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All reviewsfront deskmemorable staypancake makergreat customer servicehotel is excellentroom was comfortable and cleannational parka nice place to stayextra towelsrestaurants within walking distancecades covehotel staffindoor poolwould definitely stay here againknoxville areathe young ladystaff was very friendly
The staff at the hotel is excellent. The building is awful and needs not only a remodel, but a full overhaul. I would never pay full price for the room given the shear poor condition that it was in, and it's both cosmetic issues and...More
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 23 June 2017
We appreciate your feedback and will certainly take your comments into consideration. It's nice to know that you received high-quality service from our staff. Our guests' comfort and happiness is always top of mind and knowing that you received personalized, friendly attention is always a...More
Lady at desk was nice however had no name tag, no acknowledgement of being a HI reward member, had to ask to get out points, she said they only do points cause welcome bags were expired & so they don't use them. Rooms are in...More
Thank CYNDI S
Response from FrontDesk_GM, General Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 12 June 2017
We appreciate you taking the time to share your experience and your constructive feedback with us. We apologize that we were unable to provide you with a satisfactory stay as guest satisfaction is our highest priority. Thank you for bringing the issues you...More
Good Bed, clean but outdated room. Breakfast was very good. Quiet. Hotel seems to be under renovation but didn't see signs of current progress. Multiple food choices within easy walking distance. Good Wi-Fi connections.
Thank Cathy G
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 22 May 2017
Thank you so much for your review of our hotel. We will be updating all of our rooms this year to a new look and would love to have you come back to check out our rooms when they are finished.
Nice location,but hotel needs work.Sink stopped up first thing,you could pull the whole shower taps out of the wall.Door to outside was hard to lock. Constant employee smoking made it impossible to enjoy sitting outside our room.Not worth the price. Breakfast was good.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 30 April 2017
Thank you for taking the time to share your recent experience at our hotel and for choosing to stay with us. While we are pleased with your kind regards toward our hotel location, and breakfast you received it is regrettable that you were...More
Good Shuttle Service. Very Efficient Check in. Pleasant People at front desk. Good Breakfast. Very nice room with King Size Bed. Very Quiet, even though close to Airports. Restaurants within walking distance.
Thank william r
Response from Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport)Responded 31 March 2017
Thank you so much for your kind review of our hotel. We hope to see you again in the future. Thank you, Keith H., Front Office Manager