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No. 6 Jalan Stesen Sentral Kuala Lumpur Sentral, Kuala Lumpur 50470 Malaysia
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The St. Regis Kuala Lumpur
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 719 in Kuala Lumpur
Location
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Travellers' Choice
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Free shuttle or taxi services
Conference facilities
Banquet room
Wifi
Hot bath
Infinity pool
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Taxi service
Meeting rooms
Spa
Facial treatments
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
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Luxury
Charming
Languages Spoken
Hindi, Indonesian, Malay
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Full view
100Great for walkers
Grade: 100 out of 100
147Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
639Reviews22Q+A66Room tips
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Ranga K wrote a review Yesterday
48 contributions145 helpful votes
One would have thought that hotels would have used the downtime during covid to train their staff, improve their product and go above and beyond for those frequent customers who patronize the brand on a regular basis. It was exactly the opposite at the St Regis in KL - front desk staff don’t really care about customers, no customer service whatsoever and a don’t care attitude to top it all off. Being titanium elite does not really matter. I wonder whether anything really matters at this hotel with the staff attitude. Will definitely not be our choice next time! Plenary of better choices around.
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Date of stay: May 2022Trip type: Travelled
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Meow_Boy wrote a review Yesterday
Kuala Lumpur, Malaysia142 contributions128 helpful votes
+1
I arrived at the hotel around 13:40. Waited for 20 minutes to checked in. Understaffed at front desk counter. Not a good first impression compared to your closest competitor, The Ritz Carlton who also offered a butler service. The experience was handled professionally by Naomi. She is a saving grace of underwhelming situation and able to do the service recovery. Despite not assigned as a Front Desk representative, she was taking her initiative to do so. Compliments to her hard-work. The turndown service is made on request which is very odd. Welcome amenity was a 3 small pieces of pineapple tart, which was disappointed compared to what you would have provided to IG influencer or travel blogger because of their fame. The swimming pool is closed. Your property clearly understaffed. Please do something about it to justify your 5 star rating. If you keep doing the cost cutting, your revenue from full paying guest will also gets affected.
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Date of stay: May 2022Trip type: Travelled
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Khai Shah wrote a review 17 May
Singapore, Singapore667 contributions118 helpful votes
+1
Stayed here several times & after 2 years when the borders open, i chose to stay at one of my favourite hotels in KL. However this stay was rather disappointing. I arrived at 4pm & was told the suite room was not ready. So we decided to have our afternoon tea at The Drawing Room. An hour later, a staff member came to pass the room key. Room was well appointed. Very spacious & clean. Room service was below average. Taste horrible. Breakfast was awesome. Overall, don’t expect top notch service like before due to the pandemic. Service was rather average this stay.
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Date of stay: May 2022Trip type: Travelled
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jac1999 wrote a review 14 May
London, United Kingdom109 contributions102 helpful votes
I usually stay at the excellent Le Meridian in KL but decided to treat myself to St Regis. Ultimately this was a move not to be repeated. Here’s a very brief summary: The bad: 1) No shuttle from KL Sentral. So the hotel is pretty inconveniently placed now. 2) Unfriendly welcome. A world away from what one would expect 3) Had to beg for an upgrade. I booked using a reward scheme that upgrades if available. Was told “no rooms available” (lied to) before I re-requested and it was granted. 4) The bar was very untidy. Also, was told that they wanted to close and wouldn’t make complicated drinks. Such was the hostile atmosphere I took some beers to my room. 5) Had lunch in The Brasserie. Average starter and poorly cooked cold steak. They’d also run out of steak condiments (at a steak led restaurant!!). They refunded the dish but I’d rather have the food than the money! 6) No one asked “how was your stay” at check out (do they care?) Hence I feel the need to write this review instead of talking privately about my experience. The Good: 1) Nice room. Nice view 2) Strong breakfast 3) Efficient butler service Would I stay again? Not a chance in hell. I wanted pampering but in the end was just left disappointed and dreading the 15 min slog with my suitcase to KL Sentral
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Date of stay: May 2022Trip type: Travelled
Room Tip: If you have a lot of luggage, get a cab from the airport. It’s too inconvenient to get to the...
