Located in the heart of Bukit Bintang, PARKROYAL COLLECTION Kuala Lumpur comprises 527 rooms and suites, roof terrace greenery making up 13,000 square feet of lush plants, and a vertical garden façade with sky planters. Amidst the hustle and bustle of urban life, PARKROYAL COLLECTION Kuala Lumpur is a welcome hideaway in a world of biophilia nestled amongst city skyscrapers. Guests can immerse themselves further in relaxation and nature with the in-house wellness facilities, comprising St Gregory spa, a modern gymnasium, fitness studio, as well as a resort-like swimming pool surrounded with lush greenery.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location, PARKROYAL COLLECTION Kuala Lumpur draws guests in with its stylish and inviting ambiance. Its strategic position is a hit among guests for easy access to shopping, dining, and public transport, despite the occasional bustle of traffic.
While the rooms are often considered spacious and comfortable, and the variety of food is appreciated, some travelers have called out inconsistencies in service and room maintenance. Moreover, concerns over value for money and service shortfalls suggest room for enhancement in guest experience.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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As soon as we walked into our room we knew it was going to be great. The room was well equipped with a study nook and bench seat in the main sleeping area. Great use of space with the fridge, tea/coffee facilities and safe hidden away. We had a walk In robe adjacent to the ensuite. I was very pleased with the eco friendly use of filtered water and not bottled water. The buffet breakfast is second to none, catering to all tastes and well stocked with fresh food. The concierge staff were helpful explaining the way around KL and how we could access tours. Certainly a great hotel.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Remember to make use of the free shuttle into attractions such as the Petronas Towers.
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Response from , Owner at PARKROYAL COLLECTION Kuala Lumpur
Responded 3 Nov 2024
Dear jacquie063, Thank you for your fantastic review! I’m thrilled to hear that you enjoyed your room and appreciated the thoughtful design, including the study nook and eco-friendly filtered water. It’s wonderful to know that the buffet breakfast exceeded your expectations and that our concierge team was helpful in guiding you around Kuala Lumpur. Your positive feedback is greatly appreciated, and I will share your comments with the team to recognize their efforts. Thank you for choosing us, and we look forward to welcoming you back for another great stay! Inspiringly Yours, Allan Wong Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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Firstly, I enjoyed the staycation with my family and appreciate the decoration arranged to celebrate my parent's anniversary. Thank you!
I understand the hotel has gone through a major renovation and rebrand itself. However, fail to notice the little things that your guest will need. First, the lighting in the Thyme is a bit dull and as elderly, they hardly can see what they are eating due to poor lighting. Second, the water pressure is not so good and no payer direction in the room (as most hotels will have one). Please put a note near the water dispenser as I had to call if a water bottle was given. I would suggest educating your waiters on the etiquette of picking up dirty plates. As the waiter literally stood behind us waiting for us to finish our last food on the plate and took our plate before we could even finish it where this has happened more than twice. Apart from that, I would suggest putting in 2 more hooks in the toilet seeing as this room could accommodate a maximum of 4 adults. Other than that, you might want to check your parking space and height as we almost hit the pipping attached to the ceiling. When you refurbished, you want it to be better. Therefore, all these little things count to make your hotel to be even better than before, not just changing furniture or redecorating your room to a modern style which was a nice touch.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristian Nannucci, Owner at PARKROYAL COLLECTION Kuala Lumpur
Responded 6 Nov 2022
Dear MM_Journey22, Thank you for staying with us and celebrating your parent's anniversary at the PARKROYAL COLLECTION Kuala Lumpur during your recent visit. We are glad that you took the time to provide us with your feedback to help us improve on our shortcomings. I do apologise for the low water pressure during your stay with us which our Engineering team has addressed this issue immediately. Please rest assured that the lighting levels in Thyme has already been addressed with our Lighting Consultant and improvement rectifications have been taken already by the contractor. We will also be emphasizing on the training and simulation exercise for the our associates in the Thyme. Your overall recommendations for extra hooks in the bathroom are welcomed and I would agree these are necessary. We have updated your profile history to provide you with a better experience on your next visit. I appreciate your feedback on the car park facilities. Please note that we have an additional 9-storeys car park to be launched in the next few weeks once the Pan Pacific Serviced Suites is ready. We greatly appreciate your thoughts and observations as it is through such avenues we can further improve and refine our service delivery and product going forward. We hope to welcome you back very soon. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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I had a 6D5N stay with the hotel and absolutely loved it. It was a 5 star hotel with a 6 star service.
The airport transfer booked was extremely professional and comfortable. Didn’t had any issues upon arrival at KLIA2 since the driver was already there to welcome me.
