Four Points by Sheraton Allentown Lehigh Valley
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Allentown Lehigh Valley
Updated 29/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 32 hotels in Allentown
Location
Cleanliness
Service
Value
Four Points by Sheraton Allentown Lehigh Valley boasts flexible event space, a 24-hour fitness center, business center and fast, free Wi-Fi throughout the hotel. Guests of the hotel will also enjoy full-service dining at the pub. Located in Allentown in the heart of the Lehigh Valley, we are within driving distance of Muhlenberg and Cedar Crest colleges, Lehigh University and Lehigh Valley Hospital Cedar Crest. The hotel is also near the corporate headquarters of Air Products, Olympus America and PPL Corp., and manufacturing facilities like Lutron Electronics and Mack Trucks. It is roughly 9.5 miles from the hotel to Lehigh Valley International Airport (ABE) - ensuring quick, convenient arrivals and departures for Allentown visitors.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Heated pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Bowling offsite
Kids stay free
Parking
Wifi
Pool / beach towels
Restaurant
Breakfast available
Complimentary Instant Coffee
Happy hour
Tennis court offsite
Water park offsite
Car hire
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Air purifier
Interconnected rooms available
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Danish
Location
Full view
65Somewhat walkable
Grade: 65 out of 100
20Restaurantswithin 1 km
3Attractionswithin 1 km
13Reviews2Q+A3Room tips
Reviews
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Popular mentions
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very friendly staff, clean rooms/ Walls are a bit thin. My reason for a 4 instead of a 5 is the functionality of the room. When staying in a hotel for more then a night it is nice to NOT have to live out of a suitcase. There are absolutely no drawers, no dresser not even a drawer in the night stands/table. The location of the desk is right in front of the TV. As a platinum elite Marriott member i have noticed this trend. Marriott properties get built or renovated they seem to be more interested in “modern design” then practical for travelers. It is a very nice hotel but I probably wont stay here again.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed here two years ago and it was a dismal experience. This 5 day stay here was enjoyable and it seems management has gotten its act together. The location is excellent and the service at the hotel has really improved. Kudos.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 20 Sep 2021
Dear Michael B, Thank you for taking your time and giving us a feedback regarding your recent stay with us. We are delighted to have been your chosen hotel during your recent stay in Allentown. It was truly a pleasure to serve you and thank you for giving us another chance to make it right. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Allentown Lehigh Valley and we hope you choose to create more memories with us whenever your travels bring you back to Allentown. Sincerely, Het Gandhi hetg@jhgco.com
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+1
While the staff was amazing and friendly, my stay quickly became a nightmare the morning I was supposed to check out. In the early morning on the day I was to check out, I was startled awake by rustling noises only to discover a mouse in my room. I quickly showered and went to pack up and discovered mouse droppings all over the top of the counter and along the base of the pull-out couch. The mouse ran through the room a couple of times between the couch, bed and under the fridge. As I finished getting ready for my day, I had dropped my charger along the one side of the couch, only to discover a stain and an old used condom. While the staff was so kind, shocked, and apologetic, I’m shocked that the room was not as clean as I had initially thought. Upon coming home, I also discovered that the mouse chewed through a pair of my bike shorts. Again, the staff was amazing, and I received a full refund for my visit, but this is definitely something to be aware of. Maybe this is an issue due to covid and not being staffed properly, but it’s definitely not something you would expect to find in a higher rated hotel. I highly suggest you check your room over before unpacking.…
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 2 Sep 2021
Dear vs54121, Thank you for taking the time to share your valuable feedback. My name is Het Gandhi and I am the General Manager at the Four Points by Sheraton Allentown Lehigh Valley. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Allentown Lehigh Valley. Sincerely, Het Gandhi hetg@jhgco.com 610-437-9100 ex.600
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It’s very convenient after a long day at Dorney Park. It’s literally across the street. You can see the building in the parking lot. When my family & I checked in, The hotel lobby A/C wasn’t working but the check in process was quick so it was okay. The rooms itself was pretty big. Beds was surprisingly comfy. However the showers had hair in it and the coffee machine was filthy. The restaurant on the property A/C wasn’t working either but after a few drinks, u can ignore it lol. The bartender was bartending & serving tables. She was alone & she was a sweetheart. The food was actually wonderful. It was truly the best hotel food i ever had. Overall my stay was okay. It was only for overnight so i can’t complain too much
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: There wasn’t a cut off time for check in as per the front desk. I was having issues with the app
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 28 Jul 2021
Dear Briisoheartless, Thank you for taking the time to share your valuable feedback. My name is Het Gandhi and I am the General Manager at the Four Points by Sheraton Allentown Lehigh Valley. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Allentown Lehigh Valley. Sincerely, Het Gandhi hetg@jhgco.com 610-437-9100 ex.600
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+1
TV blinks in and out. Microwave was disgusting. You can’t use the pool without walking to the front desk, having them walk you to the pool down the hallway and unlocking it. There’s even a one hour time limit. I am not wearing my swimsuit in the lobby!!!!! Marriott come on!
