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Grand Seasons Hotel

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Grand Seasons Hotel
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803 Reviews from our TripAdvisor Community

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Showing 729: English reviews
Kuala Lumpur, Malaysia
Reviewed 25 December 2016 via mobile

I find all the staff are very polite and nice especially Izzat from front office, Arfan and Andy the bell boy,and also duty manager Kamarul, not to forget while having dinner at o'las Irwan the manager of this indian restaurant give us good services. I feel very satisfied with their warm hospitality. Keep it up!

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Helpful?
Thank riannaalajram
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Rianna, Wonderful comments on the hotels associates warm hospitality, thank you for the review and I greatly appreciate your comments on the associates being helpful. We will notify our associates on your positive comments which will motivate them further especially the front office team. Our team looks forward in welcoming you back. Terry J

Singapore, Singapore
Reviewed 22 December 2016

the hotel is good as they have a lot of staff who are really proud of their service .i really happy when i called for service the operator was always ready to assist on my needs as operator Lindais the most excellence with her skill as operator .She (linda) will always greet with her lovely voice very top on her...

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Helpful?
Thank kikiyan2010
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Kikiyan, Thank you for the review and I greatly appreciate your comments on the associates being helpful in all your needs. We will notify our associates on your positive comments which will motivate them further especially the front office team. Our team looks forward in welcoming you back. Terry J

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 December 2016 via mobile

My husband and I have been travelling though Asia for the past two weeks staying at budget hotels/hostels. We do not normally have high expectations for accommodation, other then it be clean and safe. We though we would book an actual hotel for a nice change in Kuala Lumpur as hotels here are reasonably pieced compared to other cities we...

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Helpful?
Thank A TripAdvisor Member
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Guest, Thank you for the review and I greatly appreciate your comments on the spacious room at the hotel and the excellent view of the Twin Towers, city skyline at night. The management is definitely looking into all your comments, especially on housekeeping. We are renovating the rooms in stages starting from the higher floors. Please book our Seasons...

Colombo, Sri Lanka
Reviewed 17 December 2016

In house food was really good. Breakfast at restaurant needs more variety. Rooms (Superior) spacious. Bathroom tub needs better cleaning. Room AC s need proper controllers because even though you turn it off it still gives you cold air. Radio not working. Rooms need better soundproofing.minibar was empty. Safety Locker not working or turned off. Staff very helpful and nice.

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Helpful?
Thank Rajeevedesilva
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Rajeevedesilva, Thank you for the review and I greatly appreciate your comments on the hotels associates good service and your wonderful comments on the great food. The mini-bar in the room upon guest request will be filled with beverages, snacks and charged according to the guest usage. In future please consult our Manager on Duty for information on the...

Reviewed 16 December 2016 via mobile

Still staying at the hotel. One of the worst hotel. Just look at the color of the water. We told the front desk about this problem. The front desk told us to just left the tap on for 30 mins. We tried but it is still the same. We even had a change of room but to no avail. Tell...

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Helpful?
Thank Chen Y
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Chen Y, Thank you for the review and I greatly appreciate your comments on the hotel. We apologize for the colour of the water and the front office associates were only trying their best to assist you with a room change. The management has taken the matter seriously and looking into the root problem of the pipeline. Thank you...

Kuala Lumpur
Reviewed 28 November 2016

Check in was smooth and Miss Michelle try the best to fullfil my request same goest to Miss Anisha. Breakfast buffet was like 3* hotel of choice, just so surprise fruits cut so enormous . Swimming pool look huge from picture but not in real. Minimal toiletries provided.

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Helpful?
Thank helmi91
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Helmi, Thank you for the review and I greatly appreciate your comments on the associates being helpful in all your needs. We will notify our associates on your positive comments which will motivate them further. The management is definitely looking into all your comments especially on the improvisation of breakfast and the amenities. Our team looks forward in welcoming...