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Response from Vasanthi prabhakaran, Guest Services / Front Office at The St. Regis Kuala Lumpur
Responded 1 week ago
Dear Mr. Jac1999 First of all, thank you for detailed review on your stay experience with us. I’m professionally embarrassed for all the challenges that you faced with us right from the arrival till the departure experience. It’s completely unacceptable and I can only imagine how this must have made you to feel as our guest. I’m checking every details that you shared one by one and working with the team on the corrective measures. Evidently, there were a lack of follow up, no alternatives neither apology offered during your encounters hence the disappointments. I offer no excuse but my most humble apologies for the shortcomings that you have faced with us. We pride ourselves in extending the highest level of service and we have fallen short. I have shared your experience with the departments concerned to ensure that improvements are made immediately to avoid this from happening again in future. I know that I am unable to turn back the hands of time however I would like to genuinely have myself as your point of contact from here on, should you need further assistance or should you still find our property fit as your home away from home in the future. My team will personally ensure that your future stay experience will be a more positive and memorable stay! Wishing you and your family a wonderful weekend. Thank you. Warmest regards, Vasanthi Prabhakaran Assistant Director Of Rooms
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Shalom2218 wrote a review 3 May
Singapore269 contributions61 helpful votes
+1
Fresh from the shackles of the Covid pandemic, I was glad I chose St Regis as the location for my first business trip after a hiatus of two years. I forgot my cuff links which was a key essential for my business meetings, and butler Martin sprang to the rescue, generously offering his personal cuff links collections for my use. My gratitude and appreciation indeed to him for saving me a trip to the boutiques to purchase the cuff links! Quite apart from the superb software, the “hardware” was equally impressive. The hotel generously granted an upgrade to this Platinum Bonvoy member an upgrade to the Caroline Astor Suite which was impressive and stunning. The hotel also offered impressive meal offers for Muslim travelers breaking fast, which was thoughtful and considerate. I would stay here again in a heartbeat!
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Date of stay: May 2022Trip type: Travelled
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Fadzil wrote a review Apr 2022
2119 contributions4999 helpful votes
+1
Greetings, I returned to St Regis Kuala Lumpur with a very exciting feelings to have a repeat of my previous wonderful experience my stay here, the last time was in September 2019, supposedly with the intention of "Save the best for the last" at the end of my trip to KL. But it appals me for reasons that will be discussed in the review below. It's become "Become worse than the first". 🔵Introduction After almost 3 years away from visiting Kuala Lumpur due to the Covid19 pandemic, this is my first review of this hotel in 2022. Bookings for this room have been made over the past few weeks. 💳Check in 🌟🌟🌟🌟🌟 My family and I arrived at the lobby at around 4.15pm. We were greeted by several concierge staffs and some of them then helped unload the luggage from the car. Upon entering the lobby area, there were 2 active FDA staffs on duty on the left and 2 more on the right. I chose the left sit and took a seat in front of Alicia. ✅Lobby The lobby area of ​​St Regis Kuala Lumpur is indeed very beautiful, spacious and grand especially the lobby lounge. A large picture of an athletes playing polo is used as "background" of the reception table. The signature St. Regis fragrance can soothe the mind. 🛎️Concierge 🌟🌟🌟🌟🌟 I did not have time to remember the names of the staff concerned because in my opinion, the staff name tags are a little small in writing. But I give it 5-stars because they always very friendly to me every time I went out or in through the entrance of the Hotel. ✅Receptionist/FDA 🌟🌟🌟🌟 As usual, a check-in session was initiated whereby I need to show some identification formally. I was a little disappointed with this time as my request for late check-out at 3 pm could not be fulfilled by Alicia on the grounds that the suite I was using had been booked and had to be released to other guests the day after. I requested late check-out because my flight got delayed and resecheduled to 6PM and the checkout time period with boarding time was a bit huge. She then stated that she could only allow maximum checkout time at 1PM. I reiterated my hope and asked her to relay my request to the Duty Manager (DM) who is on duty. She then walked over to the back side of the reception for a moment, probably talking to the DM. After a few minutes, she returned with even more sad news. She said that the DM could not allow the 3PM late checkout request, even denied her first approval of 1PM checkout