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 26 May 2021
Dear 55tracyj, Thank you for taking the time to share your valuable feedback. My name is Het Gandhi and I am the General Manager at the Four Points by Sheraton Allentown Lehigh Valley. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Allentown Lehigh Valley. Sincerely, Het Gandhi hetg@jhgco.com 610-437-9100 ex.600
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They clean rooms weekly, we were told So, no fresh towels, no emptying trash no coffee, no cups, no tissues. However you are paying full price. When I asked what was going on they said they thought I knew........really? After a day out, returned very tired and not even a clean paper cup. Would never stay here again.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Dont stay at 4 Points Marriot.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 26 May 2021
Dear Teresa, Thank you for taking the time to share your valuable feedback. My name is Het Gandhi and I am the General Manager at the Four Points by Sheraton Allentown Lehigh Valley. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Allentown Lehigh Valley. Sincerely, Het Gandhi hetg@jhgco.com 610-437-9100 ex.600
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Beautiful and clean hotel , Steven was excellent and very professional. I look forward to staying there again next month. Location was perfect close to many places. My grandson really enjoyed the pool.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 26 May 2021
Dear Alisa, Thank you for taking your time and giving us a feedback regarding your recent stay with us. We are delighted to have been your chosen hotel during your recent stay in Allentown. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Allentown Lehigh Valley and we hope you choose to create more memories with us whenever your travels bring you back to Allentown. Sincerely, Het Gandhi hetg@jhgco.com
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When I sat down to write this review, I was very much surprised that there were so many negative ones. My room was very clean, the bed was comfortable, and the staff was extremely friendly. I ate breakfast in the restaurant twice, and I have no complaints about the food. The only thing that was a little odd was having to use two remotes for the TV. It took me a while to figure those out, and it was likely just user error. Perhaps when the park is open it gets crazy and loud here, but I did not experience any of that. Thank you to the staff for being so nice.
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Date of stay: April 2021Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Het Gandhi, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 26 May 2021
Dear Tom, Thank you for taking your time and giving us a feedback regarding your recent stay with us. We are delighted to have been your chosen hotel during your recent stay in Allentown. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Allentown Lehigh Valley and we hope you choose to create more memories with us whenever your travels bring you back to Allentown. Sincerely, Het Gandhi hetg@jhgco.com
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We had some appointments in the area so stayed here for a few days. Receptionist at check in was excellent. Room was very comfortable and everything was in working order. The fridge was a nice bonus so we ate breakfast in the room as it was not included. We ate in the bar a few times and the food was good except the mini crab cakes which were a little burnt and shrivelled. There were several restaurants in the area and the LeHigh Valley Mall was a short drive away.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Room Tip: The back is probably quieter as Hamilton Blvd is a busy road.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from AllentownSuites, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 28 Feb 2020
Dear Anne D, Thank you for taking your time and giving us a feedback regarding your recent stay with us. We are delighted to have been your chosen hotel during your recent stay in Allentown. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Allentown Lehigh Valley and we hope you choose to create more memories with us whenever your travels bring you back to Allentown. Sincerely, Het Gandhi hetg@jhgco.com
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I used points and paid for the room for 2 nights. Stayed here for 7 days and 3 days out of the 7 day stay, my room was not cleaned, bed not made and no new towels.I can understand if one day was missed, but three! I checked out and went next door and staying at another hotel. I have stayed at Sheratons and Marriotts exclusively. In fact, I have stayed at both for over 750 night in the last 25 years. I rated my stay at this Four Points by Sheraton in the 5 top worst out of hundreds of my hotel stays. My suggestion is fine a hotel that values customer service. Mike Burns
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AllentownSuites, General Manager at Four Points by Sheraton Allentown Lehigh Valley
Responded 27 Feb 2020
Dear Michael B, Thank you for taking the time to share your valuable feedback. My name is Het Gandhi and I am the General Manager at the Four Points by Sheraton Allentown Lehigh Valley. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at . I look forward to speaking with you in order to restore your confidence in the Four Points by Sheraton Allentown Lehigh Valley. Sincerely, Het Gandhi hetg@jhgco.com
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PRICE RANGE
$159 - $240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites allentown hotel allentown, allentown comfort suites
LOCATION
United StatesPennsylvaniaAllentown
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about Four Points by Sheraton Allentown Lehigh Valley
Which popular attractions are close to Four Points by Sheraton Allentown Lehigh Valley?
Nearby attractions include Dorney Park & Wildwater Kingdom (0.5 km), Imagi Nation (0.6 km), and Haines Mill Museum (0.9 km).
What are some of the property amenities at Four Points by Sheraton Allentown Lehigh Valley?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Four Points by Sheraton Allentown Lehigh Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Four Points by Sheraton Allentown Lehigh Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton Allentown Lehigh Valley?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Allentown Lehigh Valley?
Conveniently located restaurants include Cali Burrito, Carrabba's Italian Grill, and Perkins Restaurant & Bakery.
Are there opportunities to exercise at Four Points by Sheraton Allentown Lehigh Valley?
Yes, guests have access to a fitness centre and a heated pool during their stay.
Are any cleaning services offered at Four Points by Sheraton Allentown Lehigh Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Allentown Lehigh Valley offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Four Points by Sheraton Allentown Lehigh Valley?
The staff speaks multiple languages, including English and Danish.
Are there any historical sites close to Four Points by Sheraton Allentown Lehigh Valley?
Many travellers enjoy visiting Trout Hall (6.2 km).