Ambala, India
Reviewed 23 November 2016

As soon as you enter the lobby, you get the feeling of luxurious hotel. The hotel is very good with great modern interiors. The room was good. The service was good. The breakfast they provide is very good.

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Helpful?
Thank aggarwal_ishan
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Aggarwal, Wonderful comments on the hotel breakfast as well as the ambiance, especially the associate’s service and the spacious rooms. Our team looks forward to welcome you back to Kuala Lumpur. Terry J

Johor Bahru District, Malaysia
Reviewed 21 November 2016 via mobile

Stayed in the junior suite. Room is quite spacious. But the housekeeping was disappointing. The housekeeping didn't do a good job. The towels was not very clean. But the Indian food ordered from the room service was really exceptional. Must try their rogan lamb josh and their butter nan

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Helpful?
Thank shamdanial
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Shamdanial, Thank you for the wonderful comments on the hotel, the spacious room and the wonderful Indian food which you enjoyed, we will notify our chefs on your comments. We are really very sorry over the towels not being very clean we will certainly look into this matter immediately and housekeeping services. Look forward to welcoming you back to...

Kuala Lumpur
Reviewed 20 November 2016 via mobile

This is my 2nd stay at this hotel. It is conveniently located across Jalan Pahang to Hospital Kuala Lumpur, as evident in the photo. Check-in was smooth, room was clean, things are well maintained and in good working order. I had to missed my usual exercise when I went to gym at 0645 only to find out it only opens...

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Helpful?
Thank cooldoc1971
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Cooldoc, Thank you for the review and I greatly appreciate your comments on the hotels location, associates good service, spacious room and your wonderful comments on the cleanliness. Our operational hours at the GYM is from 7.00 am – 9.00 pm and the swimming pool from 8.00 am – 8.00 pm. Most of the guests use the monorail and...

Manchester, United Kingdom
Reviewed 18 November 2016

Room was fine, outdated but comfortable enough. However the staff were utterly awful. I had quite a serious problem and they kept trying to brush me off. They told me they would get back to me within 20 minutes but kept me waiting for nearly two hours. Then they laughed about my problem right in my face. And never apologised.

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Helpful?
Thank uklaura2016
GrandSeasons H, Public Relations Manager at Grand Seasons Hotel, responded to this review

Dear Uklaura, Thank you for the review and I greatly appreciate your comments on the room comfort at the hotel. We apologize for the front office associates interaction with you; the management has taken the matter seriously and stern action will be taken against the associates. Thank you for highlighting the matter. Terry J

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Grand Seasons Hotel, Kuala Lumpur provides a comfortable haven for those traveling on business or for savvy holiday-makers who want to be at the centre of it all. Situated close to commercial, retail and cultural areas, travelers will be spoiled for choice when it comes to filling their days. ... more   less 

Additional Information about Grand Seasons Hotel

Address: 72 Jalan Pahang, Kuala Lumpur 53000, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₹ 2,686 - ₹ 3,601 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Seasons Hotel 3.5*
Number of rooms: 673
Reservation Options:
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Also Known As:
Grand Seasons Kuala Lumpur
Hotel Grand Seasons
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Questions & Answers

Here's what travellers have asked, with answers from Grand Seasons Hotel staff and other travellers.
21 questions
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Questions? Get answers from Grand Seasons Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floor”
 of 5 bubbles MdNordin, 7 Mar 2017 | Read review
“Don't opt for b/fast deal Can save some money here.”
 of 5 bubbles hamayunb, 27 Feb 2017 | Read review
“Take rooms on the higher floors for a great view of KLCC.”
  • View from my room.
 of 5 bubbles NaGupta, 23 Feb 2017 | Read review
“Ask for the rooms with a view of the twin towers”
 of 5 bubbles Wanderer24x7, 15 Feb 2017 | Read review
“high floor”
 of 5 bubbles MiTruong, 2 Jan 2017 | Read review
5 of 5