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Comfort Suites Airport

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116 Reviews from our TripAdvisor Community

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Showing 115: English reviews
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Reviewed 2 days ago NEWvia mobile

This place is under serious renovation. The two reasons we stayed here were the pool and the fitness room. The fitness room had one ancient treadmill and everything else was broken. The pool was so full of chemicals it made your eyes bleed. Until the renovation is done they should really shut down. They start work at 8 in the...

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Helpful?
Thank Claire D
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Claire D, We are so sorry that you were inconvenienced by our renovations. Hopefully, we will be completed in a few weeks. We appreciate your business and hope you will come back to see the completed project. Most sincerely, Comfort Suites Airport Alcoa, TN

Orlando, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Had a one night stay here before catching a flight here in the morning. Its literally about 5min away from the airport (shorter than that) - the airport is across the street. There is plenty of fast food options available nearby - McDonalds, Wendys, Sonic, Captain D's, and i think a Ruby Tuesdays was down the street as well as...

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Helpful?
Thank Alvin G
About Hotel's Favourite Review
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Alvin G, Our guest comments are very important to us as we work to insure we meet our guest needs. Thank you so much for choosing our hotel and for taking time to post this review of your visit. As you know, complete renovations are underway, so please come back soon to see our new accommodations. Most sincerely Comfort...

Signal Mountain
Reviewed 6 February 2017

This is a hard review to write because Comfort Suites are my "go to" chain but this is a poor excuse for a hotel. My room smelt disgusting there were holes in the wall that had been filled in but not oainted over, big chunks of wall missing from above the airconditioner. The bathroom was dirty and mouldy. The commom...

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Helpful?
Thank Jules1804
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Jules1804 We are so sorry that you experienced problems during your recent visit with us. Your experience is not typical of our hotel and services, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We do appreciate your business and hope you will visit again. Most Sincerely Comfort Suites Airport Alcoa, TN

Charleston, South Carolina
Reviewed 28 November 2016

Spent 4 nights here while visiting family for thanksgiving. Toilet wasn't working so mentioned it to front desk. She said she was the only one there and couldn't take care of it so she moved us to another room. The new room was well worn! There was a stain on the bathroom ceiling from the toilet in the room above....

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Helpful?
1Thank lgermain97
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Lgermain97 Thank you for choosing our hotel and for posting this review. Your comments are very important and we will certainly address the issues mentioned. On behalf of our staff, we sinerely apologize for problems you experienced and the inconvenience to you during your stay. Hopefully, our renovations will begin soon and the plans are to have an awesome...

Canby, Oregon
Reviewed 8 November 2016

Because of awful connections out of Knoxville on Sundays to PDX I stayed two nights. The staff was fine. The prices seemed ok when booking, but the property is badly in need of refreshing, updating. Carpets in halls black with dirt and coming up off floors. Room was clean and bed was good, but noticed a lot of wear, and...

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Helpful?
Thank rjbeach
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest We are so sorry that your were delayed at the airport, however, we appreciate your businss and your review. Our owners have plans for renovations that should begin very soon. We do hope you will come back when you are in the Knoxville area. Comfort Suites Airport Alcoa, TN

Reviewed 1 November 2016 via mobile

Stayed here for two nights. The check in experience was good, and all of the desk personnel were very personable. The room was a disaster. I tried to attach a picture of what the Sleeper sofa in the room looked like but couldn't. There was a huge mysterious stain on the front that I found very gross. The cushions were...

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Helpful?
Thank Mikewhite322
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Mike We are so sorry for the problems you experienced at our hotel. Obviously this room should have been on our out of order list. We are very sorry for the inconvenience to you. Renovations are planned and should begin soon. Comfort Suites Airport Alcoa, TN

Burnsville, North Carolina
Reviewed 13 October 2016

We stayed here after meeting our son and grand-daughter when they arrived late at night. The pool area was a lovely spot for me to read while the rest of the family slept. They also had a well-equipped exercise room

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Helpful?
Thank Quakertraveler
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Quakertraveler It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Your business is very important to us and is greatly appreciated. Comfort Suites Alcoa, TN

Texas
Reviewed 11 October 2016

We stayed here eight years ago when my aunt passed. We came back last month to attend a relative's wedding. The place was just as we left it.... literally! Same carpet, same paint, same everything. Same dust in the corners of the carpet. The chrome is coming off the faucet fixtures. It wouldn't be so bad if they give if...

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Helpful?
Thank sirpres
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest Thank you for sharing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay, you help us deliver a superior experience for you and other guests in the future. Also, we will begin total renovations very soon, so we hope you will come...

PA
Reviewed 27 September 2016

Not what one would expect for a Comfort Suite. Must have been a long time since an inspector from Comfort Suites has been to this facility.Not sure how this facility has not been downgraded to a EconoLodge or dropped entirely from the Choice Hotel group of motels. This hotel is very run-down with shabby, wrinkled stained carpets in the lobby,...

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Helpful?
1Thank handymanUSA
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Handyman Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made are important to us. We do have new owners and renovations will begin very soon, when completed, I can assure you this will be one of the nicest hotels in the area. Thank you for choosing our hotel, we do hope you will...

Little Falls, Minnesota
Reviewed 18 September 2016 via mobile

Mixed feelings about this place. Inside the room was great. Clean, comfortable, what I would expect from this chain. But the hallways and back door were in terrible shape, very substandard from Comfort Inn. Breakfast was very good, clean area and great variety.

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Helpful?
Thank HeikeJo
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear HeikeJo Thank you for choosing our hotel and for posting this review. Our new owners and management is now working with contractors to begin our updates and renovations. It will take some time but the finished product will be a complete update. Please keep this in mind and come back soon. Comfort Suites Airport Alcoa, TN

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms

Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd., Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: ₹ 5,211 - ₹ 7,751 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gas and Food Nearby”
 of 5 bubbles iAlvinRashad, 13 Mar 2017 | Read review
“Go to another hotel”
 of 5 bubbles Jules1804, 5 Feb 2017 | Read review
“Stay at a different hotel”
 of 5 bubbles handymanUSA, 27 Sep 2016 | Read review
“There is not really a good choice, it is quiet to be across from an airport”
  • Hole in wall
  • Inside of tub, how about a little cleaning
  • Might try ventilation, helps keep down rust and mildew
 of 5 bubbles 1959sanders, 17 Jun 2016 | Read review
“I was on 3rd floor all nice n quiet.”
 of 5 bubbles natsdrub, 15 Jun 2016 | Read review
5 of 5