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Cititel Express

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Cititel Express
Cititel Express
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228 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Mumbai, India
Reviewed 2 October 2015 via mobile

The room is shabby, the whole hotel smells bad, the carpet on the floor stinks, there is no porter to even carry luggage to the room, The Toilet flush does not work and there are no dustbins in the room I would strongly advise you to kindly "check us out of this hotel" Anten Almeida FYI- My other pal (...

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Helpful?
Thank DeepBlueSea007
Chennai, India
Reviewed 29 September 2015

It was a good and comfortable stay at Cititel! Accessability to malls and other attractions from this place was easier! You can hire a taxi or cab from the hotel or just walk in out! the breakfast was also good and would recommend for a decent stay! The rooms were not big but comfortable!

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Helpful?
Thank itzmeraji
CEKL, Manager at Cititel Express, responded to this review

Dear Itzmeraji, Thank you for great review. We are delighted to know that your stay with family went smoothly and that you were pleased with the room accommodation and services rendered. Our hotel are well known for easy accessability to malls and other attractions nearby in Kuala Lumpur. Thanking you for choosing to stay at Cititel Express Kuala Lumpur and...

Turkey
Reviewed 26 September 2015 via mobile

Breakfast ,room and resepsionist lady were under avarage.curtains were very dirty ,towels were worn.only location is near to chow kit station.I cannot find a good thing to say about this hotel.here is asking to write 200 nothing to saymuch

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1Thank Selim U
CEKL, Manager at Cititel Express, responded to this review

Dear Selim U, Thank you for your review. We appreciate the positive comments regarding overall experience and the adaptability into our room and your experience with our receptionist during your stay. We are looking seriously look into the comments made with regards to the dirty curtian and worn towels and we have work closely with our Housekeeper on this matter...

New South Wales, Australia
Reviewed 24 September 2015 via mobile

Cititel is located at the centre of kl city.monorail is the best mode of transportation.taxi are rip offs as they hide taxi meter and give u there own fare front office staff not very friendly no sence of welcoming specialy the guy doing the night shift (doesnt knw how to smile) restaurant staff are much better espeacially Hasib he has...

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Helpful?
Thank Preshlyn C
CEKL, Manager at Cititel Express, responded to this review

Dear Preshlyn C, Thank you very much for taking the time to post your review about your recent stay with us. We appreciate your feedback about our staff and customer service is our priority. We will be sure to share your good comments with the Restaurant staff (F&B Department) and Housekeeping Department. We shall look and deal with unpleasant staff...

Brisbane, Australia
Reviewed 15 September 2015

While the room I had was on the smaller side - but fine for one or two people, it was very clean and comfortable and offered every amenity I could want - hair dryer, electric jug, cups etc and more. Full breakfast included in the restaurant or in your room if you preferred. Also adjacent to excellent shopping malls.

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Helpful?
Thank Jovelles
CEKL, Manager at Cititel Express, responded to this review

Dear Jovelles, Thank you for your review. We appreciate the positive comments regarding overall experience and the adaptability into our room design during your stay. Thank you for choosing to stay at Cititel Express Kuala Lumpur and we look forward to your next visit with us.

Kuantan, Malaysia
Reviewed 3 September 2015

Very efficient front desk, well trained staff. I checked in a room at a non-smoking floor without wasting so much time. Wifi can be used for maximum of two gadgets. It a good location and hotel for business trip, because what I wanted was a place to check my presentations and quality sleep. Two constructive comments - first is the...

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1Thank bmatnor
CEKL, Manager at Cititel Express, responded to this review

Dear Bmatnor, Thank you very much for taking the time to post your review about your recent stay with us. We appreciate your feedback about our product and more specifically our team. Customer service is what we pride ourselves in the little "extra wows" go a long way. We will be sure to share your comments with the Front Office...

Reviewed 6 July 2015

Location of the hotel is good an very close to most of the places in city centre of KL city. We stayed as a couple and found that hotel appears more like a business hotel and doesn't have any romantic feel to it. It was booked under a package by our travel agent and so we didn't have an option...

