An excellent business and conference hotel. Rooms are spacious, with everything clean. Food selection is both Western and Asian with many choices. A very comfortable stay. I was there for the ATPS conference and the Convention center was right next door, very convenient.
Usually, we check out and will get an billing invoice immediate. However, was told that this invoice will be email to me, I thought, wow this is good, as they are going green. Hence, when checked out, the front desk even assured me that I will get my receipt through email on the same day. But now, I'm back home for 2 days, and yet to see the email from Grand Hyatt for my billing receipt.
The only thing I like about my stay was the room and its view, and the breakfast spread. I didn’t go to your other facilities so I can’t say much about that. We ordered in-room dining and requested for the table to be arranged at the corner of the room where we can oversee KLCC and having it as our background for the birthday dinner but we have been asked to arrange it ourselves by your staff. I have also requested for an early check-in if possible and have wrote it down in an email to your customer service team (also I have made few phone calls) whereby I have specifically asked to be informed if ever the early check-in was possible but I haven’t got any feedback at all, at least a courtesy call will be good to let me know. I did not expect this from Grand Hyatt, not with me paying RM2k/night for that room. You should really improve on your customer service team.…
Upon arrived i was welcome warmly the front desk proceed my checkin hassle free. The hotel food and dining experience was absolutely nice with background and view scenery of the twin towers. I would recommend this hotel to any type of travellers a trip that wouldn't regret.
Above average for location, cleanliness, price, food and etc. However, I was given a room with only toothbrush, shower cap and 4 tubes (e.g. body lotion, shampoo, conditioner and shower bath). Unlike my friend, his room is equipped with ironing board and all toiletries.
Room was very neat & clean, Food quality was awesome. Location is very good, very near to Petronas Twin Towers. Shopping malls & other restaurants are also very close to the hotel that makes the things more easy.
Great getaway for a couples trip over the weekend. Good value, hospitable staff and excellent food and drink and staff experience at 38 bar and restaurant. Poolside bar choices a bit disappointing, but the pool itself was beautiful, clean and very well maintained. Overall, a good trip, and would consider doing it again anytime.
Had negative experience with their online reservation, phone reservation and face to face front desk staff. Instead of welcoming hospitality, I felt rude and impolite treatment as a customer. Front desk Staff / reservation team staff are not helpful when approached to ask questions. Looks impatient as tho I am asking stupid questions. Not up to the standard of a 5 stars hotel at all. Disappointed as a first time customer here. Maybe they need training for polite communication like airlines. Having a smile definitely helps. Just my two cents anyway.
wow it was just wow, tired of typing feedbacks cause it was too good to be true. would definitely recommend to my friends and family. its my forth time staying, and it still feels like the very first time. Like the lyrics of madonna's popular single "like a virgin" yes my stay was the exact same feeling.
Comfortable and cozy rooms during our stay in Grand Hyatt, Kuala Lumpur. Experience in La Petit Chef Restaurant was extraordinary and our children enjoyed it. Breakfast served in the morning were luxurious.