All the hotel staffs were extremely friendly, went above and beyond for each and every of my request, esp when I needed help to heat food up 1am at night, they did it promptly. The hotel and facilities are all new so it’s very refreshing when I first stepped in. The room is sparkly clean and had ample space within. I enjoyed the bed the most (where it’s not too soft and sinks your entire body in) and the rain showers with strong water pressure and water which can go really hot if you need it to. Also spent lots of time at the sofa area and lobby for work and it’s really comfortable.
The bar is extremely beautiful and had very comfortable luxe seats around, mocktails were good. Their all day dining restaurant - Thyme - is very well furnished and doesn’t look like your conventional hotel restaurant. Major love! Tried their Indian, western & local dish, favourite dish was the laksa. Not forgetting the good buffet breakfast spread (teh Tarik is super good!!)
Their gym and wellness room are very well equipped with quality equipments and they’re all new as well. Swim at the pool was refreshing and absolutely beautiful at night! Given the nature of the country, there were mosquitoes, so the staff was so nice to offer mosquito repellent!
Lastly, the hotel’s location is really the best, centrally located beside the main Bukit Bintang shopping area, we covered the entire area from shopping, food and massages. This stay have had me truly enjoying my experience in KL.
Will definitely recommend this hotel and be back with my kids to try out the themed suites rooms!
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: No need to worry about boiling water or having clean water, there’s a water filter tap within the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Nannucci, General Manager at PARKROYAL COLLECTION Kuala Lumpur
Responded 24 Jun 2022
Dear Sharlyn, Thank you for making PARKROYAL COLLECTION Kuala Lumpur your accommodation of choice during your recent visit. It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel. Indeed, the food selection in Thyme is absolutely amazing and most importantly delicious. The Team of talented Speciality Chefs focus daily in delivering mouth-watering local recipes such as the Laksa as you have mentioned. The bed is extremely comfortable, I am very glad you appreciated. Ensuring that our guests enjoy a comfortable night sleep, it is a primary importance to us. Your lovely compliments had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us. Inspiringly yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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Checked into Parkroyal Collection on the first day of their reopening and I would say the whole check in process was satisfactory considering the occasion. We were greeted upon arrival by CJ, the lovely director of sales and marketing who showed us around the hotel and made sure we were well taken care of throughout our stay.
Mr Bala, Gary and Tony from Thyme (the main restaurant) were busy engaging with customers, actively helping the junior staffs who were a tad nervous (which is again understandable) while delivering good service.
The rooms have been renovated with a tropical feel and it does feel really comfortable. The in-room water filter is another good touch; always nicer to drink out of a glass than a plastic bottle.
Overall a good experience and will be back again when the club lounge opens.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Nannucci, General Manager at PARKROYAL COLLECTION Kuala Lumpur
Responded 10 Jun 2022
Dear JasonjC7934HE, We are delighted to know that you enjoyed our warm hospitality and service during your stay at PARKROYAL COLLECTION Kuala Lumpur. Thank you for the positive comment on our Associates, they are delighted and they much appreciate your kind words. The team and I look forward to welcoming you back very soon. Inspiringly Yours, Cristian Nannucci Complex General Manager
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Been to All the Parkroyal in SG and pan pacific SG but this stay at Parkroyal collection KL is far from the standard in Singapore.
Pros: 1) Mattress and bed is super comfy. 2) Love the idea of filtered water to cut down plastic use and to save the environment. 3) Breakfast spread and taste of food (breakfast, lunch, dinner) at Thyme is good. 4) Check in was smooth and fast (around 7pm on a weekday). Perhaps it was food timing?
Cons: 1) Room is dusty and dirty, Hair can be found on the floor and sofa. Daily housekeeping did not do a proper cleaning. No changing of sheets daily even tho sheets were stained. Stayed a total of 5 nights and they only changed sheets upon request.
2) Service staff are lazy and only do the bare minimum when asked. So sorry I’ve to say this. But service is clearly lacking for a 5* hotel. Ordered in room dining on multiple occasions and only once the food came warm and edible. Had to resort to going down to Thyme to dine in-room dining menu items instead. Not that the chefs did not cook well but the staff did not bring the food up to the room in an appropriate time.
3) it is a pity that the service staff at Thyme are very non-approachable and have conversations among themselves in Malay rather than to do their job. Queue was very horribly bad, lack of baby chairs and we had to ask for child friendly cutlery.. I’ve never had this issue even dining out at restaurants in Malaysia.. baby chair and baby cutlery were automatically given when they see my toddler, however none of these provided in a 5* hotel restaurant. A huge pity give that the food variety and quality at Thyme is so good.
4) Club lounge is speechless. The service staff do not go the extra mile. Just there to do their job really. Definitely not 5* standard…
Overall, not a child friendly hotel at all. No kids pool. Insufficient baby chairs, staff unfriendly when child make a mess. Either lazy to clean up or ??
