Aloft Kuala Lumpur Sentral
5, Jalan Stesen Sentral Kuala Lumpur Sentral, Kuala Lumpur 50470 Malaysia
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$101
Free cancellation until 19/12/22
$101
Free cancellation until 19/12/22
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 18/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Aloft Kuala Lumpur Sentral
Updated 18/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#37 of 728 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
A new destination sensation in travel arrives in KL Sentral with an urban-influenced design concept. Aloft KL Sentral is a refreshing alternative on the KL hotel scene offering spacious, loft-like rooms with high ceilings and a savvy environment. The perfect getaway to the city, Aloft KL Sentral is only 28 minutes away from the KL International Airport and connected to the main KL transportation hub such as the KLIA Express, KL Monorail, KL North – South Commuter and the Light Rail Transit.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Video game console
Kids pool
Paid public parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun deck
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
163Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
5, Jalan Stesen Sentral Kuala Lumpur Sentral, Kuala Lumpur 50470 Malaysia
Getting there
KL SentralKuala Lumpur Rapid KL2 min
Tun SambanthanKuala Lumpur Rapid KL8 min
4312Reviews109Q+A100Room tips
Reviews
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Good location,and an average stay. I thought the stay would be facinating but it is just average. Need Improvement - 1.Hotel infrastructure is not well maintained,lights lift indicator, furniture. 2.Room cleaning was not thorough as they say they take extra care for COVID, but it is not. 3.I don't understand why food is cold and some of the foods are not cooked well also,for ex- sausage, french toast, sauted vegetables. Delighted- 1. Prompt response to mail before visit. 2. Prompt and fast check-in. 3. Helpful staff to guide. 4. Prompt action to complain. 5. Food specially local and Indian is good.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Higher the room is better
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Helpful
Response from Aloft KLS, Marketing at Aloft Kuala Lumpur Sentral
Responded 1 week ago
Dear EnjoyUrHoliday, Thank you for taking time reviewing us on Tripadvisor. I am concerned to read that you were disappointed with the cleanliness service from our housekeeping team as the room was not thoroughly cleaned. This is certainly not acceptable and way below the service standard practiced at our hotel. I apologize for the disappointment caused on this occasion. I have shared your experience with our Executive Housekeeper and identify which housekeeping maid serviced your room and have taken the appropriate corrective measure to re-train the talent and avoid such re-occurrence in the future. In regards to the breakfast buffet options, I understand that the food was cold. I will have a review with our executive Chef and ensure that our food is served hot at all time. Nonetheless, we would like to thank you for the compliment towards our talents. I hope that in spite of your disappointment, we can welcome you again at Aloft Kuala Lumpur Sentral so that we can remedy the poor impression created on your last stay. Thank you. Michael Grimmer General Manager
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The hotel is just a stone’s throw away to KL Sentral, if there are no shops and corners in between that is. For an overnight before continuing your journey by train or flight, Aloft has been my choice, very convenient. This is my 2nd time stay here. It’s easy to walk to KL Sentral or to Nu Sentral if you want to go shopping…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
Quality of stay had deteriorated from my last visit. Very disappointing. Upon check in, realised no body wash in container during shower. Check in with 3 pax but only provided amenities for 2. Had to call housekeeping to provide extra. Housekeeping was basic make bed, throw rubbish, sweep floor, but did not really clean surfaces and clear drain clogs. Breakfast is basic fares though quite a good spread. But plates were not clean. Remnants of food can be felt and visible on "clean" plates. Provided enough drinking water in room which is great. But please replace the coffee stirrers regularly. No more free mini bars in the room and bean bag also removed. Perhaps due to hygiene reasons. The location is the best thing as it is directly linked to the KLIA Express and mall. Hope to see improvement 🙏 …
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: KLIA express runs with KLIA transit so be prepare for +15 mins to your train journey
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1 Helpful vote
Helpful
Response from Aloft KLS, Marketing at Aloft Kuala Lumpur Sentral
Responded 3 weeks ago
Dear Wenglairene Many thanks for taking the time to review us on Tripadvisor. We have taken note of your comment in regards to our rooms and housekeeping. Please rest assured that we will retrain our talents on following our strict cleanliness standards, to ensure our guests have an A+ stay. Thank you once again for highlighting this with us. Thank you Michael Grimmer General Manager
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Dear sir / madam In June 2022 we stayed at the Aloft hotel KL even though we booked the rooms from Melbourne through Travel agent fully paid for the rooms When we arrived the rooms were not ready . I asked the receptionist to speak to the manager, he was not available- The hotel rooms were not up to standard. We were very disappointed this time , previously when we stayed Mr Narul was the manager very prompt and got things done very quickly. We told my friends about the hotel not any more. Thank you From a very disappointed customer Joseph Emmanuel
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Aloft KLS, Marketing at Aloft Kuala Lumpur Sentral
Responded 3 weeks ago
Dear 221joseph, Sassy greetings from Aloft Kuala Lumpur Sentral! Thank you for taking time reviewing us. Your feedback is very valuable for me and my team to continuously look at ways to improve customer satisfaction and create a seamless experience for you and other guests at every occasion. I am certainly very sorry to read the series of challenges you had during your stay with us. Be assured that this is certainly not the reflection of the Hotel and I will personally speak to my team in regards to this. Thank you Michael Grimmer General Manager
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Rooms and suites at Aloft Kuala Lumpur Sentral feature loft-inspired floor-plans, plush signature platform beds, and breathtaking views of Kuala Lumpur. Exploring KL from a fantastic location in Sentral, with easy access to public transportation and top attractions. Take a dip outdoor pool while admiring Kuala Lumpur's majestic expanse, or join a kickboxing class at our hotel's re:charge gym. Retire to hotel rooms and suites that capture Kuala Lumpur's undeniable energy when the day is done.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: High floor with best view.
