”
 of 5 bubbles susanlucci74, 18 Nov 2016 | Read review
“Avoid this hotel and non mgt staff”
 of 5 bubbles V1031WMdonl, 12 Jul 2015 | Read review
“There are plenty of other extended stay hotels in Knoxville. I found one that was about $400 a month cheaper and provides free breakfast, pots and pans, dishes, ironing board free internet etc.”
 of 5 bubbles H4037VEmarkd, 13 Mar 2015 | Read review
“Single room, they also offer a laundry on site”
 of 5 bubbles Twin1960, 29 Mar 2014 | Read review
5 of 5