Good location,and an average stay. I thought the stay would be facinating but it is just average. Need Improvement - 1.Hotel infrastructure is not well maintained,lights lift indicator, furniture. 2.Room cleaning was not thorough as they say they take extra care for COVID, but it is not. 3.I don't understand why food is cold and some of the foods are not cooked well also,for ex- sausage, french toast, sauted vegetables. Delighted- 1. Prompt response to mail before visit. 2. Prompt and fast check-in. 3. Helpful staff to guide. 4. Prompt action to complain. 5. Food specially local and Indian is good.
The hotel is just a stone’s throw away to KL Sentral, if there are no shops and corners in between that is. For an overnight before continuing your journey by train or flight, Aloft has been my choice, very convenient. This is my 2nd time stay here. It’s easy to walk to KL Sentral or to Nu Sentral if you want to go shopping…
Quality of stay had deteriorated from my last visit. Very disappointing. Upon check in, realised no body wash in container during shower. Check in with 3 pax but only provided amenities for 2. Had to call housekeeping to provide extra. Housekeeping was basic make bed, throw rubbish, sweep floor, but did not really clean surfaces and clear drain clogs. Breakfast is basic fares though quite a good spread. But plates were not clean. Remnants of food can be felt and visible on "clean" plates. Provided enough drinking water in room which is great. But please replace the coffee stirrers regularly. No more free mini bars in the room and bean bag also removed. Perhaps due to hygiene reasons. The location is the best thing as it is directly linked to the KLIA Express and mall. Hope to see improvement 🙏 …
Dear sir / madam In June 2022 we stayed at the Aloft hotel KL even though we booked the rooms from Melbourne through Travel agent fully paid for the rooms When we arrived the rooms were not ready . I asked the receptionist to speak to the manager, he was not available- The hotel rooms were not up to standard. We were very disappointed this time , previously when we stayed Mr Narul was the manager very prompt and got things done very quickly. We told my friends about the hotel not any more. Thank you From a very disappointed customer Joseph Emmanuel
Rooms and suites at Aloft Kuala Lumpur Sentral feature loft-inspired floor-plans, plush signature platform beds, and breathtaking views of Kuala Lumpur. Exploring KL from a fantastic location in Sentral, with easy access to public transportation and top attractions. Take a dip outdoor pool while admiring Kuala Lumpur's majestic expanse, or join a kickboxing class at our hotel's re:charge gym. Retire to hotel rooms and suites that capture Kuala Lumpur's undeniable energy when the day is done.
Stayed here for 7 nights. Very friendly staff, and a special mention for Nick, who was very curtious, and helpful at reception. Also the very nice man who serviced the room 1902. Would recommend this hotel. Has nice rooftop pool
after a longtime decided to headback to Aloft and stayed at the so call "breezy suite". For the price and name of breezy suite, i musts ay it was dissapointing. some of the furniture's in the room need to be replaced esp the chair in the bedroom and long sofa near the tv room. it is so rundown and a misfit to the room. Besides had develop rashes after sitting down there. Horrible experience indeed. Nevertheless salutations to the nice friendly check in staff
It has been 2 years since my last visit to KL. Aloft hotel is a perfect hotel to stay for visitor / tourist . Location - Hotel near NU Sentral . You just need find for G floor , Starbucks . Exit from there. You can reach A loft . House keeping Quite clean and neat . I m happy the hotel with recycle bin for us to split recycle items like plastic bottle . Staff So far counter staff is quite friendly . Check in/out Process quite smooth In-house dining Breakfast that not so extractive Room size It’s spacious . I booked twin beds ( queen since)..3
This was my 3rd stay in this hotel. Check in was a brisk, within 5 minutes, I got my room keycard. Stayed for 4 nights. The room was well kept & modern. As I was given a room on a high floor, the view was unblocked. Breakfast spread was also not too bad, they have both local cuisine and western menu. And of course the usual eggs station. The swimming pool on the roof deck closes early - 7pm. Not able to try as it is closed by the time I got back. The hotel is also linked to NU Sentral Mall. The only comment about the link way is that ot closes at 10pm sharp. I got locked out a couple of times. Had to exit from the mall and cross the road to get back to the hotel lobby. Overall the hotel is comfortable & convenient. Will definitely come back.
It’s a rarity to have a very spacious room. I like the spacious room and the separate bathroom & wash basin. Bed was good with good pillows & there are pillow bolsters which are rarity too. Bath towels were not as what I expected. Quite worn off. Hotel is generous with the bottled waters. Instead of just 2 bottles, I easily got 4 bottles to myself. WiFi connectivity not that stable so is the tv channel. Breakfast spreads were good. Staff were helpful & attentive. Overall recommender place to stay. Next to it NuSentral & nearby the monorail & LRT stations.