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Helpful?
Thank KanishkS
CEKL, Manager at Cititel Express, responded to this review

Dear Kanishk S, Thank you for your review, We appreciate the positive comments regarding overall experience stay at our hotel and nearby interesting places. Sincere apologies with regards to our reception staff and management are looking into this matter seriously and we hope to improved better in the future. Thank you for choosing Cititel Express Kuala Lumpur and we look...

Hyderabad, India
Reviewed 27 June 2015

we a group of 8 people stayed for four days in this hotel, location is good but reception staff is not friendly,Breakfast was average, no indian channels on TV, rooms are full of cockroaches, bed linen and towels were clean. Air conditioning was not enough cool and Wi-Fi very poor.

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1Thank Rajender V
CEKL, Manager at Cititel Express, responded to this review

Dear Mr Rajender V, Thank you for staying with us. We appreciate your comments very much on our Location of which we are located at the most strategic place of Jalan Tuanku Abdul Rahman and nearby shopping area and all othe attractions in Kuala Lumpur. As our TV Channels are local channels therefore most of the programme are in local...

Chennai, Tamil Nadu, India
Reviewed 16 June 2015

Stayed here once on my visit to KL. Room was nice and yes big toilets. Mono rail is nearby. Overall a decent place to stay for one or two nights in KL. Rooms in upper floors are good. will visit again.

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Helpful?
Thank ramam00rthym
CEKL, Manager at Cititel Express, responded to this review

Dear Mr Ramamoorthy M, Thank you for your stay with us. The management value highly your comments and appreciate your feedback very much. We look forward to welcome you in the near future so you can enjoy our nice view of our higher room floors and big toilets. Yes Monorail is just walking distance from the hotel and thats makes...

Malaysia
Reviewed 3 June 2015

When i entre lobby for check - in im not feel that they welcome me.The staff at reception no smile and i can see tension on their face. As a reception they must keep smile.However the hotel is in good location.The situation that make me dissapointed is when i called reception so long they didnt pick up my call ,...

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Helpful?
Thank rickynl76
CEKL, Manager at Cititel Express, responded to this review

Dear Mr Ricky, Thank you for your stay with us. We view your comments seriously. With regards to reception staff no smiling face, the management are looking into this matter together with our Operations Manager to improved further in the future. The managment also looking into answering phone calls promptly for all in-coming calls. Thank you for your appreciation on...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Simplicity at its best, Cititel Express Kuala Lumpur is strategically located in the "old-world" charm of Kuala Lumpur along the scenic and quaintessence of Jalan Tuanku Abdul Rahman. Offering 244 guestrooms with 6 room types to choose; Cititel Express Kuala Lumpur provides all our guestrooms with essential room amenities at a great value. Within the 10-minute radius of the commercial districts, financial institutions, government offices, local eateries, entertainment areas, international exhibition centres, as well as major tourist sites; it is also conveniently located along the ring of public transportation. Our own restaurant (The Terrace) which opens daily serving local varieties as well as western cuisine offers our guests the best view on the daily lives of the people along Jalan Tuanku Abdul Rahman. Our Nasi Lemak (rice cooked with coconut milk) which served along with hot & spicy sambal plus other condiments is our best local signature dish. Try out our other local dishes such as Nasi Goreng (Fried Rice), Mee Goreng Mamak (Fried Noodles) or any other dishes that are simply mouthwatering. Cititel Express Kuala Lumpur - Smart, Clean, Simple a hotel that promise to deliver our guests a refreshingly simple yet clean and comfortable accommodation which one would agree to say : GREAT VALUE BOOK NOW. ... more   less 

Additional Information about Cititel Express

Address: Cititel Express No. 449 Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 1,810 - ₹ 3,426 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cititel Express 3*
Number of rooms: 244
Reservation Options:
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Also Known As:
Cititel Express Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Cititel Express staff and other travellers.
2 questions
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Questions? Get answers from Cititel Express staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“decent hotel, free breakfast, free wi-fi”
sksandeep, 22 Nov 2015 | Read review
“Take a view of the metro line”
krsubramanian, 9 Oct 2015 | Read review
“Check if everything is working before accepting the room; prepare to carry your own bags”
892swapnas, 5 Oct 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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