ALOFT KUALA LUMPUR SENTRAL

4.5

Location

Cleanliness

Service

Value

Certificate of Excellence

A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit.

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Property amenities

Free High Speed Internet (WiFi)

Fitness Centre with Gym / Workout Room

Room Service

Restaurant

Pool

Bar/Lounge

Airport Transportation

Banquet Room

Breakfast Available

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Wheelchair Access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Safe

Business

HOTEL CLASS

Hotel links

Visit hotel website

Special Offer:Unlock Member Rates!

Hotel deals

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Contact

No 5, Jalan Stesen Sentral Kuala Lumpur Sentral, Kuala Lumpur 50470 Malaysia

011 60 3-2723 1188

Getting there

Sultan Abdul Aziz Shah Airport15 km

Kuala Lumpur Intl Airport44 km

KL Sentral2 min

Tun Sambanthan8 min

See all nearby hotels

Nearby restaurants

Iketeru Restaurant

4 minJapanese

Graze Restaurant, Kuala lumpur

See all nearby restaurants

Nearby attractions

Zeta Bar

4 minBars & Clubs

Kuala Lumpur Sentral Railway Station

2 minArchitectural Buildings

Nu Sentral

3 minSpeciality & Gift Shops

Little India Brickfields

4 minNeighbourhoods

See all nearby attractions

3,922Reviews

4,340Photos

90Q+A

100Room tips

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Popular mentions

Easy Location Near Airport Train

It was so easy to get here from an international flight via the train, however, once I walked into the hotel, it was a bit chaotic. There was a crowd around the check-in desk, it was loud and confusing. There wasn't really a place to stand, "in line". There seemed to be only…

Date of stay: February 2019

Response from AloftKLS, General Manager at Aloft Kuala Lumpur Sentral

Responded 2 days ago

Dear JoanRuff, Warm greetings from Aloft Kuala Lumpur Sentral! May I thank you for taking the time to share your recent stay experience with us. While I am pleased to learn that you have appreciated our spacious room, the comfortable bed, the room service and food offering, I am very concerned to read about your arrival and departure experience. I truly empathize with your feeling and acknowledge that this certainly does not help to create the best first impression about your stay. I am truly sorry for the negative feeling created on this occasion. I recognize that there is a need for improvement with regards to the check-in area and rest assured that I am working with our team to look at ways to further improve this in the future. Please bear with us as we are working on the improvement plan to avoid such re-occurrence in the future. In the meantime, I understand that upon your departure, the Front Desk agent who handled your check-out was not warm and engaging. Please accept my most sincere apologies for this behavior which is certainly not acceptable and way below the normal service standard practiced at our hotel. May I respectfully ask if you could kindly share further details about your stay period at rubel.miah@aloft.com so that I can further investigate and have the appropriate training and coaching provided to the concerned talent. I will sincerely appreciate any additional feedback you may wish to share as we genuinely strive to improve our customer satisfaction and build greater experience for our guests at each occasion. In spite of your disappointment, I sincerely hope that your future travels to Kuala Lumpur will continue to include Aloft hotel so that we have the opportunity to remedy the poor impression created on this occasion. Best regards Rubel Rubel Miah General Manager Aloft Kuala Lumpur Sentral

Regular visitor as its convenient to an office I visit on average twice a month. Super convenient next to the KLIA Express Train Station which has been its main attraction for me Usually get a room with a king size bed as a single traveler I don't require a twin room. On my…

Date of stay: February 2019

Response from AloftKLS, General Manager at Aloft Kuala Lumpur Sentral

Responded 3 days ago

Dear phnx, Warm greetings from Aloft Kuala Lumpur Sentral! Thank you for your continuing loyalty and for returning to Aloft Kuala Lumpur Sentral. I appreciate you taking the time to share your recent experience. While I acknowledge that the hotel convenient location is a key reason for you to stay with us, I understand that on this occasion, your room allocation was not arranged as per your preference (for king bed) and that you were disappointed with the attitude from our Front Desk agent who seemed unhelpful when you asked for a room move. I sincerely empathize with your feeling and apologize for the negative impression created on this occasion. This is certainly not acceptable and in stark contrast with the service standard practiced at this hotel. While I may not be able to take away the disappointment caused on your last stay, I certainly wish to make sure we can have this corrected and take the appropriate action in terms of training and coaching to avoid such re-occurrence. As I am not able to identify your stay period and information, may I respectfully ask if you could share further details about your stay at rubel.miah@aloft.com so that I can ensure our Front Office Manager can update your room preference in our system to always arrange the king bedding room in the middle of the floor where the rooms are larger. In the meantime, I have asked our Director of Talents Development as well as our Front Office Manager to take this opportunity to further train and coach our front desk agents to provide a warm, friendly and genuine welcome and service in a more personalized way to all our guests. I hope this will ease your concerns and I look forward to hear further from you so that we can continue improving our customer service and create a greater experience on your next stay should you wish to give us another try. In spite of your disappointment, I genuinely hope to welcome you again at Aloft Kuala Lumpur Sentral and have the opportunity to remedy any negative impression created on your last stay. If I can be of any personal assistance, please do not hesitate to contact me directly at your convenience. Best regards Rubel Rubel Miah General Manager Aloft Kuala Lumpur Sentral

