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Holiday Inn Express Alcoa (Knoxville Airport)

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Traveller (20)
Room & Suite (20)
Pool & Beach (4)
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Overview
  • Excellent48%
  • Very good28%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(26 reviews)
“memorable stay”(2 reviews)
“pancake maker”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
2 Star Hotel
All hotel details
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Reviews (173)
There are newer reviews for Holiday Inn Express Alcoa (Knoxville Airport)
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Traveller rating
80
48
29
9
6
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Time of year
LanguageEnglish
80
48
29
9
6
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All reviewsfront deskmemorable staypancake makergreat customer servicehotel is excellentroom was comfortable and cleannational parka nice place to stayextra towelsrestaurants within walking distancecades covehotel staffindoor poolwould definitely stay here againknoxville areathe young ladystaff was very friendly
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31 - 35 of 172 reviews
Reviewed 22 June 2017 via mobile

The staff at the hotel is excellent. The building is awful and needs not only a remodel, but a full overhaul. I would never pay full price for the room given the shear poor condition that it was in, and it's both cosmetic issues and...More

Thank DADSBUCKSHOT
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 23 June 2017

We appreciate your feedback and will certainly take your comments into consideration. It's nice to know that you received high-quality service from our staff. Our guests' comfort and happiness is always top of mind and knowing that you received personalized, friendly attention is always a...More

Reviewed 6 June 2017

Lady at desk was nice however had no name tag, no acknowledgement of being a HI reward member, had to ask to get out points, she said they only do points cause welcome bags were expired & so they don't use them. Rooms are in...More

Thank CYNDI S
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 12 June 2017

Dear Cyndi, We appreciate you taking the time to share your experience and your constructive feedback with us. We apologize that we were unable to provide you with a satisfactory stay as guest satisfaction is our highest priority. Thank you for bringing the issues you...More

Reviewed 16 May 2017 via mobile

Good Bed, clean but outdated room. Breakfast was very good. Quiet. Hotel seems to be under renovation but didn't see signs of current progress. Multiple food choices within easy walking distance. Good Wi-Fi connections.

Thank Cathy G
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 22 May 2017

Thank you so much for your review of our hotel. We will be updating all of our rooms this year to a new look and would love to have you come back to check out our rooms when they are finished. Thank you

Reviewed 15 April 2017 via mobile

Nice location,but hotel needs work.Sink stopped up first thing,you could pull the whole shower taps out of the wall.Door to outside was hard to lock. Constant employee smoking made it impossible to enjoy sitting outside our room.Not worth the price. Breakfast was good.More

Thank copper80
Response from IHGService, Guest Relations Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 30 April 2017

Dear copper80, Thank you for taking the time to share your recent experience at our hotel and for choosing to stay with us. While we are pleased with your kind regards toward our hotel location, and breakfast you received it is regrettable that you were...More

Reviewed 29 March 2017

Good Shuttle Service. Very Efficient Check in. Pleasant People at front desk. Good Breakfast. Very nice room with King Size Bed. Very Quiet, even though close to Airports. Restaurants within walking distance.

Thank william r
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 31 March 2017

Thank you so much for your kind review of our hotel. We hope to see you again in the future. Thank you, Keith H., Front Office Manager

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Airport Transportation
Breakfast included
Meeting Rooms
Shuttle Bus Service
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 106 - US$ 187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 106 - US$ 187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (20)
Room & Suite (20)
Pool & Beach (4)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
aaaprilace
29 March 2015|
Answer
Response from Keith H | Property representative |
She no longer works for this location.
0
Votes
vikesfan
17 October 2014|
AnswerShow all 4 answers
Response from Keith H | Property representative |
Our service runs 24/7 with the help of a local cab company. The cost is covered by the hotel.
0
Votes
Room Tips
"The farther away from the office you get a room the quieter."
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"top floor has recently renovated rooms"
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"2nd floor always a good room"
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"look somewhere else"
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