earlier. I then politely asked her to speak directly with the DM who gave such instructions, but Alicia was a bit reluctant and stated the DM was a bit busy. I said I was willing to wait until DM had time to see me but Alicia still look pretty hesitant evem with her face mask on, she told me again that the DM was not available. Slightly disappointed, I accepted this with heavy heart and we excuse ourselves to go to our room. I deducted 1 star because of the DM’s refusal to confront me (maybe even their strategy to point out new FDA staff because I got to know Alicia and she told me that she works here roughly for 3 months) 🤵🏻‍♀🤵🏻‍♂Butler 🌟🌟🌟🌟🌟 Line of Butlers who served us in shifts was indeed very friendly and helpful. Their job is to take care of our needs such as serving drinks, helping to manage clothes that need "pressing" and so on. Mia, Alice and a few other butlers whose names I’ve forgotten were flawless! Alice accepted our clothes for service pressing and managed to do the job well as we were quite in a rush. Our Clothes were picked up at around 5.50pm and delivered to the room at 6.40pm. 🛏️😴Interior/Cleanliness/Room Facilities 🌟🌟🌟🌟 This is the first time I got an Executive Suite (Junior Suite) room which was actually just renamed and previously known as the Metropolitan Room. It is a bit larger than normal rooms because probably it is located in the corner of the building. This room was renamed probably just by the hotel's neat strategy to avoid the elite Marriott Bonboy guests being upgraded to a larger St Regis Suite/ Caroline Astor Suite room, I presume. In terms of cleanliness, it was clean however I found there was some furniture that looked scratched and dusty, slightly damaged and coincidentally the control panel to control the lights and curtains on the right side of the bed didn’t work. I complained about this issue to the Night Manager on duty when we returned to the hotel late at night and he immediately instructed the Engineering Department to fix the control panel. 🌅View from room 🌟🌟🌟🌟🌟 This is the first time I got a room with Lake View, I feel that this room has a more beautiful view than our previous room at Hilton KL because we can see the Petronas Twin Towers and KL Tower from the far corner of the room window. The lower floor can be seen the National Museum building, the National Planetarium, the National Mosque (slightly) and the Perdana Lake. Unfortunately, I didn't get a chance to watch the supposedly beautiful sunset scene as Mia the butler told me because it happened to be raining heavily. 🚽🧻Cleanliness-Toilets/Toiletries 🌟🌟🌟 The Remede brand used by the St. Regis Hotel is indeed very immersive in its fragrance. As usual, the toilet area of ​​this room is equipped with a beautiful bathtub with TV, Double-sink vanity and automated toilet. The downside of this is its location is next to the main door and there is no view out of the hotel just like the St. Regis/Caroline Astor Suite. I minus 2 stars because the shower space is quite small, its marble floors looks dirty and when using the shower the water will splatter out from of the hole under the glass door which causes outer area to get wet. The solution is to use a footwear towel only. Also when I first turned on the water from the bathtub, I noticed the water coming out was brownish (probably silty). I turned off the water, removed the stagnant water and put the water back on and then it was ok. Luckily I haven't put my daughter in the bathtub. The box for storing toilet amenities is a bit torn-down, the side of the box is torn. 🍽️Food at the main restaurant (The Brasserie) 🌟🌟🌟🌟🌟 The breakfast at this restaurant is really great, although the options are not as many as at other hotels because in general it is focusing on the quality of the food. No complains about taste at all and the staff is very diligent and friendly. My wife really likes chocolate waffles while I love coffee and noodle soup. 🍽️Food to room (Room Service) 🌟🌟🌟🌟🌟 The food I ordered for my daughter was a G set (Chicken Nuggets with Sweet Chilli Sauce & French Fries). Taste quality was good, portions are appropriate and it comes with complimentary mineral water and dining cutleries. 🧹Housekeeping 🌟🌟 Had a little chat with Alice when she served us afternoon tea (5pm if I'm not mistaken), she asked of what is the time we are free for the "evening turndown service". I told her that I'll leave for a while at about 7 pm, so 8 pm would be best. She took note and will inform the relevant department. Before leaving the room at about 7pm, I remember very well that I dialled "0" line and told the operator with similar message. What was disappointing, when we returned to the hotel at about 11pm, our room was still in the same condition as it was when we left. I started calling the "0" line and complaining about this issue. The operator initially seemed stunned, then apologized and promised to ask the staff to arrange the room turndown service as soon as possible. I then waited and waited until 15 minutes has passed, I called again because nothing happened at all. Disappointed again because my call was not answered, maybe they saw my