Families with kids, pls try Shangrila KL instead. Top notch, not that much difference in prices also compared with Parkroyal Collection KL.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was wary of booking a Collection Club room after reading the comments that the lounge is not ready but went ahead to book the opening offer which includes a free mocktail. Luckily few days before my stay, the hotel informed that the collection club lounge is in operation effective 1 July.
Was warmly welcomed by the receptionist and invited to check in at the Collection Club lounge at level 6. Check in was handled by Zalilah and throughout my stay she was excellent at ensuring everything is good with my stay. And when I had an issue with the room and informed her during breakfast, she immediately offered a service recovery which I appreciated.
About the room, I have no issue with Airplay/screen mirroring on the smart TV unlike previous reviews written here. The pillows were a bit hard for me though, wish there are a selection of softer/feather pillows. On the hotel website, it was mentioned work desk with stationery set, I was expecting a full stationery set with paper,envelope,postcards but only found a notepad and pen. As a hotel amenity collector, I am a little disappointed in this area. Another area which could add value is turndown service, hopefully this can be considered as I believe the sister hotels Parkroyal Collection Marina Bay in Singapore have this.
On to the collection club lounge, operation hours from 6.30 am to 10pm as it is also serving breakfast. Evening cocktail/mocktail is from 5-7pm with a selection of hot dishes and desserts, beers were offered but not wine or liquor (I believe this is due to the licensing issue which hopefully the hotel could address soon). Collection Club lounge is indeed a quiet place to grab a cup of tea/coffee outside breakfast/evening cocktail hours
Breakfast at Thyme was good with many selections including local favourites like nasi lemak, cold cuts such as smoked salmon and a roti canai/thosai station.
Lastly, a word of appreciation to the staff who is upholding the tagline Pan Pacific Hotels Group of Sincerely Yours. Even the housekeeping department staff who knocked on the wrong door, also asked how was the room and is everything good.
Overall was a good stay except the few points which I highlight above and also the room issue which was swiftly attended to
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Nannucci, General Manager at PARKROYAL COLLECTION Kuala Lumpur
Responded 16 Jul 2022
Dear Teo2451991, Thank you for taking the time to share your feedback and for staying with us at PARKROYAL COLLECTION Kuala Lumpur. It brings us joy to read that you were impressed with our people and for going out of their way to address your requests and expectations. I am also extremely delighted to hear that the in Room TV technology worked seamlessly. The outstanding service rendered by our team makes the difference when staying at PARKROYAL COLLECTION. I do apologize for not been able to serve you alcohol during the last stay. Hopefully during your next stay you will be able to enjoy the COLLECTION Club facilities and services fully. In our room we minimize collateral to reduce waste, however on request we can indeed deliver to you. We will update your profile stay history to provide you on your next stay, We are glad that you had a pleasant stay overall and we look forward to welcome you back soon. Inspiringly yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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I booked the hotel for a short 2 night stay with my wife and 2 children since it was our 10th anniversary.
Requested a room deco for the occasion but was never provided. All other hotel that i stayed previously provided extra services and above expectation when room deco requested. Especially in Langkawi.
I could understand if it is a cheap hotel but from a big name like this, it was really a big letdown. The room itself is not even cheap and too minimalist to my liking.
Just an example, for our last anniversary, we stayed in a hotel in langkawi, i requested a deco for anniversary and what i get was beyond my expectation. They provided a bottle of fruit juice, a fruit basket and a small cake on our arrival on top of a simple swan towel deco and roses on the beds. And the best is we paid much lesser than the room here. I didn't even specify anything specific, just "a simple room deco for anniversary". That shows how they valued their customer.
It may not be fair but all i can see are wrongs from the moment i opened the room door. Paid parking, bathroom doors not working well, slow lift and the list can goes on. The only 2 good things i can think of is the Location and fairly okay food for breakfast. Otherwise I'll just leave 1 star review.
