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Impiana KLCC Hotel

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Impiana KLCC Hotel
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2,896 Reviews from our TripAdvisor Community

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Showing 2,127: English reviews
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Reviewed 2 days ago NEW

Overall good customer service. Reception was friendly n check out was fast without Long queue. Price was very reasonable considering the location of the hotel. However some rooms will need to touch up as quite dated.

Review collected in partnership with this hotel
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Helpful?
Thank O3380PZkeith
Liverpool, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed here for 6 nights whilst visiting KL to celebrate my 50th Birthday. So glad we chose The Impiana.......we arrived at 11am to a lovely warm welcome at reception, an ice cold cloth to refresh and cool us and a refreshing icecold glass of a lemongrass, ginger and lime drink...........all this whilst checking in. We were shown to our...

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Helpful?
Thank Holicrazy66
About Hotel's Favourite Review
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Holicrazy66, Thank you for making us your preferred choice during your recent stay in Kuala Lumpur. Glad to know that you enjoyed the hotel and the service & facilities that we offer. We hope you will find time to visit us again soon. The Management

Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

We arrived at around 12:08am on 29 April 2017 and exhausted. The hotel receptionist Puvish was extremely helpful and quickly assisted us with the check-in. He anticipated our needs by explaining on late check out policy and suggested us to keep our bags at the Guest Services, while we continue our shopping! He also advised us to go to Level...

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Helpful?
Thank Melissa6114
Perth, Australia
Reviewed 4 days ago NEW

We booked a Club room and stayed there for a week. The location was excellent, walking distance to everything, shopping, food etc. The staff were very helpful and the rooms were clean and comfortable. We used the Club facilities for breakfast and loved the quiet atmosphere there. Staff there were also great. Views across to The Twin Towers made to...

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Helpful?
Thank Michelle C
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Michelle C Greetings from Impiana KLCC Thank you for choosing to stay with us, I am happy that you decided to choose the Club room and enjoyed the club lounge with Twin Tower views. We look forward to see you visit soon again, we are working on some great packages for the club rooms which will be available on...

UK
Reviewed 4 days ago NEW

Service: When we arrived there had been an issue with Thompson not having paid the hotel. We spoke to several different staff members including Hani at reception about this and it became quite stressful as we didnt feel the hotel were doing anything to help us. Until the second day where we finally were able to speak with a manager...

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Helpful?
Thank maztUk
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear maztUk Greetings from Impiana KLCC I am please to read that you enjoyed the hotel although there were a couple of hiccups during your visit from arrival with the booking and room towel replenishment, I will be looking into these issues to ensure we continuously improve. We are lucky with our location and I am happy that you found...

Reviewed 5 days ago NEWvia mobile

Excellent location and staff eager to please customers. Has a direct connection to a roofed walk path that leads to many city centre attractions. The pool is not at the rooftop and has a good view but its on an angle to the Petronas towers with other buildings in between them. Would come back again.

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Helpful?
Thank Billy T
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Billy T Greetings from Impiana KLCC Thank you for staying with us recently, it's great to see that you enjoyed the location and the walkway bridge that connects the hotel to both Pavilion & Suria KLCC Shopping center. We do look forward to welcome you back soon again. Kind regards Aarron Nelson - General Manager

Hamburg, Germany
Reviewed 5 days ago NEW

The hotel is located in the centre of Kuala Lumpur. Overall it is a very good business hotel with the typical arrangements of restaurant, pool, spa, gym, etc., basically everything you need. Staff and service are very friendly, only the breakfast was not as good as expected.

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2Thank chinaman_11
Reviewed 5 days ago NEWvia mobile

I liked staying here,it's so clean And the staff are so friendly especially the concierge.. I became friends with them, every time I go to the lobby I hope to catch up with Ahmad to have a good laugh with him 👍🏾👍🏾

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1Thank Hallola B
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Hallola B Greetings from Impiana KLCC, Thank you for staying with us recently, it's great to read that you enjoyed the friendly staff especially your catch ups with Ahmad. We look forward to see you soon again. best regards Aarron Nelson - General Manager

London
Reviewed 6 days ago NEW

Got the superior queen room, which was the cheapest available. Booked online through the official hotel website, paid at the hotel. Suitcases were taken care of right from the door step. Checking in was a breeze. Public toilet on ground floor was super clean and nice :) The room was very spacious and had all you need: a wardrobe with...

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Helpful?
Thank cheesyreese
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear cheesyreese Greetings from Impiana KLCC Thank you for taking the time to write a review of Impiana KLCC, overall I see that you enjoyed the hotel especially our location, yet I have taken note of the areas that need to improve and will relay this to my team. We will look forward to see you return, do have a...

Singapore
Reviewed 1 week ago NEWvia mobile

Nice hotel. Excellent team of staff especially at the Club Lounge. Room is spacious and clean. Except that for this stay there was a slight lapse. Our room was not clean when we return at around 4pm. Fyi we did switch on the light indicating housekeeping. They called checking when we would like to have our room clean at almost...

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Helpful?
Thank LeeTina
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear LeeTina greetings from Impiana KLCC Thank you for been our regular guest with your numerous repeated visits. I do apologize for the shortfalls with your visit on this occasion, I will ensure to share this with the team to ensure that we are improving with each guest review. We do look forward to your next visit. Kind regards Aarron

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 

Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 4,631 - ₹ 6,175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Hotwire, Fastbooking, Expedia, Cancelon, TripOnline SA and HotelQuickly so you can book your Impiana KLCC Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Impiana Klcc
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#22 Spa Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#40 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Impiana KLCC Hotel staff and other travellers.
40 questions
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Singapore, Singapore

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Questions? Get answers from Impiana KLCC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors will have better views”
maztUk, 27 Apr 2017 | Read review
“Try to get a room in the upper floors”
chinaman_11, 26 Apr 2017 | Read review
“Ask for a high floored room over looking the Grand Hyatt opposite......the view is their gardens/pool area and it is beautiful.”
  • Our view
  • Our room
Holicrazy66, 15 Apr 2017 | Read review
“Cleaning of rooms were not upto expectation. But spacoius and very well equiped room for a business traveller”
annes_junaid, 10 Apr 2017 | Read review
“Choose the rooms facing KLCC twin towers”
, 9 Apr 2017 | Read review
5 of 5