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Helpful
Stayed here for 7 nights. Very friendly staff, and a special mention for Nick, who was very curtious, and helpful at reception. Also the very nice man who serviced the room 1902. Would recommend this hotel. Has nice rooftop pool
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
after a longtime decided to headback to Aloft and stayed at the so call "breezy suite". For the price and name of breezy suite, i musts ay it was dissapointing. some of the furniture's in the room need to be replaced esp the chair in the bedroom and long sofa near the tv room. it is so rundown and a misfit to the room. Besides had develop rashes after sitting down there. Horrible experience indeed. Nevertheless salutations to the nice friendly check in staff
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Aloft KLS, Marketing at Aloft Kuala Lumpur Sentral
Responded 27 May 2022
Dear Dharroshan, Thank you for reaching out to us. I am sorry to hear that your experience with us was less than satisfactory. It was not our intention to cause you frustration and not how we want any of our guests to leave from our hotel. I have personally looked into this matter. I sincerely hope your future travels to Kuala Lumpur will continue to include Aloft Kuala Lumpur Sentral so that we have the opportunity to create a better experience on your next stay. Regards, Michael Grimmer General Manager
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+1
It has been 2 years since my last visit to KL. Aloft hotel is a perfect hotel to stay for visitor / tourist . Location - Hotel near NU Sentral . You just need find for G floor , Starbucks . Exit from there. You can reach A loft . House keeping Quite clean and neat . I m happy the hotel with recycle bin for us to split recycle items like plastic bottle . Staff So far counter staff is quite friendly . Check in/out Process quite smooth In-house dining Breakfast that not so extractive Room size It’s spacious . I booked twin beds ( queen since)..3
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Date of stay: April 2022Trip type: Travelled with friends
Room Tip: Location is good . Do check out the entrance from Nu Sentral to aloft opening time
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Helpful
+1
This was my 3rd stay in this hotel. Check in was a brisk, within 5 minutes, I got my room keycard. Stayed for 4 nights. The room was well kept & modern. As I was given a room on a high floor, the view was unblocked. Breakfast spread was also not too bad, they have both local cuisine and western menu. And of course the usual eggs station. The swimming pool on the roof deck closes early - 7pm. Not able to try as it is closed by the time I got back. The hotel is also linked to NU Sentral Mall. The only comment about the link way is that ot closes at 10pm sharp. I got locked out a couple of times. Had to exit from the mall and cross the road to get back to the hotel lobby. Overall the hotel is comfortable & convenient. Will definitely come back.
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Date of stay: April 2022Trip type: Travelled on business
Helpful
+1
It’s a rarity to have a very spacious room. I like the spacious room and the separate bathroom & wash basin. Bed was good with good pillows & there are pillow bolsters which are rarity too. Bath towels were not as what I expected. Quite worn off. Hotel is generous with the bottled waters. Instead of just 2 bottles, I easily got 4 bottles to myself. WiFi connectivity not that stable so is the tv channel. Breakfast spreads were good. Staff were helpful & attentive. Overall recommender place to stay. Next to it NuSentral & nearby the monorail & LRT stations.
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Date of stay: March 2022Trip type: Travelled on business
Helpful
PRICE RANGE
$78 - $101 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
482
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Claim Your Listing Frequently Asked Questions about Aloft Kuala Lumpur Sentral
Which popular attractions are close to Aloft Kuala Lumpur Sentral?
Nearby attractions include Nu Sentral (0.2 km), Zeta Bar (0.2 km), and Kuala Lumpur Sentral Railway Station (0.1 km).
What are some of the property amenities at Aloft Kuala Lumpur Sentral?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Aloft Kuala Lumpur Sentral?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aloft Kuala Lumpur Sentral?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Aloft Kuala Lumpur Sentral?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Aloft Kuala Lumpur Sentral?
Conveniently located restaurants include Chambers Grill, Iketeru Restaurant, and Chynna.
Are there opportunities to exercise at Aloft Kuala Lumpur Sentral?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Aloft Kuala Lumpur Sentral have airport transportation?
Yes, Aloft Kuala Lumpur Sentral offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Aloft Kuala Lumpur Sentral?
Yes, dry cleaning and laundry service are offered to guests.
Does Aloft Kuala Lumpur Sentral offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aloft Kuala Lumpur Sentral?
The staff speaks multiple languages, including English, Chinese, and Malay.