Convenient and hassle free. A minute away from KL Sentral. Unfortunately service in MaiBar was so so as the staff is not attentive at all. Ordered a bottle of wine, the wine glass came with stain and watermark.

Date of stay: December 2018

Response from AloftKLS, General Manager at Aloft Kuala Lumpur Sentral

Responded 5 days ago

Dear KeaneLai, Thank you for your recent visit at Aloft Kuala Lumpur Sentral and for taking the time to share your experience. While I understand that you appreciated the convenient location of the hotel, I am genuinely sorry to hear that your experience at Mai Bar was not up to your expectation as the wine glass was stained and with watermarked. I truly empathize with you and apologize for the disappointment caused. This is certainly not acceptable and in stark contrast with the service standard at Mai Bar. Rest assured that I have shared your feedback with our Food & Beverages Manager to re-emphasize to all our service team at Mai Bar to pay much more attention to such details and inspect the glassware (and generally all cutlery and plate-ware) before the operation time and ensure a greater experience for all guests. In the meantime, as we have just welcomed our new Mai Bar Manager, we are aiming to further improve the service standard at the venue, focusing on customer satisfaction, attentiveness, friendliness, along with a greater food & Beverage offering, all the positive points Mai Bar was known for and that we are looking at igniting again. In spite of your disappointment, I hope your future travel to Kuala Lumpur will continue to include Aloft hotel and that we will have the pleasure of welcoming you again at Mai Bar and ensure a more enjoyable time on your next visit. Best regards Rubel Rubel Miah General Manager Aloft Kuala Lumpur Sentral

Bad dinner buffet

After reading all the good reviews on Nook’s buffet dinner, decided to have cny dinner with family on Saturday. The buffet spread was bad:- 1) very little variety 2) food taste is subpar; the roast lamb was tasteless, Laksa shack’s sarawak laksa taste better, 3) seashells for…

Date of stay: February 2019

Response from AloftKLS, General Manager at Aloft Kuala Lumpur Sentral

Responded 1 week ago

Dear ElaineK154, May I thank you for your recent visit at Nook restaurant and for taking the time to share your experience. I always welcome every guest's feedback, the good, the bad and the ugly as it genuinely helps us to reflect on our current standard and look at ways to further improve the guest experience. Nonetheless, I am very concerned to read that your family dinner experience was not up to your expectation. While I noticed that you appreciated the Sarawak Laksa and the dessert section, I understand that some of the other items were not to your liking, as it was lacking of flavors or was cold. I truly empathize with your feeling and apologize for any disappointment caused. This is certainly not acceptable and in stark contrast with the food & beverage standard in place at the hotel. Rest assured that I have shared your feedback with our Executive Chef to re-emphasize to consistently taste the food and ensure that the cooking, seasoning and the temperature are always consistent. With regards to the buffet spread, allow me to share that we have close to 100 selection of dish between the starter, hot dishes, main courses, dessert and little bites. Additionally, we have a daily rotation of items in order to bring more variety and diversity for our guests. I am sorry to hear that you did not find all your favorites on this occasion but hope that in spite of any disappointment caused, we will have the opportunity to welcome you again with your family and ensure a more enjoyable experience on your next visit. Please do feel free to give me a buzz prior to your next visit so that I can personally ensure an enjoyable time with us at that occasion. Best regards Rubel Rubel Miah General Manager Aloft Kuala Lumpur Sentral

Hotel is very close to the train station, 5 stops away by metro to Petronas Towers. Room was spacious, I loved their tea/ coffee corner in the room. There were not only instant coffee but ground coffee too and paper cups to take away. Did not use it but loved the idea as some…

Date of stay: January 2019

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