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Pacific Regency Hotel Suites

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1,885 Reviews from our TripAdvisor Community

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Showing 1,393: English reviews
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Ampang, Malaysia
Reviewed 3 days ago NEWvia mobile

Most friendly and helpful housekeeping / receptionist ever , so lovely and great hotel . Value for money and great service, thank you to housekeeping for very clean room, sure I will stay again with my family

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Helpful?
Thank sahyu
Singapore
Reviewed 4 days ago NEW

The location is quite central, walking distance to shopping malls & restaurants. The room is spacious but it is quite out-dated. There was an awful smell in the room coming from the aircon. The walls are thin, our next door guests were screaming at each other in the early hours of the morning. Tried calling the concierge desk but phone...

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Helpful?
Thank gilliancartel
Reviewed 1 week ago

You will not find a better hotel for value for money in Kuala Lumpur. My room was clean and tidy. The hotel is in a central location within walking distance of many of the attractions and Monorail stations. The views from the balcony bar are amazing and all the staff are friendly. I also left my hotel room in a...

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Helpful?
Thank DALJIT G
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Daljit, Greeting from Pacific Regency Hotel Suites! Thank you for staying with us and we truly appreciate for your feedback. We are glad you had a wonderful experience with Pacific Regency Hotel Suites and we look forward to welcoming you back again! Hospitably yours, The Management of Pacific Regency Hotel Suites

Switzerland
Reviewed 1 week ago

We arrived really late at night and there were lots of problems since we have checked in this hotel. - the connection of Wi-Fi is very poor - the room is not clean - no hot water in the shower - safety box is not working and the light from the alarm detector has been flashing all night long, which...

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Helpful?
Thank ivan_yu_216
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Ivan, Thank you for your comment. Guest satisfaction is our priority. It will be very helpful if you could send us the incident details, name, date of stay at marcom@pacific-regency.com in order to us to investigate your claim. Hospitably yours, The Management of Pacific Regency Hotel Suites

Durham, United Kingdom
Reviewed 1 week ago

We stayed at this hotel for only 2 nights, so did not pursue ongoing points of dissatisfaction due to short time there. We would definitely have asked to move room if staying longer. On arrival , we had just travelled from New Zealand so were desperate to shower and rest. We were too early for a room to be ready...

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Helpful?
Thank Susan H
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Susan, Thank you for choosing to stay with us during your recent stay in Kuala Lumpur. We are actually in planning process of upgrading Pacific Regency Hotel Suites’ facilities from room refurbishing, menu enhancement and other exciting activities in order to serve you better. Please do look forward to a brighter and enhanced stay experience with the Pacific Regency...

Perth, Australia
Reviewed 1 week ago

Great location and massive rooms. Staff were friendly and jovial. Stopped there unfortunately. We asked for non smoking rooms and didnt get them. Too hard to move as it wasnt obvious in our room straight away. We certainly noticed it after a day and in particular when we got home. Everything needed washing. One of the problems is the fact...

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Helpful?
1Thank Richard S
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Richard, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. We are glad to hear that you like our spacious room and location. Please be assured that your comments will be shared with the team as an avenue for improvements. Hospitably yours, The Management of Pacific Regency Hotel Suites

Seminyak, Indonesia
Reviewed 1 week ago

We were lucky enough to stay in one of the older suites which was HUGE! It had a kitchen, lounge room, massive bathtub and large walk in shower. Plenty of room for this family of four! We loved it! I think I prefer the older suite compared to the newer rooms which though updated, are quite small. The pool area...

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Helpful?
Thank rtwfof
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear rtwfof, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. We are glad to hear that you like our spacious room and location. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back...

Dhaka
Reviewed 1 week ago

The receiption guys was Horrible.. don't have propoer (English) communication skills, rude, not friendly. When ask for room slipper, they replied " No slipper, finish" :@, they took more than 40 minutes to check us out. electric kettle didn't work, the stove didn't work, no kitchen utensils. Dirty couch and bed cover.