room number and waited for it to ring for about 2 minutes but did not dare to answer. About 10 minutes later, I was about to go down to see the Night/Duty Manager because I felt like I had lost my temper. We are also tired. Turning to this issue, as I was getting ready to go down and suddenly the room bell rang. I opened the door and there were 2 housekeeping staffs stood outside with their equipment ready to make a turndown service. I asked one of the staff, why don't you do a turndown service earlier? They simply said that they did not receive any instructions to service my room.. Not long after, I took my son and wife down to the lobby in our pajamas because of the Marriott hotel policy I had stayed at before (LMKK, Marriott KK), guests were not allowed in the room if the staff entered the room. Probably an exception to the Butler who were serving us on the late afternoon. I went to the FDA desk and Ilham introduced himself as the Night Manager on duty. I complained about this problem at length to him and he apologized profusely. I told him this is a 5-6 star hotel, how can one forget such a thing. And it was a bit inconvenient because the service we asked for was only for that night. He handled my problems quite well, ironically he offered me a late check-out. So my request of denied late checkout last evening, it was just a drama for them, right? Eventually I gave in because I really needed that time to checkout and handed over my access card for him to reset the checkout time. He asked me to wait patiently and promised to let me know when the room is ready. So there I was in the lobby, with my wife and daughter roaming the area because it was already 12 midnight. About 15 minutes later, I was called and finally went up to the room. We when straight to sleep as we were extremely tired. I deducted 3 stars as a result of this incident. 1: failing to keep the promise of service, 2: not up to standard service and 3: realy troubling us as a family. 💙Checkout 🌟🌟🌟🌟🌟 I checked out at 2.30pm with help of Violanny and Xiinwei without any problems. Xiinwei relentlessly apologizes for our inconvenience due to issues arising during our stay. She was also very attentive that she escorted my family and I right up until we were leaving. 🔵OVERALL Quality of Accommodation 🌟🌟 In conclusion, there is a significant lack in terms of communication and handling of guests at St Regis Kuala Lumpur during this stay. 1. 3-star level stay experience at the price of a 5-6 star hotel. The price is very not worth it with the service received in general, quite unsatisfactory. 2. Concierge and other staff do their job well, but there are a few who do not know how to do a good job. The solid proof is that housekeeping staff failed to identify the damage of the control panel in the room but they release the room to me anyway. At night, they failed to make a turndown service even though I had left the message with the Butler and Customer Service. 3. This Executive Suite (Junior Suite) is not worthy to be called a Suite, because usually the Suite, especially in 4-5-6-7 star hotels, there will be a separate living room (walled) with separate bedroom. Toilets are usually 2, 1 on the outside and 1 is near the bed. This room has only 1 toilet. The TV should also have 2, 1 in the living room and 1 in the bedroom. 4. If there is an issue that arises, they mixed it up. Doing turndown service, forgot. Fix the control panel, fast. 5. Most of the hotel staff in my observation are the "newbie" type, so lack of experience in handling guests is pretty obvious. This may be due to reducing manpower costs because highly experienced staff usually have relatively high wages and some do not want to take wages cut due to commitment. The burden on new staff, especially in hotels with 5 stars and above, is heavier because there may be many experienced staff who can guide them are no longer there/laid off. 6. Name tag issues again. My habit is to watch the staffs name tag because I want to remember the name and position. But the uniqueness of St Regis is that I saw obviously all the staff with no designation/position placed in the name tag. So maybe you want to show them all the same? FDA, Butler, I can't really tell except maybe in difference of their uniforms. So we can't recognize one is a manager, supervisor, team leader or even new staff, etc. 7. I asked Customer Service if I can get a complimentary shuttle service should I want to go to NU Sentral from the Hotel as I used in 2019, unfortunately the staff said this service has been postponed for a long time. How Unfortunate. Q: Will I come here to stay again? A: 50/50 Facilities not visited/used so no comments can be given: 1. Gym 2. Spa 3. Swimming pool 4. Parking 5. Astor Bar Staff(s) deserving praise +ve: -All I mentioned above. Staff(s) deserving criticism -ve: -Housekeeping especially their Supervisor on Duty; -Duty Manager who don't have the guts to see me. It's your duty to talk with me if I want to have a word with you on something. (One of basic DM job descriptions is answers guests inquires, handles complaints and attend to the needs of the guests - Remember?)
