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MainStay Suites Alcoa Knoxville Airport

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#5 of 15 Hotels in Alcoa
Certificate of Excellence
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165 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Alcoa Knoxville Airport
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Showing 164: English reviews
Shropshire, England
Reviewed 28 June 2016

We stayed here for 6 nights as we wanted a base to explore this side of the Great Smokies, it proved to be a good choice at a very reasonable cost. We did have a serious issue (not of our making) on arrival with our room, I will not enlarge on it here because it was not the hotels fault...

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Helpful?
Thank stokersam
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Albuquerque, New Mexico
Reviewed 28 June 2016 via mobile

My son, his four classmates and teacher traveled from Albuquerque to Knoxville for the purpose of a conference. We attended this conference in May and stayed at the Mainstay Suites for five nights. The place is old, outdated and badly kept. The rooms were only cleaned to satisfy what you could see but don't peak behind a tv or chair...

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2Thank ymmierx
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Franklin, Tennessee
Reviewed 17 June 2016 via mobile

I am a profession musician. I travel the world singing my songs and playing my guitar. I have stayed at every kind of hotel, motel, B&B imaginable. My stay last night at The Mainstay Suites in Alcoa Tn ranks up with one of the best. Great big rooms, clean and very friendly. The woman who served breakfast served me with...

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Helpful?
Thank TotalPic
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to complete our online survey. It was our pleasure to serve you at our hotel. We are happy to hear that you enjoyed your stay and our great breakfast. Thank you again and we hope to see you again soon.

Potsdam, New York
Reviewed 25 May 2016

Spent 3 days in Alcoa/Maryville. The MSS was our base of operations. What a great place. Room was very spacious and clean. The only thing that really needed attention was the room-to-room fan that blows hot or cold air from the main room into the bedroom. (we were in a very spacious suite). It was quite dirty...a good 3 minute...

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Helpful?
Thank weilmd2016
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for completing our online survey. We are very happy to hear you were very happy and that the Room was very spacious and clean, The management and staff were all VERY helpful, friendly, and courteous. The breakfast was very good and that the rate was VERY reasonable, and included the breakfast. We at Mainstay strive for...

Ridgeland, South Carolina, United States
Reviewed 24 May 2016

When we entered our room we were quite surprised at the quality of accommodations. The room was well beyond our expectations. Full kitchen with cooking and dinnerware. Staff were helpful, breakfast was excellent. Choice of restaurants very good. Very reasonably priced. A happy choice.

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Helpful?
Thank Paul d
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to complete our online Survey. We were very happy to hear that When you entered your room that you were quite surprised at the quality of accommodations. The room was well beyond your expectations. Full kitchen with cooking and dinnerware and that our Staff were helpful, breakfast was excellent. Choice of restaurants...

Atlanta, Georgia
Reviewed 23 May 2016

The staff is friendly, and the room was very nice. We had a queen size bed in one room (W/TV), adjoined by a living room/kitchen area. The living room part had a couch, coffee table, and TV, and it was separated from the kitchen area by a counter with chairs. The kitchen had a fridge, microwave, coffee pot, oven/stove, and...

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Helpful?
Thank SongMan67
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to fill out our online survey. We are very happy to hear you were very happy with your room and breakfast. We strive for excellence to ensure all of our guests feel at home away from home. Thank you once again and we hope to see you again real soon. Mainstay Suites - Come...

Blaine, Tennessee
Reviewed 5 May 2016

Great staff, clean and well lit. Safe neighborhood with great restaurants within walking distance. Close to the Knoxville airport and to Knoxville proper. Easy access to the Great Smoky Mountains, too.

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Thank 56Humbucker
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Mainstay Suites -...

Knoxville, Tennessee
Reviewed 30 April 2016 via mobile

Our stay was wonderful. Kathy was very helpful at the front desk. The room exceeded our expectations and the breakfast was amazing. Everything was clean and nice...thank you very much and we would stay again and would recommend it to everyone we know. Very nice place for a get away. Thanks again Nancy Turner

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Thank Nancy T
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Nancy, It was a pleasure to serve you here at Mainstay Suites. It is our goal to ensure all of our guests feel at home away from home. We are happy to hear that you were pleased with your room and our breakfast buffet. We hope to see you again real soon. Thank you again for being our guest. Front...

Nashville, Tennessee
Reviewed 17 April 2016

Didn't actually get to stay here because their website overbooked the hotel for the night. We never got further than about 10 feet in the front doors. As soon as we walked in the night manager had a voucher already filled out for us to stay at the Hilton-Airport for free. So major points off for not having our room,...

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Helpful?
Thank SeabeeWife
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to take our online survey. We apologize that you didn't get a chance to stay with us due to overbooking. It is our priority to ensure all of our guests are taken care of and are happy. We hope that you enjoyed your stay at the other hotel and hope that you would stay...

Alcoa, Tennessee
Reviewed 15 April 2016

I was caught not having a place between jobs when I came across MainStay in Alcoa. I have stayed there maybe around 35 to 40 nights. I have been traveling for work for the last 2 years and 99.999 percent of that time has been in hotels so I have had a lot of experience in this field. The rooms...

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Helpful?
Thank robertbrown1967
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Robert, Thank you so much for your kind words. It was a pleasure having you stay with us. It is our goal to ensure all of our guests feel at home away from home. We hope you will come visit us again and stay real soon. Thank you once again for the kind words and we look forward to seeing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 

Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Circle, Alcoa, TN 37701
Region: United States > Tennessee > Alcoa
Price Range: ₹ 4,424 - ₹ 8,304 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Alcoa Knoxville Airport staff and other travellers.
3 questions
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West Palm Beach, Florida
over a year ago
South Fulton, Tennessee
Sevierville, Tennessee

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Questions? Get answers from MainStay Suites Alcoa Knoxville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask questions! ball tournament's, why so full?”
 of 5 bubbles cigarettetopgun, 21 Nov 2016 | Read review
“We were on 2nd floor no complaints.”
 of 5 bubbles pmazz278, 10 Aug 2016 | Read review
“All the rooms looked great but dinner is easy with nearby walking distance restaurants and the free breakfast was terrific.”
 of 5 bubbles chazRT08, 5 Jul 2016 | Read review
“High floor probably best.”
 of 5 bubbles stokersam, 27 Jun 2016 | Read review
“All the rooms were good. I like the 1st floor”
 of 5 bubbles robertbrown1967, 15 Apr 2016 | Read review
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