Brought my family for a staycation here as it was just walking distance to KLCC. The rooms are cosy and huge. Excellent view from the room, even though they come with balcony but I didn't went out. The kitchen is fully equipped if you need to cook something.
Unless you want to wait for your room for 3 to 6 hours, it is best you avoid this hotel completely. There are literally tens of people waiting to get their rooms but all the hotel manager could say is our rooms are not ready. We arrived at about 4pm and we only managed to get our 2-bedroom apartment at 9pm. We are certainly not the exception but this seems to be the norm for this place. If not, why would the hotel prepare seats outside the lobby since there are just too many people in the lobby all waiting for their rooms. It was chaos throughout the time that we were there, waiting and waiting for hours. #worsthotelinKL
Good facilities,room is great and staff friendly.Stay only for one night but worth it.Near to KLCC is a bonus for staycation, family trip.Pool is great with both KLCC and Menara KL views with infinity pool.Just great
Stayed over the weekend with my family. Left my wallet which had a substantial amount of cash. Found by a honest man, Ahmad. Returned intact and complete. God bless him.. Well done Ascott Kuala Lumpur team!
The room is exactly as per photo description with great housekeeping. Stayed for a week and basic amenities like kitchen, utensils, fridge and microwave really came in handy for simple cooking as well as food storage. Coin launderette availability is a plus for a quick wash and dry, while waiting for our laundry at level 22 we enjoyed ourselves watching the city view next to the poolside. Suria klcc is just a 3 minutes walk and the hotel do have convenience store for basic need purchase. They do have Starbucks vending machine available too! Ascott room, location, amenities and convenience really makes you feel like home.
Stayed here for 30 days and found the staff and the residence faultless. Covid has enforced some changes but no problems encountered during my stay. Location is perfect centrally located in KLCC shops restaurants transport etc
We had a wonderful stay in Ascott KL. We were delighted, Staff was super friendly. Not only the front desk staff but also house keeping staff was very helpful. Looking forward for our next staycation.
The room was massive and suitable for family with kids. Came with basic amenities too like kitchen, microwave and fridge. However, comolained about the aircond which was not that cold but nothing were done. Had to sleep shirtless through the night.
Check in this time was smooth. They emailed the forms before the stay and allocated a time for check in. We only waited around 5 minutes to get the room keys. The 2 bedroom apartment was really nice. Our room had the klcc view. You need to book the swimming pool using the link. This really helped reducing the crowd at the swimming pool. Breakfast was ok. We really enjoyed our stay here. Will consider for a next stay.
Friendly staff encounters from the moment we arrived until check out. Check in didn't take long and our bags were sent immediately to our room. The staff that checked us in kindly offered a babycot for my 3 mnth old, much appreciated! Our 3-bedroom unit was spacious, has complete amenities and spotless. Felt very very homey and cosy! Our room was with breakfast, plenty but the taste could be further improved. No worries though as Ascott KL is in the center so food choices via delivery service was not a problem. Pool and gym is on the 22nd floor, this was my son's fav! Look out for the jacuzzi on the far left with the KL tower view. Thanks Ascott for the wonderful stay, will return again soon!