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Date of stay: March 2022
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Room Tip: High floor, lake view where you can see the Twin Towers and KL Tower from afar
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87 Helpful votes3 Reposts
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Response from Vasanthi prabhakaran, Guest Services / Front Office at The St. Regis Kuala Lumpur
Responded 12 Apr 2022
Dear Mohdfadzil79 First of all, thank you for taking the time to share your detailed review about your stay Thank you for your compliments and at the same time for the constructive feedback. I’m professionally embarrassed for the all challenges you faced with your experience. Evidently, there were a lack of follow up, apology and no alternatives offered during your encounters hence the disappointments. I offer no excuse but my most humble apologies for the shortcomings that you have faced throughout your recent stay with us. We pride ourselves in extending the highest level of service and we have fallen short. I have shared your comments with the departments concerned to ensure that improvements are made immediately to avoid this from happening again in future. Kindly reach out to us directly should you still find our property fit as your home away from home in the future. Wishing you and your family a wonderful week ahead. Thank you. Warmest regards, Vasanthi Prabhakaran Assistant Director Of Rooms
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Pavan Pasricha wrote a review Apr 2022
Kuala Lumpur, Malaysia25 contributions26 helpful votes
Third time staying here and it got better after each visit. My friends and I had an amazing staycation. The room is perfectly kitted out. Room upgraded as a Gold Elite member. Every member of staff have been attentive and helpful. Adam and Alice are the best butlers anyone could ask for. Very polite and professional! Kudos to the friendly ladies at the swimming pool, Linda and Farah. A special shout out to the charming Rajvinder from Front Office who checked on us and made sure everything was in perfect order during our stay. He also makes you feel very welcomed with his warm and accommodating personality. Thank you from the bottom of my heart. Thoroughly enjoyed our stay and will definitely return.
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Date of stay: March 2022
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SoloLadyTravel wrote a review Mar 2022
Kuala Lumpur, Malaysia49 contributions59 helpful votes
1. A Bad Start - not well trained front line staffs--what? Unbelievable for a room which cost RM750/night with a butler (ha..ha..) Arrived via ERL from the airport in the late evening Monday and it was raining heavily (doesn't KL nowadays?) and could make out my direction by foot from the station. Instantly what do you do? Called the front office of the hotel from Sentral Station itself. She advised to make my way via Q Sentral via McD (ok) and I am reassured that I could make it even in it rains as there is a connecting walkway from Sentral Station to the hotel. So..I walked pulling my hand luggage to my destination, She called two times along the way (good of her...so I thought which I told her so- at that point) as she directed me to some important landmarks...until I arrived at the Costa Coffee outlet (closed by then in Q Sentral). Then, I asked some of the guards and some knew where I should be going next and one could not help as he was clueless as well (which was ok since he is not a staff of St Regis). Still raining heavily and I called the front desk personnel again for guide. The one vocabulary I can clearly remembered that she keeps on repeating as I repeated by confusion with her direction was "certainly Ms."(repeated many times_ which I could not understand the relevancy). Anyway, I decided to cut our conversation and found myself a local valet man/driver to a posh car in front of the Q Sentral lobby and he said that I would need to walk to the side of the building (meaning, would get wet) in order to get to the St Regis next door. And at that point, I decided with him that I would have to get a Grab- no way about it. But upon checking Grab apps, it is only 150m to the hotel lobby from my location..ha..ha... So, I decided to walk back to KL Sentral, dragging my hand luggage and take a Grab from Arrival door in Sentral. Then the "certainly" front lady called and I got angry with the whole situation when she is well aware that it is raining heavily. Oh..she said sorry, I did not know that it was raining. That added my anger as I said - 1. I told her so up front because I wanted to make sure that I could get to the hotel if I decided to walk to the hotel, and 2. I told her she should find out since I called her for direction. She is expected to ask also how many luggage am I bringing and whether I am old and walking endlessly is not advisable especially if you are booked for St Regis. 