It would have been a better stay and review if a simple request was fulfilled. 🙄
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I'd booked a club room, but was sad to learn a few days before that the club lounge wouldn't be open nor would the spa, I considered changing hotels, but I'm so glad I didn't!! Check-in was smooth and fast with no issues, I was even able to get into the room prior to check-in time which was great. The room was lovely, it was clean and updated. The bed, pillows, duvet and towels were some of the best I've experienced in a hotel, so luxurious and fluffy. The bathroom was clean and had a bath and separate shower, the only slight issue was I couldn't get enough hot water through the bath to fill it, didn't have any issue with the shower though. The water filter tap was a great addition and saved buying water each day. The pool area was great, it was usually quiet while I was up there and got good sun in the afternoons, the staff always made sure I had everything I needed. The gym had a lot of equipment (I didn't use it but it looked great). Breakfast was a buffet and had a vast range of options to suit everyone! I loved the variety on offer. Canapes were served at the Botanist Lounge, also a lovely selection of things each evening and a lovely quiet atmosphere. All the food I ate at this hotel was absolutely delicious. The location is great, right next to Lot 10 and an easy walk to the monorail station and a number of other shopping malls. The best thing about this hotel. The Staff! I stayed here for 6 nights and honesty was made to feel like I was the only guest in the hotel! All staff members were so warm and welcoming and I truly felt like they were treating me like family. I can't wait to come back when the club lounge is open as well as the Spa. Thank you so much for such a wonderful stay.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip:Â Club Lounge Room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian Nannucci, General Manager at PARKROYAL COLLECTION Kuala Lumpur
Responded 16 Jul 2022
Dear Lori-Anne91 Thank you for making PARKROYAL COLLECTION your accommodation of choice during your recent trip to Kuala Lumpur. It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel. Indeed, breakfast at Thyme offers a large variety of options both local recipes and healthy choices and we are glad you appreciated it.t Your lovely compliments had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us. Inspiringly yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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Staying here for 3 nights for meeting. The design of the hotel is nice. I like the ambience in overall. But the room is a bit small, and there's limited hanging hook/ cabinet (or table surface) in the room to put toiletries bag, personal things like ipad, glasses, watches etc. It would be nicer if adding more hooks in the bathroom, and have the sliding door to separate the shower and toilet, so that water wont splash out during shower. Sound proof in the room is not good too (understand this is an old building) oh ya... I realised my pillow is smelly, not the pillowcase, it's the pillow. But I was too busy and tired to call for a change.
My colleague commented bad service from the Thyme restaurant staff. When he asked for replenish on sashimi, the staff told him "I serve what, you eat what" which is very unpleasant to hear this in a 5 stars well known hotel.
Overall the service we experienced in the hotel is slow, especially during our Gala dinner at Garden Ballroom. The serving of food and beverages refill is very slow until we need to request and wait for it.
Breakfast and lunch selection is quite limited. Some of the food are quite nice, like the curry and nyonya laksa.
Wish you all will have improvement on these. Thanks.
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Date of stay: January 2023
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristian Nannucci, Owner at PARKROYAL COLLECTION Kuala Lumpur
Responded 9 Nov 2023
Dear Celestjy,, Thank you for taking the time to share your feedback and we would like to express our gratitude for your review . It has been a few months since your stay with us and we take your comments seriously and have since implemented changes to address the concerns you raised. Pleased be assured your input is valuable to help us continually improve our services. You may plan a return visit very soon and your feedback has been instrumental in our ongoing efforts to enhance our guest experience. Thank you for choosing to stay with us and we hope to have the opportunity of welcoming you back again for a better stay experience and we thank you for this. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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My stay at the PARKROYAL Collection KL has been a 10/10 experience for me. The staff was so accommodating, hospitable, friendly, attentive, caring and the service was impeccable. My room was always up to scratch, the food for breakfast was so delicious and the massage services they offer is out of this world. The bed in my hotel room was so comfortable and clean. When you are out the whole day and come back to your hotel room, you feel so relaxed and at ease. They also have the best quality laundry services as well, you will receive your clothings pressed ironed and hanged for you in plastic wrap to protect your clothes from creasing or getting dirty. The staff pay attention to every detail and they will make sure you leave the hotel with a big smile on your face. In this case I was very sad to leave because I didn’t want to go. I enjoyed every night I stayed and I cannot wait to come back and meet the friendly staff again. I recommend everyone to visit whenever they get the chance. I miss it already! Thank you PARKROYAL Collection for your services. Hope to see you soon :)
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cristian Nannucci, Owner at PARKROYAL COLLECTION Kuala Lumpur
Responded 4 Oct 2022
Dear Ace, Thank you for making PARKROYAL COLLECTION Kuala Lumpur your accommodation of choice away from home. It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel. The team is thrilled to have received your FIVE Stars rating, thank you. There is nothing more motivating for an hospitality professional than to be acknowledged for a job well done. Your positive comments on our Associates have been shared with them and they are delighted. We hope to see you again soon. Inspiringly yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur
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In the club lounge there is a cooler with beers, wine & soft drinks.
I’m sure one of the staff would fetch you a cocktail from the outside bar if you requested.
Vegan options varies depending on what is served at Thyme restaurant or club lounge. On certain days, we would notice that there would be vegan-friendly food available although not much (not sure of their names because they're mainly Indian delicacies without meat), however you may always approach the staff at the restaurant for vegan options if you'd like.
Hi, my booking included breakfast and we ate at the hotel a couple of times but also went to places outside of the hotel which offered great food. Try Capitol Cafe, it was excellent.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
₹7,637 - ₹12,559 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parkroyal kuala lumpur hotel kuala lumpur, parkroyal hotel kuala lumpur, kuala lumpur parkroyal hotel
FORMERLY KNOWN AS
PARKROYAL Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
527
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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