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Helpful?
Thank dark_heaven
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Dark_Heaven, We would like to thank you for spending your time to inform us that our service did not meet your expectations. It will be very helpful if you send us name, date of stay and email in order to us to investigate and do our best to make sure that you will trust to Pacific Regency Hotel Suites...

Reviewed 1 week ago via mobile

Well what can I say !!!,, all staff were lovely and friendly ,, best part about it ,, couldn't fault them at all , we were told on arrival we had been upgraded so we were all happy ,, at first we thought we'd won the jackpot ,, big suite with amazing views ,, but it stank of smoke and...

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Helpful?
Thank Wallace S
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Wallace, Thank you for taking the time to leave us a review. Pacific Regency Hotel Suites has two wings and you were staying at the Pacific Wing which is scheduled for major upgrading works soon. We are therefore very pleased to extend the special rates which you had enjoyed during your stay with us. We promise a complete makeover...

Reviewed 2 weeks ago

We usually don't complain much but this place really pushes you to your limits, you have to wait for your check-in even after 1 hour of the check-in time, staff has no idea what they are doing, they just keep running around to show like they are so busy, same happened upon check-out, not even a single guest was happy...

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Helpful?
Thank malik s
PRHSKL, Manager at Pacific Regency Hotel Suites, responded to this review

Dear Malik, Thank you for your comments regarding your recent stay at the Pacific Regency Hotel Suites. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more...

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Junior Suite (27)
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Regency Suite (103)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The hotel offers 283 suites, stylishly decorated with its trendy yet comforting feel, complete with modern amenities. Special touches in every suite include the roomy ensuite bathroom with separate shower, 40-inch LCD screen television with selected satellite channels, complimentary wireless internet access and stunning views of the Kuala Lumpur skyline. These suites are also great for longer stays in the cities as they come equipped with a kitchenette, complete with crockery and cutlery as well as a lounge area, but are also perfect for short homely stays. When night falls and it’s time to wine and dine, you don’t even have to set foot out of the building. The Pacific Regency Hotel Suites houses one of the most hip, trendy nightspots in the entire city; Luna Bar. Located on the rooftop of the 34th floor, expect an unparalleled 360˚ view of bustling Kuala Lumpur, topped off with great music, a stylish crowd, the rooftop pool and a chill, relaxed ambience. Choose to dine al-fresco, huddle up in dark comfy spots or be seated at any one of the several bars; whatever your choice, look forward to a night you’ll remember. If you’re in the mood for something spicy and tangy, stop off at the 23rd floor and dine at the Soi 23. Expect Northern Thai cuisine, bursting with exotic flavours that will tantalise your taste buds, available for lunch and dinner. If Thai food isn’t your thing, opt for their ala carte menu which offers local and Western delights, all served while you gaze out onto the KL skyline. ... more   less 

Additional Information about Pacific Regency Hotel Suites

Address: KH Tower | Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 3,137 - ₹ 4,902 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pacific Regency Hotel Suites 4.5*
Number of rooms: 283
Reservation Options:
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Also Known As:
Pacific Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Hotel Kuala Lumpur
Hotel Style:
#55 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Regency Hotel Suites staff and other travellers.
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Questions? Get answers from Pacific Regency Hotel Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to check the bedding configuration when booking!”
  • Lounge area, Kitchen and Bedroom beyond
  • Nice, deep bath tub!
  • They provided us with a single trundle bed for one of our Children
  • Massive walk-in shower
  • Kitchen
 of 5 bubbles rtwfof, 12 Mar 2017 | Read review
“22F has best view in this hotel”
 of 5 bubbles _I556XL, 24 Feb 2017 | Read review
“All rooms are good”
 of 5 bubbles FoodFreak48, 21 Feb 2017 | Read review
“High floor room will be nicer as the view at night were excellent!”
  • Big Closet
 of 5 bubbles 682saray, 2 Feb 2017 | Read review
“ask for higher floor with KL tower/ Twin tower view”
 of 5 bubbles , 2 Feb 2017 | Read review
5 of 5