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Holiday Inn Express Alcoa (Knoxville Airport)

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#8 of 15 Hotels in Alcoa
Certificate of Excellence
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Holiday Inn Express Alcoa (Knoxville Airport)
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136 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Alcoa (Knoxville Airport)
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Showing 135: English reviews
Copperhill, Tennessee
Reviewed 6 August 2016

This is a lower-end HIE. Room was okay, except for a dirty phone. Other areas in the hotel had some walls that looked grungy. There is no lobby, which is kind of weird. Breakfast was nothing special. Best part of my stay was the good cinnamon rolls.

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Helpful?
Thank J M
Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Our hotels is getting ready to begin a major renovation to address most of the issues we mentioned. The others will be addressed. We value your comments and...

Reviewed 28 July 2016 via mobile

Nice looking on outside but rooms are very dated, A/C system barely keep my room cool during record heat wave, wifi was very problematic, would work great and fast then barely work at all. Would give this facility a one star but staff was great, so gave it a two star, the staff is obviously trying very hard to make...

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Helpful?
Thank Robert C
Keith H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you for your feedback. We appreciate the great comments about our staff. They work diligently to make every guest feel appreciated. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely,...

Reviewed 10 July 2016 via mobile

My stay was great, the clerk who checked me in was very welcoming. He offered dining suggestions with detailed directions and treated me like a valued customer, even though he was busy. The breakfast (which is why I stay at Holiday Inn Express) was well stocked and carefully attended to. My room clean and the bed was comfortable. This Holiday...

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Helpful?
Thank Jesse P
Rhonda H, Front Office Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great care to make sure all of our guests feel as a valued customer and we are glad to hear you felt that. It's something our staff takes great pride in, so we value your feedback. We hope...

California
Reviewed 18 June 2016

HIE Alcoa is in a great location, just a mile south of the airport, near the Texas Roadhouse. It's a little cumbersome to get in and out of, but that's a minor quibble. While all the rooms are supposedly non-smoking, they initially stuck me in room 327, one of the few rooms that does NOT have a no-smoking symbol on...

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Helpful?
Thank Zee A
Rhonda H, General Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

First, we would like to apologize for the experience that you had while at our hotel. Second, thank you for your candid review of our hotel. We are disappointed to hear that you had such a negative experience with the room condition. We would like to know more about what room you were in and about your stay so that...

Morrisville, North Carolina
Reviewed 12 June 2016

I recently stayed at this property while in the area on business. The room was spotlessly clean, the front desk staff was very pleasant, the beds were firm and felt newer. The breakfast area, while small, was very clean. The room was quiet and I had a good night's rest. I would definitely stay here again if in the area.

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Helpful?
Thank amm925
Rhonda H, General Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rhonda H., General Manager

Annandale, Virginia
Reviewed 11 June 2016 via mobile

We stayed in a queen suite, and the room was spacious, clean and comfortable. Staff was friendly and welcoming. Breakfast was good. Wifi was fast. But there are no outlets specifically designed for charging electronics, and the available outlets are located far from the desk and bed. (All the other hotels we have stayed in recently have lamps with built-in...

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Helpful?
Thank TNGalTraveler
Rhonda H, General Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you so much for your candid review of our hotel. I am sorry to hear that you do not wish to stay with us again. Many of the issues you addressed are in the process of being corrected with our upcoming physical upgrade. We would love another opportunity to prove ourselves to you. Sincerely, Rhonda H., General Manager

Tennessee
Reviewed 24 May 2016

Very nice clean place, comfortable bed. Even though we were in the room right next to the breakfast area, it was quiet. A/C didn't sound like a train either. Breakfast was more than enough. My only improvement would be they could use stainless steel pans to hold the hot food under the warming lights. The plastic trays looked old and...

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Helpful?
Thank Cookevillelocal
Rhonda H, General Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rhonda H., General Manager

Clare, Michigan
Reviewed 6 April 2016

We went to this hotel because they had a pool and we wanted to swim as we celebrated our anniversary. Well that didn't happen. The pool was so cold that my husband wouldn't even get in it. I got in but only up to my waist. They have no hot tub and this was disappointing. The room was very nice...

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Helpful?
Thank Carrie H
IHGService, Guest Relations Manager at Holiday Inn Express Alcoa (Knoxville Airport), responded to this review

Dear Carrie H, Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to providing comfortable room accommodations. On the other hand, I deeply apologize if you were not able to fully enjoy our pool facility. Rest assured that this...

Reviewed 13 February 2016 via mobile

So I did a road trip from Colorado spring to Knoxville with my fiancé. We were planning to travel all the way to Sth Carolina however I would not have made in onto a flight back to Texas. He was going there for work and I was going to stay with his mum before heading back to Australia. 😔😔 Anyway...

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1Thank Angel B
Chattanooga, Tennessee
Reviewed 9 February 2016

Came in around midnight to a pre-booked room. I am a bit paranoid as a single female traveler regarding adjoining doors. Imagine my horror when I had not 2 but 3 doors in my room! One to the interior hallway, one adjoining and another to the parking lot. Now this is a nice feature to be able to come and...

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Helpful?
Thank SoBelle1967

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites The Holiday Inn Express Hotel & Suites is located in Alcoa at the Knoxville Airport off Alcoa Highway. We have 80 beautifully renovated guest rooms which include business and Jacuzzi suites. Enjoy our new Stay Smart beds with soft quilted duvet, fresh white linen, and the feel of Egyptian cotton. We have a colorful new throw with your choice of soft or firm pillows. There is free wireless high-speed throughout the building; if you did not bring your laptop, please use our business center with free Internet and printing. All rooms offer hair dryers, irons, ironing boards, coffee makers and new 27' televisions with over 40 channels to surf, including free HBO. As always, a Hot deluxe complimentary breakfast is served each morning from 6:30 AM to 9:30 AM Monday- Friday and open on weekends till 10 AM so you can sleep late and enjoy your stay. We offer a newly remodeled indoor pool with an outdoor veranda for summer time fun in the sun. Our new health and fitness center is located on the first floor for your convenience. We have 2 large meeting rooms for your next event, family gatherings, or business functions. ... more   less 

Additional Information about Holiday Inn Express Alcoa (Knoxville Airport)

Address: 130 Associates Blvd, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: ₹ 6,071 - ₹ 8,526 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Alcoa (Knoxville Airport) 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Alcoa (Knoxville Airport) Hotel Alcoa
Holiday Inn Alcoa
Alcoa Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Alcoa (Knoxville Airport) staff and other travellers.
2 questions
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Asheville, North Carolina

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Questions? Get answers from Holiday Inn Express Alcoa (Knoxville Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the second floor and moved to first floor. I like the first floor because your room exits to hallway or directly to parking lot.”
 of 5 bubbles 241sunny, 4 Sep 2016 | Read review
“They do have some drive-up rooms in the back, if that's what you want.”
 of 5 bubbles JM721, 5 Aug 2016 | Read review
“Great quiet location outside of Knoxville and Maryville with great shopping in the area”
 of 5 bubbles SoBelle1967, 9 Feb 2016 | Read review
“They are all pretty standard.”
 of 5 bubbles 379AlanR, 24 Sep 2015 | Read review
“This hotel and its location is very quiet, so any room should be "the best one".”
 of 5 bubbles 2_WNCHappyGirls, 21 Aug 2015 | Read review
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