3. She knew I flew into KL so I am not local and may not find the way around easy...Oh my.. after all this, Ms "certainly" suggested that she arranged a Grab for me. I asked at that point where does she wants me to wait for the Grab and her response was -"from where you are now Ms" and I asked, "Where is that?" because she did not ask and she mums. So, I decided to relieve her and said (sort of gave up on her assistance..basically), it is ok, I will arrange myself because I am tired having to double my journey now and tired as it is already an hour late and it is already late in the evening. So, I managed to get a Premium Grab service to bring me to St Regis, Upon arrival, no one opens the big huge door and I opened it myself and then only a butler ( I think) ran to hold the door. Got myself checked in. At the checked in desk, this Chinese lady mentioned that I am entitled to complimentary chocolate drinks and I just nodded to speed up so that I can rest.. 2. Reversed psycho for bad service? and if I am not a social scientist myself, I could come out as a depressed guest. After I made known of the bad experience (which I did not intend to) to an Assistant Manager who happened to walk into the same lift as I am going up my room- which comes with a butler, then the never ending story telling or to be precised the repeating of the story began. A knock on the door about 30 minutes after I entered my room and the butler came and he asked me to repeat the incident while standing. But he had the curtesy to hold the door for me while I tale him my "sad story". After that, came the Chief Butler after an hour and asked me to repeat my story again but at the end after all the sorry sorry, he offered a full briefing of what I am entitled to with the room - all choices of hot drinks - brewed 4 times/day and free pressing for 4 garments ( now this hotel rooms do not come with iron and iron board) , and service to unpack your luggage for you (which I declined as he is a male and I am a lady- what is this? No culture sensitivity?- at the wee hour of the evening?) - really want to do this right, have a lady butler for a single lady business traveller. Can be caught in "an inappropriate situation" ok if the right department is informed...urgh! and ... another round of tale telling upon checking out- by the supposed Manager (I guess) here, people hish and hush their words so you could hear the slang (to be uptight) but not properly pronounced...he insisted that he wants to listen. The butlers were there around and I am thinking - why could not he get the full story from these people who had come around to ask - if it is really of concerned to him... and he did not even ask whether I was in a hurry or not...he insisted he wants to know. 3. Management! Listen! - Training will go along way... I did not attempt to remember anyone's name or ask for anyone's name because to me they are/you are all represent St Regis brand. if they did not get it right, It is management fault period! I hope I paid for a hotel of this brand to get the most leisurely, safe and happy experience especially when I have lots of work to settle as I had indicated at registration the reason for this travel. I am not a tourist. But 2-hours were wasted telling tales to these unimportant people who did not do anything to ease my lost time. I end up attending an online meeting at 8pm which lost from my brain because of the incident, unwashed because I was left with no time to get clean before the meeting start. I had to call the front desk again to get the instruction to connect to the wifi because the front registration counter failed to tell me upon checked in. I looked at the key card but no information there either.. 4. Good customer service is an art. I paid almost RM1K in total for a night stay here and to show his sorry, the manager extended his service to pay for my Grab and it was a Proton Persona Grab - I think it is Grab Plus to where I want to go. I asked him whether he is offering to arrange a hotel car for me when he asked interestedly where I was heading next because I told him, I do not want to pay for the hotel car even if I can afford it. I just smiled when I saw the Grab car and out of "not to embarrass him" in front of his subordinates who were all standing to wave at me _ too much I think_ I got in and was driven away - "Am supposed to feel like a grateful guest?". I travelled via Grab Premium all day Sir.. for safety reason as well - post MCOs. And it will cost you double the price of a Grab Plus if you need to know - about RM18/oneway ONLY. So, St Regis building, rooms are posh and as you can see in their website - all true. I really love their selection of bath towels - they have a huge bath towels..endless counts and bigger size hand towels as well - love those.. As usual, you have read my reviews of hotels services - they also offer "free" warm milk to the room to go with your coffee but here in St Regis, you are entitled to 4 cups of selected brewed coffees. Enjoy that coffee lovers... I also love the free pressing that comes with the room - very good for a business trip. Oh, they also help you with business printing - butler will handle that - via email - great to know- I need that most times but not this time, told him. and, toiletries all good- my hair was ok.. with most premium priced rooms, you can get extended check out hour if you need it. I was grateful for this trip as my flight was deferred to midnight and i dont want to be at the airport too long. used the dumbbell from the gym, gym facilities looked clean, good as well, both pool and gym opens late around 10am. With gym, you can enter at anytime via your room card (another misinformed information) . I was told by the front desk lady upon checked in that I will need to punch in number "0" but you just need your room card to gain access. Ehm.. not surprised at that point. I would have thought that hotel staffs would be more careful with service post MCOs which is what I had experienced when I stayed with Sheraton PJ and The Ritz last year.. I had a bad experienced with food at The Ritz but they were fast in managing that which you did not see in my posting here. Sometimes I wonder is it because I am local that I dont get the star service? Can't help wondering. PLease change if that is what in your brain, in service, what matters is whether the person has the money to pay for it. As long as the person is respectful, be respectful in return. Golden advice. Train and train your staffs and make them competent and not just select them for their face - bad choice all the way..
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Date of stay: March 2022
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Trip type: Travelled
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Response from Vasanthi prabhakaran, Guest Services / Front Office at The St. Regis Kuala Lumpur
Responded 18 Mar 2022
Dear SoloLadyTravel Thank you for sharing your experience, both positive and negative with us. We apologies for the challenges you faced upon arrival and the lapse in service during your stay . At The St. Regis Kuala Lumpur we pride ourselves on offering the highest service levels and in this case it appears we failed to deliver. We have shared your comments with the departments concerned to ensure that improvements are made immediately to avoid this from happening again in future. Guest such as yourself that are well travelled and a frequent guest to our Marriott properties all around the world are truly important to us and this will be a great lesson for us to continuously improve our service to our guest and to better serve you In the meantime if there is anything at all that I may be of further assistance, please do not hesitate to ask. Wishing you a wonderful weekend. Warmest regards, Thank you. Vasanthi Prabhakaran Assistant Director Of Rooms
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JoeyT21 wrote a review Feb 2022
Kuala Lumpur, Malaysia24 contributions5 helpful votes
The hostess, who is a trainee brought me to my table and as soon as I arrived at the table, I could see that the chair was wet. Somehow the rain splashed in or there’s a leakage at the area. I was then moved to the next table, which is also by the same window and I told the hostess that I could feel the rain / water splashing in too. She has then suggested to move the table in and since she was the only staff on duty, I had to lift the table and chairs with her. I wanted to order a coffee and was told that it’s not part of the afternoon tea even though I was puzzled as I thought I can choose either coffee or tea. I have then ordered the coffee at ala-carte price. When my friend arrived later, she ordered coffee and was told by the other staff (a permanent staff) that yes, she may choose either one. I wasn’t expecting such inconsistency. I told the staff and she apologized by telling me that my hostess is a trainee. I understand that trainer or anyone would make mistake sometime but I honestly feel the hotel could do better considering they should have the reservation list and anticipate the number of guests for the day, which may then plan their manning accordingly.
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Date of stay: February 2022Trip type: Travelled
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Response from Vasanthi Prabhakaran, Guest Services / Front Office at The St. Regis Kuala Lumpur
Responded 1 Mar 2022
Dear joeyp362 Thank you for taking the time to let us know about your experience while staying with us. It is through feedback such as yours that we are able to rectify and improve our service. What you experienced was not the level of service that we are known for and for this, I sincerely apologize. Your feedback has been shared with the team to ensure that this never repeats itself. We look forward to hosting you soon, If there is anything at all we may be of further assistance with, please do reach out to us. Thank you. Vasanthi Prabhakaran Assistant Director Of Rooms
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Anw wrote a review Feb 2022
2 contributions1 helpful vote
Had a lovely time here for staycation with my family. It was my first time at St Regis and have simple birthday celebration for my wife here. Everything was pleasant, checking-in was a breeze, room was spacious, clean and new, good gym equipment and pool area. Staffs were extremely nice and courteous and always willing to assist with any queries we might have. The butler service was superb and extremely helpful especially for birthday celebration in the room. Lunch was a bit pricy, since it was in our hotel package so it is not bother us. But the breakfast was good with lots of choices and great taste. Overall fantastic stay and experience and will definitely come back again.
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Date of stay: February 2022
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PRICE RANGE
$175 - $195 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
208
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Frequently Asked Questions about The St. Regis Kuala Lumpur
Which popular attractions are close to The St. Regis Kuala Lumpur?
Nearby attractions include Royal Malaysia Police Museum (0.5 km), Nu Sentral (0.4 km), and National Museum (0.2 km).
What are some of the property amenities at The St. Regis Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The St. Regis Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The St. Regis Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to The St. Regis Kuala Lumpur?
Conveniently located restaurants include Chambers Grill, Iketeru Restaurant, and Chynna.
Are there opportunities to exercise at The St. Regis Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The St. Regis Kuala Lumpur have an airport shuttle?
Yes, The St. Regis Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The St. Regis Kuala Lumpur have airport transportation?
Yes, The St. Regis Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The St. Regis Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The St. Regis Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The St. Regis Kuala Lumpur?
The staff speaks multiple languages, including Hindi, Indonesian, and Malay.